Question about Brother Office Equipment & Supplies
My printer brother HL2170W has toner, the toner light is not flashing but when it prints it comes blank
Has anyone stood or sat on the printer. We recently had one of these machines in our workshop with this problem and the laser unit which is on the roof above the toner drum unit was bent (bowed down) so the laser was not focused on the drum. Removing the toner drum unit, grabbing the upper part of the machine with one hand and the lower base part with the other then bending the frame apart to straighten out the metal plate the laser is screwed to fixed the problem.
Posted on Jan 24, 2013
This sounds like an issue with either the toner cartridge or the drum unit. Have either of these consumables been changed recently? This should help identify the likely cause.
If the drum has been changed recently I would recommend cleaning the corona wire. If however the toner has been changed there isn't masses I can recommend in terms of trouble shooting. it may however be worth running off 15-30 pages in the hope of pulling the toner through.
Failing this I would recommend calling Brother technical support in case the issue is hardware related and not the fault of a consumable.
Posted on Oct 31, 2012
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Posted on Jan 02, 2017
I found this and it worked great.
1. Power Unit off
2. Open front cover
3. Press and hold GO and turn power on
4. When all 3 lights lit release and press GO twice
5. All lights turn solid
6. With all solid, press GO 5 times
7. Ready light GOes red
8. Close door and you're all set
Posted on Nov 27, 2009
This works on several different Brother Printers to get rid of toner/drum empty errors:
1. Open the front cover and leave open while completing the following steps.
2. Turn the printer off.
3. Hold the 'go' button while turning the printer on. All panel lights should be on.
4. Release the 'go' button.
5. Press the 'go' button 2 times.
7. Press the 'go' button 5 times.
8. The toner light should be off.
9. The paper light should be on or flashing [doesn't happen on all].
10. Close cover. The ready light should be the only light on.
Posted on Feb 05, 2010
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