Question about Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator

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Kenmore Side by Side Ice Dispenser Not Working

I thought the Auger Motor was ad because it will not come on when you depress the the ice dispenser on the Door,but I took the tray out and ran a jumper wire from the light wire (white) and jumped it too the motor and the motor spins over fine. It appears the switch that activates the motor in the door is bad or something, i cannot find where it is actuated. any suggestions??????

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  • cemmusic Jan 04, 2009

    motor won't turn. how do you get to the motor?

  • carpenter474 Jan 30, 2009

    Our electric has been out for two days. I had emptied the freezer of my Kenmore Elite side by side and after the electric came back on the ice compartment refilled quickly. When I push the button to dispense crushed or cubed ice it does nothing, not even a sound. My water dispenser is fine. I emptied the bucket and everything turns freely manually.

  • Anonymous Mar 31, 2014

    There is no auger motor sound. Ice is being produced but not dispensed from the door

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My GE DSS25KGRB side-by-side refrigerator had a problem where the ice dispenser motor would not turn. I had noticed this intermittently in the past, and this time it happened after the power came back on after being off for several hours. I removed the ice-cube bucket, and tried to turn the auger motor shaft ¼ turn manually, as advised in my instruction booklet for how to refit the bucket. Since it wouldn’t turn I guessed (correctly) that ice had gotten into the motor and froze it.
I removed the ice dispensor motor assembly (outer four hex screws), disconnected the two cables as I went, and removed the assembly from the fridge. I then disconnected the two motor wires, removed the clear-rubber boot that covered the motor, and let it defrost and dry out for 20 minutes or so, partially assisted with a hair dryer. Then I could turn the motor shaft.
Before reassembling it, I noticed what appeared to be a GE engineering error. Only two of the three attaching screws on the motor fit into the three clear-rubber grommets that were attached to the rubber boot. It looked like mismatched parts. This prevented the boot from covering the motor tightly, which probably contributed to moisture getting in. So after letting it dry for another hour or so, I put it back together, and sealed the gaps between the boot and the metal housing by applying some "100% silicon sealant, indoor/outdoor, for windows and doors".
I’ll really know whether this is a permanent fix if it survives a few freeze-thaw cycles. But it works again for now, and I don’t want my ice-cream to melt.

Posted on Feb 07, 2009

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