Question about HP LaserJet Enterprise P3015d BW laser Printer

1 Answer

Error 13.20.00 on HP LaserJet P3015

My printer displays the error 13:20:00, which was jammed in the fuser, but there is no paper jam and apparently the fuser sensor also has no problem.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

It is most likely caused by a bad toner, or a sensor flag. Remove the toner cartridge, and you will see two sensors.

Error 13.20.00 on HP LaserJet P3015 - error-13-20-00-hp-laserjet-p3015-qyvqzto1exm0t4rgaitsow4k-1-6.jpg

Check to see if the sensor flags are all the way back. Sometimes they look like they are good, but a slight lean forward can cause the error.



Place a piece of tape to hold the suspect sensor. Put the toner back in (dont print anything) and see if the error goes away. If it does, you found the culprit.

error-13-20-00-hp-laserjet-p3015-qyvqzto1exm0t4rgaitsow4k-1-13.jpg

Remove the shield, and you will see the sensor, and most likely the spring got dislodged or bent. Use a paper clip if you need to pull it back up.



The spring should look like the above picture and the sensor should be all the way back.

Posted on Oct 29, 2014

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

SOURCE: Error 13.20.00 on HP laserjet 5200 jam inside top

This is a common issue and most times a bear to repair. There is a sensor flag mounted on the paper feed assembly behind tray 1 which has a habit of either coming off or the spring which moves it back a forth comes out of its holder. In any case it is one of the worst repairs you have to do. Many items have to come off to get to it and getting that flag and spring on correctly even with the instructions is difficult. Usually what will happen is you get the 13.20.00 error on power up with no motor movement and when you open and close the top cover, the motor will move but the same error reappears. If you are lucky it is just a case of a shred of paper blocking the sensor flag from moving and worst case of the flag having come off. You will need the service manual and check the removal and replacment section on the paper feed assembly and play close attention to the 3rd page.

sometimes this error also appears if a wrong fuser is installed in ur printer that is not ur model number.... have it checked
thank you have a nice day

Posted on Aug 10, 2009

Testimonial: "Good answers - unfortunately still no closer to solving the problem."

Soulvisitor
  • 1113 Answers

SOURCE: HP LASERJET 4250n PRINTER-PROBLEM WITH PAPER JAMS AND "FUSER ERROR"

Put a maintence kit in your machine, easy install, everything just clicks in, Every 200 000 prints it should be done, it includes the fuser, all feed rollers, sep pad and transfer roller.

These are great printing machine, they only ever need the MK and on this model a fuser drive gear wears and get noisy, but once that has been done once, it is ok from then on.
KIts seem expensive but they are meant to last 200 000 prints and usally do. These are one of the best most reliable printers in the market.

fee693c.jpg LINK to part info

Posted on Jan 09, 2008

Whispis2
  • 192 Answers

SOURCE: A HP Color Laserjet 3000n has the following errors

Perry,
Usually I have found that there is a scrunched up piece or bit of paper in the fuser.
I am adding a link below that will take you through the step-by-step process and you should find the source of the problem. Be careful when touching the fuser that thing gets HOT!!
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00506722

Please let me know if this has helped and if i can help you any further.
Thanks

Posted on Mar 31, 2011

rtrahan
  • 741 Answers

SOURCE: HP Laserjet 3550 Fuser Jam Error 13.20 Had it in

You need to ask them to change the fuser..The fuser is the part of the printer that actually melts the toner onto the page. Here is a website that gives you more info on the fuser so they can't B.S. you anymore..either the fuser works or it doesn't..

http://www.theofficeguide.com/toner-cartridges/faq2.html

Please rate this solution thanks.

Posted on Mar 25, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I fix the "phantom" paper jam on HP P3015?


Just had one today that would throw a open rear door error. Turned out that the flag in the back of the fuser was dislodged.

Sep 29, 2014 | HP Office Equipment & Supplies

2 Answers

13.01.00 Jam in Tray 2 error when no jam exists


Check Tay2 paper sensor flag, located at tray2 pick up roller, its its stucked shoot the fault

Mar 24, 2011 | HP LaserJet P3005 Printer

1 Answer

Jam inside top cover 13.05.00 also change fuser assembly


To remove paper jam. Just remove the toner cartridge and pullout jammed paper. If still coming paper jammed error message. Switch of the printer and the printer will roll over the paper jammed.

Changing of fuser drum is required if the print out came with the black strips. This happens when you print large volume of printing jobs.

Nov 26, 2010 | HP LaserJet P3005 Printer

2 Answers

Hp laser jet 5200 paper jam in fuser unit


Hp printer paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.



">

Aug 25, 2010 | HP LaserJet 5200 Printer

1 Answer

HP 3015 Laserjet paper jam error message


The paper is probably jammed between the fuser and the rear cover if you can't see it.

Aug 18, 2009 | HP LaserJet 3015 All-In-One Printer

1 Answer

Error paper jam


ellow bkadam,
there something little piece of paper stuck at you fuser there.that why appear paper jammed...try to open u fuser cover...maybe it can help

Nov 07, 2008 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP LASERJET 4 PAPER JAM 13


Rollers do not turn on!
Rollers are driven by a motor.
How is the printer telling you this information? (does the PC give an error, or the printer flash lights)

Does the paper make it out of the machine?

Is this "Rollers in the Back" the Fuser Unit?

is The Fuser unit is going bad,
if you open the back top cover, where it gets real hot, where the paper exit's, you should see two rollers, one orange, one either brown or black.. if that orange roller is damaged, has crease's, or covered with black toner, if the paper jams here alott, you probably need a new fuser unit. there is a pm kit available which includes the fuser and rollers, transfer, etc, which this site might have
http://www.all-laser.com/cgi-bin/webc.cgi/Menu_HP_maint.html



Oct 23, 2008 | HP LaserJet 4 plus Printer

1 Answer

Flashing red button with a triangle and ! in it . printer won't work


If only the attention light is flashing then follow the guide below -

The Attention (amber)
light is blinking.
Attention error. The top
cover is open.
Close the top cover.
Attention error. The
printer is out of media.
Load media.
Attention error. The
printer has a jam.
1. Clear the jam (see pages 164 through 168).
2. If the location of the jam is not apparent, check
the embedded Web server to find the jam
location.
 If the jam was under the imaging drum, toggle
the registration sensor to check its movement
and replace the registration sensor if it does not
move freely.
 If the jam was in the fuser area, toggle the fuser
exit sensor to check its movement and replace
the fuser exit sensor if it does not move freely.

Jun 07, 2008 | HP Color LaserJet 2550n printer + HP Color...

1 Answer

Error 13-jam paper HP Laser 4+


HP LaserJet 4, 4m, 4 Plus and 4m Plus Series Printers - False Error Message 13 PAPER JAM ISSUE: After clearing all jammed paper from the HP LaserJet 4, 4m, 4 Plus, or 4m Plus series printer, the display still reads 13 Paper Jam . Even after cycling the power off and then back on, the error remains. SOLUTION: Open the rear door of the printer. There is a paper sensor near the upper right hand corner of the fusing assembly (just below the right edge of the long yellow warning sticker on the fuser) that can cause paper jam error messages even when there is no jammed paper in the printer. Toggle the thin black plastic lever up and down to make sure it is not stuck or sticky. The lever should be in the down position before closing the back of the printer. If the lever is stuck or missing, the printer will generate a false paper jam message. Hope it will help you !

Apr 02, 2008 | HP LaserJet 4 plus Printer

2 Answers

Hp 4250 paper jam erro


Is it a new or refurbished fuser? Where exactly does it jam. By trays, registration or before fuser? Problem can be with various sections. Need to know more.

Feb 12, 2008 | HP LaserJet 4250dtn Printer

Not finding what you are looking for?
HP LaserJet Enterprise P3015d   BW  laser Printer Logo

6,421 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...