Question about HP Photosmart s20 Film Scanner

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Bought HP S20 New in box on Ebay......installed software......powered up and linked USB......message "communication with scanner lost" cannot rectify

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  • Anonymous Jan 06, 2009

    I have the same problem with an S20 I have used for years. The problem started when I got a new computer with Windows XP. I do not think the drivers for this relatively old scanner (I think it was first produced in about 1999) can handle XP! I bet if you tried your scanner with an older Windows program like 2000, it would probably connect just fine. I am looking for a solution from HP... like an upgraded driver!

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I use an older USB Powered Hub between my computer and the S20 scanner, a Belkin I found at a garage sale for $2 works fine. It is only rated for USB 1.1. The S20 is a USB 1.1 device. My computer was "too fast" with its USB 2.0 ports and it looks like I needed to "slow it down". There is no way it will worked plugged directly into the computer, but plugged into the hub, and then the hub plugged into the computer, it is very reliable.

Windows XP had nothing to do with it, from what I can see. I had Windows XP on a previous computer with only USB 1.1, and ran into the problem when I got a computer with USB 2.0 ports.

Posted on Mar 05, 2009

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What kind of power cord does the hp scanjet 3970 need?\r\nalso the cord to conect to the computer. I have set it up on my HP laptop and it will not scan . I keep getting the message that I need to check if...


Let's compare bananas with bananas and apples with apples... if you have the unit ON with some lights and some activity going on, than the POWER CORD is just fine... you seam to refer of a communication problem (not a power problem) from the unit to the computer... normally for HP multi-function devices you have to install a USB cable and the software FIRST than connect the unit when the installer ask you to do so, FIRST UN-INSTALL all drivers & software you installed previously, reboot the computer with the unit OFF, connect the USB cable, than pop in the installation CD, go through the setup (accordingly) than when the installer ask you to connect the unit, turn it ON, than let the installer finish the configuration...

Hope this helped!

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HP Director buttons greyed out in Mac OS 10.5.4; scanner can't find IMac


Have you tried Image Capture, it should be in your applications folder. Give it a try and report back

Thanks,
Ekse

Sep 08, 2008 | HP LaserJet 3380 All-In-One Printer

1 Answer

Photsosmart s20 doesnt work with windows7?


at this time there is no windows 7 software released for this scanner, this comes directly from HP support, nor is there any plans to release any updated software, as u have found out windows 7 is not compatable with any other windows operating systems.

Oct 20, 2010 | HP Photosmart s20 Film Scanner

1 Answer

Have HP scanjet loaded software and driver but it just does not work checked electrical connection and usb ok thought it had gone wrong so bought new HP g2410 still cannot load checked hardware manager...


Having re-read your post it seems you have a visioneer scanner and installed HP scanjet drivers so this would definitely be an issue.

Ok, unplug usb lead between scanner and pc.
go into add/remove programs and remove any scanner software that may be showing.
load correct scanner driver (preferably the latest version from the manufacturers website).
plug in scanner usb lead when prompted and turn scanner power on.
It should then install correctly.

If usb stuff starts playing up it's usually easier to unplug it, uninstall it then re-install it using the latest drivers from the manufacturers' website. Don't just stick the disc in and re-install. Can save hours of messing about.

Apr 28, 2010 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Error while communicating with scanner message


Smile...well this is due to a default setting in windows which u need to change.
1. leave the device plugged to the USB & power it
2. Go to device manager \ expand (+) universal serial bus controllers
3. Right-click \ properties \ usb root hub \Power management tab \ uncheck box (allow the computer to switch off the device)

Restart! Don't forget to vote me dear!

Feb 07, 2010 | HP ScanJet 3500C Flatbed Scanner

1 Answer

Is Software available for Vista?


According to HP, no. See link.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=&cc=us&product=59968&lang=&#

However, you might be able to install the Windows XP drivers and run the driver in 'Compatibility Mode' for XP SP2.

First, un-install any drivers you have installed for the scanner (if you have tried any).

Second, disconnect the scanner from your computer.

Download the driver and the software update from the provided link (above).

Once you have downloaded the driver (ps804en.exe) right click it, select the Properties/Compatibility Tab and check 'Use Compatibility Mode' and set it for Windows XP SP2, and also check 'Run as Administrator'
Then click ok.

Now run ps804en.exe and do not connect your scanner until the installation is finished (unless it specifically asks you to connect the scanner).

Now right click the updated software (ps803mu.exe),select the Properties/Compatibility Tab and check 'Use CompatibilityMode' and set it for Windows XP SP2, and also check 'Run asAdministrator'
Then click ok.

Now run ps803mu.exe


With any luck this might work.

Sep 25, 2009 | HP Photosmart s20 Film Scanner

1 Answer

Scanning Problems


Solution This issue can be caused by the way the USB chips in the product and the USB chips in the computer interact, or it could be caused by an old version of the HP software and driver. First, make sure that the most recent version of the HP software and driver is installed on the computer, and then try testing the USB devices and ports on the computer. If the product still does not scan correctly, a powered USB hub might help resolve the USB communication issue. Follow these steps to test the USB connection and see if a hub is necessary. Step one: Make sure that you have the most recent version of the HP software and driver The HP software CD that shipped with the product frequently does not contain the most recent version of the software and drivers. To make sure that the software is the most recent version, download and install the most recent version of the software from the HP Web site. The software and driver downloads available from the HP Web site include a Basic Driver option and a Full Feature Software and Driver option. The basic driver is sufficient to perform basic printing functions with the product. The Full Feature option installs extra software to allow full use of all features available with the product. The Full Feature option also allows custom installation. Follow these steps to download the software from the HP Web site and install it on the computer.
  1. Click here to go to the HP Software Download Page .
  2. In the Enter a product number text box, type the product model name (for example, HP Photosmart C3180), and then click Submit (c01425574.gif ) or press Enter .
  3. Under Product search results , select the product model name from the list that appears on the computer.
  4. Select the operating system that is installed on the computer. The Select Software and Drivers page appears.
  5. If the Automatically check to see if you have the latest software and drivers link appears at the top of the page, click the link and then follow the on-screen instructions to check the software and driver version and update the software if necessary. If the Automatically check to see if you have the latest software and drivers link does not appear at the top of the page, continue with step 6.
  6. In the Driver section, review the list of available driver downloads, and then click the appropriate package.
  7. Click Download Only and then follow the on-screen instructions to download the software.
  8. To install the software, double-click the icon for the downloaded file and then follow the on-screen instructions to complete the installation. CAUTION: Do not connect the USB cable until prompted to do so during software installation. HP recommends using a USB cable that is less than 3 m (10 feet) long.If any firewall messages appear during installation, click Unblock or Accept or the installation fails.If the User Account Control screen opens, click Allow to continue.
Step two: Test the USB connection
  1. Disconnect all USB devices, such as printers, scanners, speakers, and cameras, from the computer except the mouse and keyboard.
  2. Connect the USB cord from the HP product to a USB port on the computer that is known to work correctly. Test the connectivity related functionality of the device (for instance: scan to file.)
  3. Print a self-test page from the product. NOTE: For information about how to print a self-test page, see the user guide for the product.
  4. Test the standalone functionality of the product by using the product control panel to scan a document or an image. NOTE: For information about how to use the product control panel to scan, see the user guide for the product.
  5. If the scan from the control panel works correctly, connect one USB device at a time to the computer and test the product by scanning from the control panel after each device is connected.
  6. If the product scans correctly from the control panel after every other USB device is connected, the USB connections are working, and you have resolved the issue. If the product does not scan correctly from the control panel or does not establish communication with the computer after a USB device is connected, the computer might not have enough power to run multiple USB devices. A powered USB hub might help establish or maintain communication between the computer and the product. Go to Step three: Use a USB hub.
Step three: Use a USB hub A powered USB hub might allow all the USB devices to receive enough power to run correctly and it might resolve USB communication issues between the product and the computer. Follow these guidelines when choosing and setting up a powered USB hub.
  • Make sure that the USB hub is a powered hub and the power adapter is included. Some powered hubs do not include the power adapter as a standard item.
  • When setting up the hub, it must be plugged into a power source.
  • Some hubs cannot handle more than four full-power USB devices, such as the HP product. To connect more than four full-power USB devices, use more than one powered USB hub. Most Windows computers can support a maximum of five USB hubs.
  • If there are multiple USB hubs connected to each other or if there are more than four USB devices connected to the hub, the issue might persist. Move the HP product to the hub that is directly connected to the computer USB port.
Workaround If these steps did not resolve the issue and purchasing a powered USB hub is not possible, the issue might be resolved by turning off the Preview option in the HP scanning software. NOTE: This workaround does not resolve problems scanning from the control panel. Follow these steps to turn off the Preview option.
  1. Click Start , click All Programs , click HP , and then click HP Solution Center . The HP Solution Center window appears.
  2. In HP Solution Center, click Settings and then select Button Settings .
  3. Clear the check box next to Show preview when scanning from the Scan Picture button and then click OK .
  4. Quit HP Solution Center and then try scanning again.

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HP Solutions Center can not communicate with HP 3500c Scanner


Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

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Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.

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