Question about Western Digital WD Caviar Green WD15EARS - hard drive - 1.5 TB - SATA-300 SATA II

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I am having an issue with my Western Digital Caviar Green 1.5 TB 64MB Cache hard drive. Recently, I put my computer into stand by, and when I turned the computer back on the hard drive seemed to have

Recently, I put my computer into stand by, and when I turned the computer back on the hard drive seemed to have remained stuck on stand by. I called Western Digital to get their expert help, they simply replied RMA. The hard drive turns on fine, i placed my ear up to the drive to hear for clunks or random noises and it seemed to be functioning perfectly fine. The bios does not detect the hard drive, it also slows the computer on the initial boot screen before I can press DEL to reach the BIOS, so I imagine the computer is trying to detect the hard drive but it doesnt. I have an Asus motherboard Athlon Quad Core processor with 4 GB of ram. Any other details needed, please ask... I really need help with this due to all the data I will lose.

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Check RAM
How many ram modules are in the computer either remove them or swap them always place the larger ram module closest the CPU central processing unit

WARNING: Before you start troubleshooting remember that you are dealing with electricity that can KILL. - rules

Only work inside the computer case when the power has been switched off and disconnected. Never open the power source.

Some of the below steps recommend removing physical parts within the computer. While in the computer it is highly recommend that you be aware of ESD and its potential hazards

Remove the memory modules from their slots.

Take the opportunity to clean the slots on the motherboards and the memory module connectors.

Use compressed air to blow dust away and clean contacts with a soft cloth.

Do not use a metallic vacuum cleaner if it touches any component it may create a short and cause damage to the motherboard or other components.

Do not use solvent that may attract dust and never poke things like cotton buds in to slots. lightly rub an alcohol on a cloth not to hard let the alcohol do the work on the copper gold or silver tabs and r

Allow the pins to dry. They will air dry in a matter of minutes

If reseating the memory did not resolve the issue try swapping the location of the memory.

If you have only one stick of memory in the computer try moving it to another slot and then boot the computer.

Check the memory module and memory slot contacts.

They are either copper tin or gold.

The colour will tell you which they are.

Mixing tin and gold can result in corrosion that prevents proper contact.

Look for any sign of physical damage to the memory module, memory slots or the motherboard.

Reseat the memory modules.

You should hear an audible click when they are in place.

Do not use too much force to reseat the memory module in to the slot this can cause damage to the module, slot or motherboard.

Hope this helps

Posted on Oct 31, 2012

  • 9 more comments 
  • Christian Pena Nov 03, 2012

    Thank you for your response... due to the hurricane I could not check the internet for a little while... I will try this first thing in the afternoon! I actually wrote this looking at your posts and responses to problems inspired me and gave me some hope. Thank you so much for your response, Ill keep you posted.

  • Christian Pena Nov 03, 2012

    Also, if all checks out... Ive swapped out cables.... do you think the main board for the hard drive can be gone or stuck in some alternate mode I dont know about?

  • Brian Sullivan
    Brian Sullivan Nov 03, 2012

    changing the leads is a good move any faulty ones can totally shut down a computer how old is the motherboard and how much use has it had (hrs) very rarely will a motherboard fail before a hard drive or the leads computers are designed for leads or hard drives to fail before your motherboard

  • Brian Sullivan
    Brian Sullivan Nov 03, 2012

    also if you are concerened have close loook at the motherboard chips looking for any burn marks but do have a look at all connections power and data for secure dust free connections

  • Christian Pena Nov 08, 2012

    I pulled the motherboard off the hard drive to inspect for burnt chips, it seems as if the motherboard overheated at some point and might have fried...took a picture of the discolored contacts that are suppose to be gold contacts but changed color due to heat or possibly short circuit. Please advise me on possible steps. Thank you in advance.

  • Brian Sullivan
    Brian Sullivan Nov 08, 2012

    have you checked the ram modules ? try using one module at a time always place the ram module closest the CPU central processing unit restart after each ram has been seated

  • Christian Pena Nov 08, 2012

    I did a full system maintenance, reseated CPU memory even cables...everything was blown with compressed air... so I should try one RAM stick at a time? I have a 4GB kit (2gb each module)

  • Brian Sullivan
    Brian Sullivan Nov 09, 2012

    yes one might be faulty or the ram socket dirty a person posted this regarding hard drive not working the pcb was faulty

  • Brian Sullivan
    Brian Sullivan Nov 09, 2012

    do you have another hard drive to check if this hard drive is the fault this would be the next thing to do

  • Christian Pena Nov 10, 2012

    Yes it is confirmed the hard drive is faulty and I have been in contact with Kevin from PCB solutions and he writes: "Hi Christian, Thank you very much for getting back to me. This is most likely a disk head or drive platter problem. I do not recommend attempting to fix these components on your own. I hope this helped and please let me know if you have any other questions. Best Regards, Kevin PCB Solution - Hard Drive Circuit Board Professionals" I think i might cross my fingers and send in the board for repair as a last resort... I am attempting a USB to SATA cable repair... Let me know if you have any other suggestions. Thank you so much for your feedback!

  • Brian Sullivan
    Brian Sullivan Nov 10, 2012

    Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer If done properly the user should get to a screen similar to the below screen.Select the option for Safe mode command prompt only Windows Advanced Options Menu Please select an option: Safe Mode Safe Mode with Networking Safe Mode with Command Prompt ans many more options Use the up and down arrow keys to move the highlight to your safe mode with command prompt then type in chkdsk/f/r which will scan for and and attempt repair of bad files and bad sectors on hard drive you should have no input while chkdsk utility is in progress any input might further damage your computer


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