Question about HP DVD DRIVE DVD Drive

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DVD Drive Missing from My Computer

I have a HP dv2715nr Laptop, after a year of use, i cannot find my DVD RW in my Computers, i run a vista system, installed all updates. I can still find the DVD RW in the device manager, but just can't get it to show on my computer. When i put in a disc, the DVD drive reade it but there is no auto play and nothing happens in my computer, thanks for the help in advance.

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The issue was caused by software that may have been installed with the option to burn or copy things to and from a disc.

The issue is resolved by the following:

Clicking start.
Typing regedit in the start search box.
Hit enter.
Look on left for HKEY_LOCAL_MACHINE.
Click the arrow to the left of it.
Look for SYSTEM.
Click the arrow to the left of it.
Look for CurrentControlSet.
Click the arrow to the left of it.
Look for Control.
Click the arrow to the left of it.
Look for Class.
Click the arrow to the left of it.
Look for the first line of random letters and numbers. Example: {4D36E965-E325-11CE-BFC1-08002BE10318}
Click on the line itself this time. NOT the arrow.
Look on the right side under the data tab for (value not set).
Keep clicking the down arrow key until it says DVD/CD-ROM drives.
Then look under the name tab for either Upper Filter or Lower Filter or both.
Right on both these if listed (they may not always both be there).
Select delete.
Close windows and restart computer.

Posted on May 19, 2010

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Hi wondering if you have a solution to your problem I cannot reload software as I have the same problem with a dissapearing DVD/CD drive

Posted on Apr 09, 2010

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Posted on Jan 02, 2017

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I have a Compaq Presario V6500 laptop. Its been giving lot of troubles right from the 13 month (warranty was for 12 months). My DVD drive was able to read only CDs and no DVDs. I was still continuing...


wow a model stated, but NO OS , sad. why post with NO OS?
CIRCA 2007 (carbon dated by me)
NO MEDIA Stated just DVD (nuttn)

windows VISTA 32, that it? many were that year, 2010 or older
please tell the poster why anyone on earth warranties any 7 year old computer? must be wild men with cash to spend, ? endless?
who does that, or did you buy a service contract, from someone?
a service contract is not a warranty from HP not at all.


the DVD drive has name remove the drive read the label there.
post it and we can tell you what it can do an can not.
or ask HP that, we are not HP.
must BE XP after all only XP messes up DVD and many other things and needs, XP reg hot patches, sure.
why not upgrade this XP trash PC.
never ever RUN XP now, its a virus magnet, to you read the news
on COUNTERATTACKS, last 3 months on XP???? sad no?

or is this VISTA, it to has problems but IIRC DVDs work in VISTA OK. VISTA to must be fully updated from MS, (they shut down updates to vista last month( but there is one more patch from MS and is kEY to your survival with VISTA, ask HP or MS for it now)

as you can see DAY 1 this PC had 5 optical drive options with the limits clearly stated on page 3 here
http://h10032.www1.hp.com/ctg/Manual/c01278450

not the massive NO's on the the first one, cheap one...!!!!



here is the key to testing DVD, unstated by you what you did.
1: MAKE SURE THE DVD DRIVE DOES WHAT YOU WANT.
THE drive needs a patch from HP to read some movies
we remove the drive read the label then read HPs spec on what you have.
2; You never once told what DVD is in you hand..
a movie from the store on DVD or on BlueRay.
a DVD install disk
A DVD you made on other PC say burned to DVD-R media some home movies, say MP4s whata?
or what I can make or buy 100 of other forumated DVD in vast ways. some work other dont for vast reasons.
tell me one reason, one disk, tell what the disk is.
like DVD from store, with Gone with the wind on it,or WIZ of OZ.


3: then we go to HP.com and load all drivers seen on there site
for you PC (only) and your unstated OS, , yes they must match.

see this.
https://support.hp.com/us-en/drivers/selfservice/compaq-presario-v6500-notebook-pc-series/3369426

if your media is ok (do not use DVD recorded disk now, as a test)
and the Drive is DVD drive, the label on it is clear as day.?
and the OS is still HP loaded and not infected or erased using some Microsoft disk then, load all the missing drivers see above.
and it will work, , if not the DVD drive is bad.

next time POST OS.
and tell which of the 6 optical drives you have,
some folks even put in other drives here, if you bought it used
it can be vast other drives here,
once we know that, we can get it to work, only if its still good.
after 10 years, many now are filthy optics or weak laser diode.

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