Question about Brother HL 2140 Laser Printer

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Printer message says it is offline

I went to print a document and now the Brother printers says it is offline.  I printed a document earlier whics was fine and I am not aware i did anything differently.  How do I get it "online" again. TY

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  • sarbenemnor Mar 12, 2009

    i have the same problem.. have tried a few usb cables and it is still saying the printer is offline.. which is weird considering i used it yesterday and all was fine, however i did move it.



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Kindly check the usb cable if its fine then try going into control panel open printer and faxes option & set your printer as default .


Posted on Jan 03, 2009


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So, on my pc I went to the start button then chose:
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Why does my Brother printer goes into Sleep mode and I can't print??

I have copied in the illustrated instructions for resolving printer status is Offline or Paused. (For Windows®) but if distorted please view here.

The printer status is Offline or Paused. (For Windows®)
To solve the problem, please see the following:

  • If the printer status is Offline:

    Check that the printer is online using the following steps:


    1. If the LCD screen is blank, then the Brother machine is not powerd on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
    2. Check the LCD screen for any error messages. An example would be "Paper Jam" or Ink/Toner Empty". If the LCD screen shows an error troubleshoot to clear the isssue indicated.


    NOTE : These steps or screens may differ depending on the operating system.
    1. For Windows® XP Users:
      Click Start => Printers and Faxes

      For Windows Vista® Users:
      Click Start => Control Panel => Hardware and Sound => Printers

      For Windows® 7 Users:
      Click Start => Devices and Printers

    2. For Windows® XP and Windows Vista® Users:
      Right click on the icon for your Brother machine and choose Use Printer Online.

      For Windows® 7 Users:
      Double click on the icon for your Brother machine => See what's printing => Printer => Use Printer Offline (Take the checkmark off.)

Note If the problem still continues, do one of the following:
  • If you find the Related FAQ's at the end of the page, click it and check another solution.

  • If you don't find the Related FAQ's, please contact Brother Customer Service from "Contact Us".

  • If the printer status is Paused:

    For Windows® XP and Windows Vista® Users:
    Right click on the icon for your Brother machine and choose Resume Printing. (If the menu reads Pause Printing, there is no problem in the printer status.)

    For Windows® 7 Users:
    Double click on the icon for your Brother machine => See what's printing => Printer => Pause Printing (Take the checkmark off.)


    If this does not solve the problem,

    For Windows® XP and Windows Vista® Users:
    Double click on the icon for your Brother machine and choose Printer => Cancel All Documents.

    For Windows® 7 Users:
    Double click on the icon for your Brother machine => See what's printing => Printer => Cancel All Documents


If you are using Windows Vista or Windows 7 please view here.

Trust this is helpful.

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In the end I simply went into Control Panel / Printers, selected the Brother printer, and deleted it off the network. Then I chose "Add a Printer" from the network, and reselected the only printer on my home network - which was the Brother MFC-255CW that I had just deleted. The computer reinstalled the driver, and everything was fine again - haven't had a problem since.

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How to solve 'error S01'?

1. Verify USB cable is connected directly from USB port of printer and the USB port on back of computer. If not, connect directly to both the printer and computer and try to print. If the printer does not print, go to step 3.
This is especially important if you use the print icon to print from within applications. If the Brother printer is set as the default printer, it will have a check mark. If it is not set as default:
To set your Brother machine as the default printer, RIGHT CLICK on the Brother printer and select SET AS DEFAULT (PRINTER).
A. Click on START, RUN
B. Type: CONTROL PRINTERS and click OK.
C. Locate the Brother printer in the list and hover your mouse over the Brother printer icon. Below is an example of what you may see:
Status: Ready (Could also state: USE PRINTER OFFLINE or PAUSED)
Documents: 0 (Could be any number)
D. If there are any documents waiting in the queue, right-click on the Brother printer and select CANCEL ALL DOCUMENTS, depending on your operating system. This should clear the queue.
E. If the status states: USE PRINTER OFFLINE, right-click on the Brother printer and select USE PRINTER ONLINE depending on your operating system. This should set the printer driver ONLINE.
F. If the status states: PAUSED, right-click on the Brother printer and uncheck PAUSE PRINTING. This should allow the printer to resume printing.
G. If the status is ready and no documents are in the queue, attempt to print the Windows test page. If not successful, verify the selected port. If USB is the selected port follow step 4. If USB is not selected,change the port to USB, then attempt to print the Windows test page. If not successful proceed to step 4.
4. Turn the printer OFF.
5. Close any open programs.
6. Click Start, Run, type: control printers
7. Right click Printer, left click Cancel All Documents (if available). Confirm if necessary (click OK).
8. Right click Printer, left click Delete. Confirm if necessary (click OK).
9. Left click File menu, left click Server Properties, left click Driver tab, left click print model name, left click Remove button, click Confirm.
10. Close the Print Server Properties window to return Printers and Faxes window.
11. Check that the USB cable is properly connected at both ends.
12. Turn the printer ON.
13. Wait until printer has ready light or green status, watch the Printers and Faxes window to see if printer is automatically reinstalled.
14.a. If printer was automatically reinstalled, right click Printer icon, left click Properties, left click Print Test Page button. If the printer is not automatically reinstalled, call Brother Customer Service at 1-877-Brother (1-877-276-8437).
b. If printer was not automatically reinstalled, try a new USB cable. Ifthe printer still is unable to print, call Brother Customer Service at1-877-Brother (1-877-276-8437).

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Hello there:
for the document you want to print click on print and your printer should show up now just click on the printer and look down where it says use printer offline and click on it again and than it will say use printer online and just print from there ok please dont forget to rate this solution for me
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1 Answer


perform the syeps below if you are using XP Operating SystemL
Step 1:
Determine if the printer is paused or offline :
1.Open the printers folder, if necessary.
a.Click the Start icon.
b.Click Control Panel.
c.Click Hardware & Sounds.
NOTE: This step is not required when using Classic view in Windows Vista.
d.Click Printers.

2.Right-click the name of the printer and then click Open.
3.Click Printer.
4.Verify that Pause Printing and Use Printer Offline are not selected.
5.Press Esc to close the window without making any changes.
Step 2:
Check for the default printer and USe printer Online in the printers and faxes folder.
Click Start -->> Control panel -->> Hardware and sound-->> Printers-->>Change default printer. ---> Please Right Click on the printer icon which has tick mark and Select the options Use printer Online and Set as Default and also Select the option Resume printing.

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