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Hello i have a laptop camputer and my computer don't want to get the internet and comcast came to my house and they said it is the computer don't work i don't know can some please help me thank you.

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If you can not get on the internet, then how did you post this question?

Posted on Jan 04, 2009

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Are you running the setup disc provided by comcast to get your email setup?

If you are , you do not really need that disc as it provides useless and often outdated junk on the disc. You should be able to surf the internet by plugging in your Ethernet Cord into the laptop with no problem.

On the issue of the Comcast user name and password, this was originally used at the original configuration of the modem when it is wallgardened.

You can always call Comcast and have then activate the modem for you. You'll need the Mac address at the bottom of your modem to activate it over the phone.

Online Activation usually requires your customer account number. But since it looks like you do not have this data, you will need to call them directly.

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Hello Erikkoehne,
We have Comcast tech support direct number on which you can call and get instant support for all the issues. We can fix any issue whether related to Comcast supported devices or services. Call us for more details.
Comcast Tech Support Internet Help Toll Free 1855 856 2653
comcast business internet tech support-ckrypnl1xh4dtuhoe1pha3ad-3-0.jpg

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First turn off you laptop. Second, go to your comcast cable modem unplug it from the wall and wait about 3mins. Now plug the comcast modem back it and wait for all the lights to come back (will take about 2-3mins). Now plug the yellow ethernet cable into your laptop if its not already and turn your laptop on. You should now have internet.

Also if you using a Comcast Surf Board modem be mindful of the standby button on top of the modem. You can tell your in standby mode if the standby light (bottom light) is amber. If it is press the standby button once to get out of standby mode.

hope that helps

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