Question about Hotpoint WF430 Front Load Washer

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Water coming out of dispenser drawer!!

Urgent help required! My washing machine seems to stop when it gets to the Rinse & Spin stage of the wash, and if I try to start it again then lots of water comes out of the dispenser drawer all over the floor! We have taken the hose off the back and water flows out of this no problem so we know this is not blocked, but I don't know how to go about resolving this problem. Is there a filter I need to be cleaning? Anything I should clean/unblock? Thanks Lucy

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  • Lucy Curry May 16, 2007

    Thanks very much.
    We have looked for a panel on the bottom of the front of the machine but there isn't one there - any other ideas of where it might be?
    Also, it doesn't help that we haven't got a manual for the machine - you you know if copies are available on line at all?
    Thanks again.

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You said you took off the hose from the back, okay this hose was clamped somewhere below - this is where the block is. Your outlet filter. It requires periodic cleaning - is a place where you can remove (see manual 'cleaning filter')to clear out whatever. For many front loading machines the place to open is at the front panel, right or left bottom, a 4.5 by 4.5 door. Clean out, refit.

Posted on May 16, 2007

  • 2 more comments 
  • prem mathew May 16, 2007

    4.5 inch by 4.5 inch

  • prem mathew May 16, 2007

    I am looking as to how u can get a manual on line......may take some time. Meanwhile, you said you disconnected the pipe from below the tub. Where does this pipe lead....this is where the block is.....try to gain access to this somehow. Please disconnect from the wall socket for all these jobs.

  • prem mathew May 16, 2007

    And clean out your dispenser drawer; no reason water shd come out of it - it could be clogged with detergent.

  • prem mathew May 19, 2007

    If yr problem isn't fixed go to the Home page & click on LIVE, large appliances, w/machine. Look for Techman, sure will help fast......

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1 Answer

Water leaking from detergent drawer


The first thing to do is take note of what the washer is doing when water leaks out in order to help pinpoint the cause. Does it only leak when filling? Is it leaking during wash or rinses? Or is it leaking only when it goes into spin?

Only leaks when filling

  • Water pressure that's too strong. Some dispensers can't cope with high water pressure. Make sure the washer is level as one leaning forward can leak if combined with high water pressure. Try turning the tap on the washer down. Only suspect this if you know the water pressure is high and it looks like it's gushing in quite fast on fill
  • If there is an optional detergent flap fitted in the drawer for holding liquid detergent make sure it is removed or drawn into the up position if using powder otherwise it prevents detergent running down into the drum
  • A build up of grease and slime in the nozzles at the top of the dispenser where the water flows in causing water to spray at the front and run out when filling. Check this article -black jelly-like substance in soap dispenser and on soap drawer (In extreme cases I've had to replace the dispenser.)
  • A build up of undissolved detergent in the base of the soap dispenser under the drawer (depending on the design). Remove the soap drawer and check the bottom of the soap dispenser for a build up of detergent that could allow water to run over the lip of the dispenser
  • Blocked dispenser hose: Some washing machines can flood water out of the soap dispenser if the hose leading out of the dispenser into the tub gets blocked. Blockages can be something put into the drawer by a child or a chunk of undissolved detergent tablet. Indesit, and Candy, as well as some of the later Hoover washing machines suffered from this design flaw. The hose where the water is flushed down, was right at the front of the soap dispenser on these washing machines and it wasn't wide enough. Undissolved powder from a tablet or lumps of detergent through poor water pressure can block this hose solid causing water to back up. Unplug machine, remove lid and feel this hose carefully for obstructions.
  • Overfilling: If the washer starts to fill and never stops it will flood out of the drawer eventually - Washing machine overfills
Leaks out of drawer during the wash or rinse cycle
  • Too many suds? If you can see the door glass is white with foam up to the top it could be foaming out of the dispenser. Too much foam in the washing machine
  • Overfilling: If the washer starts washing but the water doesn't stop coming in it will eventually fill the drum so much it will start to pour out of the soap drawer and other places. If this is the fault you should be able to see the drum is so full of water it's making a different sound, maybe labouring under the load, and the door glass full to the top with water. You should also hear that water is still running into the machine and be able to detect it by opening the drawer. However, in most cases an over filling washing machine should trigger an error code long before it gets to this stage but if you suspect overfilling check this page - Washing machine overfills
  • Surging: There are (often intermittent) faults that can cause the motor to spin out of control on wash or rinses. Instead of turning slowly the fault causes the motor to surge into spin instead which throws the laundry and all the water about violently. Water can then be forced out of the soap dispenser drawer. This fault should be relatively rare these days but if you observe this behaviour call an engineer to diagnose the cause.
Leaks from drawer only when spinning
  • If it only comes out on spin it can be caused by a partial blockage preventing the water being pumped out fast enough resulting in excess water being thrown around on spin and backing up into the dispenser. This fault is similar to the surging fault described in the last list but different in that the problem only occurs when it's on a proper spin cycle and much of the water has been pumped away. Troubleshooting this fault is all about finding out why it isn't emptying the water properly which is usually due to a partial blockage. Follow the same troubleshooting as described for a washer not pumping any water out at all - Washing machine won't empty water
  • If water is being forced out of the drawer when the washer is spinning but it is on wash or rinse and shouldn't be spinning follow the procedure for surging in the previous section above

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1 Answer

Washer fills on wash won't fill on rinse. Does on old washer and new washer. Checked and plumber said not the plumbing. Help PLEASE


It seems that you are out of cycle; meaning you are washing on rinse phase and the you are not getting water on rinse because you are at the end of the cycle. Try this; set the washer to the end of the rinse cycle, let it spin and stop. then wait 1/2 hour then start a wash you will be at the beginning of a new wash cycle..

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Possible that the dispenser drawer is out of alignment or is the suspect. You can remove and check the mountings
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1 Answer

On spin the water comes up the dispenser tray and overflows


Pull the dispenser drawer all the way out, there will be a flat part which you push down to slide the drawer out, Then you can get to the inside to give it a clean, next you can remove the top by undoing the 2 screws at the back and sliding it off, you will see the hoses that run to the dispenser and you can clean them with a bottle brush.

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1 Answer

Sirs: The Softener Dispenser on my Bosch Axxis washing machine is filled up with water. What to do? It won't dispense softener.


Take out the drawer and clean the compartment and pipe at the end of the drawer with hot soapy water - washing up liquid works well. Clean all around it. Use a pipe cleaner, cotton buds or piece of coiled curtain wire to ensure that the U shaped pipe is clear of obstruction. Pull it back and forward to dislodge any accumulated fabric conditioner. To show this is working OK, put it in the sink and fill up the compartment with water until it is overflowing then stop. The water should drain out of the compartment on its own.

Next, where the drawer fits in the machine clean the water exit above the drawer with a washing up brush. This can appear brown or white depending on your water type. If this is OK then try running the machine. If there is still a problem, remove the drawer again and turn off the power at the mains. Use something like a paper clip to poke all the holes in the water dispenser area above the drawer. There are lots of them so some patience might be required. If you live in a hard water area it could be blocked with limescale in which case an application of a descaling mousse or spray will assist. Once complete, make sure you rinse the drawer area, drawer and put the drawer back in and run the machine on a short cold fill wash cycle. Put some fab con in the drawer to test that the machine drains it correctly. A good idea is to slightly water down fab con concentrate as it will eventually clog up the dispenser. If all is well then there will be no fab con left. If it is still there then you will need to get into the water dispensing area to see what is wrong. Occasionally the mechanism can get jammed, lose a spring or just get broken, in which case it will need replacing.

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My bosch nexxt washer will not drain the fabric softener into the load during the rinse cycle. The same amount I put into the fabric softener hopper is still there after the load is complete


Take out the drawer and clean the compartment and pipe at the end of the drawer with hot soapy water - washing up liquid works well. Clean all around it. To show this is working OK, put it in the sink and fill up the compartment with water until it is overflowing then stop. The water should drain out of the compartment on its own.

Next, where the drawer fits in the machine clean the water exit above the drawer with a washing up brush. This can appear brown or white depending on your water type. If this is OK try running the machine. If there is still a problem, remove the drawer again and turn off the power at the mains. Use something like a paper clip to poke all the holes in the water dispenser area above the drawer. There are lots of them so some patience might be required. If you live in a hard water area it could be blocked with limescale in which case an application of a descaling mousse or spraty will assist. Once complete, make sure you rinse the drawer area, drawer and put the drawer back in and run the machine on a short cold fill wash cycle. Put some fab con in the drawer to test that the machine drains it correctly. If all is well then there will be no fab con left. If it is still there then you will need to get into the water dispensing area to see what is wrong. Occasionally the mechanism can get jammed, lose a spring or just get broken, in which case it will need replacing.

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