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Hello i have a laptop camputer and my computer don't want to get the internet and comcast came to my house and they said it is the computer don't work i don't know can some please help me thank you.

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If you can not get on the internet, then how did you post this question?

Posted on Jan 04, 2009

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I have a linksys wireless-g wrt54g v8 router but do not have the installation cd. I have a desk top pc w/ a dsl modem and want to install the router so I can use a laptop in other parts of the house. Do...


Hi leftella, First of all, I would like to ask you few questions. 1.Who is your ISP(Internet service provider) like verizon, Bell, Comcast? 2.How many ports you see at the back of the Modem?like WAN, Ethernet, LAN, DSL, Data? 3.How many ports you see at the back of the Router?like Internet,Ethernet,WAN, LAN? 4.What is the make and model of the laptop with which you want to go wireless?
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Here's some things to check:
If there are signal splitters on your cable for TV, computer, more than one tv, the signal is getting divided ...every splitter will weaken the signal.
Check for unneeded splitters, also there are splitters that have a wider frequency capability.
Consider upgrading to 2hgz splitters if needed.
Also I think that the more homes that are on the cable tend to make the signal weaker...I don't comcast would fess up to this, but I'm pretty sure it's true.
Make sure all your cable connections are snug and you may want to double check for corrosion etc. on each connection.
I resorted to a signal amplifier on my home. We've got comcast for cable tv and internet, with multiple tv's and multiple computers.
The amplifier (motorola) boosted the signal for everything and we've got way less dropped, frozen pix, black screens and the internet is back up to speed.
Comcast even came out and put a signal strength meter on the in-line to the house and stated it's within their limits... Glad I put the amp on the line..
Give it a try.
K

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Your laptop seems to be hooked to your neighbours unsecured network automatically and it is going online with that. About comcast, when you connect a router to the modem or a computer to the modem, the modem has to be rebooted to give a valid IP to the connected device. If the modem is not rebooted the computer or the router will get 192.168.x.x IP address which is called private IP address.

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Are you running the setup disc provided by comcast to get your email setup?

If you are , you do not really need that disc as it provides useless and often outdated junk on the disc. You should be able to surf the internet by plugging in your Ethernet Cord into the laptop with no problem.

On the issue of the Comcast user name and password, this was originally used at the original configuration of the modem when it is wallgardened.

You can always call Comcast and have then activate the modem for you. You'll need the Mac address at the bottom of your modem to activate it over the phone.

Online Activation usually requires your customer account number. But since it looks like you do not have this data, you will need to call them directly.

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The usb stick is replacing the job of the card in the pc so it could be faulty, but first reinstall the latest driver for it and give it another try - what version of windowns/linux to do run? What make is the card - (look in Device Manager)? Then I can help further if needed.

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First turn off you laptop. Second, go to your comcast cable modem unplug it from the wall and wait about 3mins. Now plug the comcast modem back it and wait for all the lights to come back (will take about 2-3mins). Now plug the yellow ethernet cable into your laptop if its not already and turn your laptop on. You should now have internet.

Also if you using a Comcast Surf Board modem be mindful of the standby button on top of the modem. You can tell your in standby mode if the standby light (bottom light) is amber. If it is press the standby button once to get out of standby mode.

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Hi jad123,

I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

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