Question about Gateway GT5220 PC Desktop

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Desktop screen freezes up when I 'right click' mouse on any ico

I have had the mouse for quite some time and it worked nicely. Recently I wanted to download some pictures to my Webshots program and was informed that I had to upgrade to a new Webshots; I tried that and had nothing but problems with Webshots.

I wanted to get rid of the newer version of the Webshots program, but still keep the older version. I had the older version for quite some time so decided to restore my computer to before I upgraded the program. (about two weeks ago)

Everything worked fine except: When I start up my computer to the desktop, I cannot 'right click' any icons. If I try to right click any icon, everything freezes up and I have to shut down my computer manually.

After shutting down the computer, I can again start normally to get to my desk top. I can now 'double click' on any icon and get to any program I want; once I'm out of the desktop and into any program, I can now 'right click' and everything works.

P.S. Problem: Right Click on any desktop icon freezes up the computer--don't know why.

P.S. If you can help, it would be very much appreciated

Sincerely, Mel C. Luethmers
mcluethmers@yagoo.com

P.S. I'm from St. Cloud, Minnesota and it's snowing like hell

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This sounds as if there is a problem with Webshots corrupting a specific dll file in the Windows system. I hate to say this, but that usually means a complete reinstall from scratch. I would recommend trying to backup all of the files and reinstall windows.

Posted on Jan 04, 2009

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