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Instant accounts crashes at splash screen

Instant accounts shows the splash screen, but crashes before loading company data. It is possible that the computer rebooted due to a Windows update whilst Instant accounts was still open. How do I clear this problem? Rob

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Posted on Jan 24, 2009

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SOURCE: error message with sage instant accounts


If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.

Posted on Apr 17, 2009

  • 28 Answers

SOURCE: I have been using Sage Instant Account for 4

If sage doesn't prompt you to clear the user you can manually delete the queue.dta file from your data directory

Posted on Jan 04, 2010

  • 1 Answer

SOURCE: Sage Instant Accounts error Message Coming up during Installation

Was getting the same error for version 12. On the cd there is a support folder. In that there is an installs folder. I installed jet, mdac and the xml parser (probably not necessary) and the next install worked OK.

Posted on Apr 21, 2010

  • 2 Answers

SOURCE: Instant Accounts 8.0 (013604ug): I am using Sage Instant Accounts version 8 and am ...

Hi.

We had same problem. Our solution:

1. Empty both the 'accdata' and the 'criteria' folders.
2. Start Sage.
3. Restore a previous backup.

This worked for us. Hope it helps you.

Posted on Jun 04, 2010

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I was working in sage instant accounts version 8.2 when my computer crashed. Im trying to go back into sage but it comes up with the message 'you may only run one copy of this programme at any...



If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.

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Hi.

We had same problem. Our solution:

1. Empty both the 'accdata' and the 'criteria' folders.
2. Start Sage.
3. Restore a previous backup.

This worked for us. Hope it helps you.

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You could also copy the daily files from the storage folder to a USB drive

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If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.

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