Question about Symantec WinFax Pro for PC

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Win Fax Pro 10.03

I have a fax in my outbox that says it is being sent so I cannot delete it. I have been able to send other faxes even with the program indicating the fax in the outbox as being sent. How can I delete the fax?

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  • mshawamerica Oct 21, 2008

    my recieve log shows a fax coming in with the lightning bolt. I cannot delete the incoming fax. It's as if it is frozen.

  • hamiltoncon Jan 29, 2009

    Occasionally I receive a fax that "gets stuck" in the receive log, sometimes with the lightning bolt sometime not. The only way I've found to get rid of it is to reboot the computer (not just WinFax), go to the receive log, click and drag the call to the wastebasket then delete it.

    I read on another site that Win Fax has issues with XP and discerning between fax and voice calls which may be a contributing factor.



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Click on the outbox to open it, right click the fax document and then left click on delete then click ok to confirm the delete is the usual process.

Posted on May 17, 2007


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This is an excerpt of the User's Guide for your machine. You can download from here:

Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
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Off Does not print a fax confirmation report when you send and
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On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
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