Question about HP LaserJet Enterprise P3015d BW laser Printer
My printer displays the error 13:20:00, which was jammed in the fuser, but there is no paper jam and apparently the fuser sensor also has no problem.
It is most likely caused by a bad toner, or a sensor flag. Remove the toner cartridge, and you will see two sensors.
Check to see if the sensor flags are all the way back. Sometimes they look like they are good, but a slight lean forward can cause the error.
Place a piece of tape to hold the suspect sensor. Put the toner back in (dont print anything) and see if the error goes away. If it does, you found the culprit.
Remove the shield, and you will see the sensor, and most likely the spring got dislodged or bent. Use a paper clip if you need to pull it back up.
The spring should look like the above picture and the sensor should be all the way back.
Posted on Oct 29, 2014
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Posted on Jan 02, 2017
This is a common issue and most times a bear to repair. There is a
sensor flag mounted on the paper feed assembly behind tray 1 which has
a habit of either coming off or the spring which moves it back a forth
comes out of its holder. In any case it is one of the worst repairs you
have to do. Many items have to come off to get to it and getting that
flag and spring on correctly even with the instructions is difficult.
Usually what will happen is you get the 13.20.00 error on power up with
no motor movement and when you open and close the top cover, the motor
will move but the same error reappears. If you are lucky it is just a
case of a shred of paper blocking the sensor flag from moving and worst
case of the flag having come off. You will need the service manual and
check the removal and replacment section on the paper feed assembly and
play close attention to the 3rd page.
sometimes this error also appears if a wrong fuser is installed in ur printer that is not ur model number.... have it checked
thank you have a nice day
Posted on Aug 10, 2009
Testimonial: "Good answers - unfortunately still no closer to solving the problem."
Put a maintence kit in your machine, easy install, everything just clicks in, Every 200 000 prints it should be done, it includes the fuser, all feed rollers, sep pad and transfer roller.
These are great printing machine, they only ever need the MK and on this model a fuser drive gear wears and get noisy, but once that has been done once, it is ok from then on.
KIts seem expensive but they are meant to last 200 000 prints and usally do. These are one of the best most reliable printers in the market.
LINK to part info
Posted on Jan 09, 2008
Usually I have found that there is a scrunched up piece or bit of paper in the fuser.
I am adding a link below that will take you through the step-by-step process and you should find the source of the problem. Be careful when touching the fuser that thing gets HOT!!
Please let me know if this has helped and if i can help you any further.
Posted on Mar 31, 2011
You need to ask them to change the fuser..The fuser is the part of the printer that actually melts the toner onto the page. Here is a website that gives you more info on the fuser so they can't B.S. you anymore..either the fuser works or it doesn't..
Please rate this solution thanks.
Posted on Mar 25, 2009
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