Question about HP Photosmart s20 Film Scanner

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Bought HP S20 New in box on Ebay......installed software......powered up and linked USB......message "communication with scanner lost" cannot rectify

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  • Anonymous Jan 06, 2009

    I have the same problem with an S20 I have used for years. The problem started when I got a new computer with Windows XP. I do not think the drivers for this relatively old scanner (I think it was first produced in about 1999) can handle XP! I bet if you tried your scanner with an older Windows program like 2000, it would probably connect just fine. I am looking for a solution from HP... like an upgraded driver!

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I use an older USB Powered Hub between my computer and the S20 scanner, a Belkin I found at a garage sale for $2 works fine. It is only rated for USB 1.1. The S20 is a USB 1.1 device. My computer was "too fast" with its USB 2.0 ports and it looks like I needed to "slow it down". There is no way it will worked plugged directly into the computer, but plugged into the hub, and then the hub plugged into the computer, it is very reliable.

Windows XP had nothing to do with it, from what I can see. I had Windows XP on a previous computer with only USB 1.1, and ran into the problem when I got a computer with USB 2.0 ports.

Posted on Mar 05, 2009

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What kind of power cord does the hp scanjet 3970 need?\r\nalso the cord to conect to the computer. I have set it up on my HP laptop and it will not scan . I keep getting the message that I need to check if...


Let's compare bananas with bananas and apples with apples... if you have the unit ON with some lights and some activity going on, than the POWER CORD is just fine... you seam to refer of a communication problem (not a power problem) from the unit to the computer... normally for HP multi-function devices you have to install a USB cable and the software FIRST than connect the unit when the installer ask you to do so, FIRST UN-INSTALL all drivers & software you installed previously, reboot the computer with the unit OFF, connect the USB cable, than pop in the installation CD, go through the setup (accordingly) than when the installer ask you to connect the unit, turn it ON, than let the installer finish the configuration...

Hope this helped!

Mar 13, 2011 | HP scanjet 3970 digital flatbed scanner

1 Answer

I am trying to connect my HP PhotoSmart S20 scanner to my mac. The DriverWhiz download will not work. What can I do now???


Access the manufacturer's web-site: http://support.hp.com
and enter the model-number of your printer, and do the search.
Select "Downloads".
Select "Mac OS".
Select the device-driver.
Download it.
Install it.
Print.

Feb 01, 2011 | HP Photosmart s20 Film Scanner

1 Answer

Photsosmart s20 doesnt work with windows7?


at this time there is no windows 7 software released for this scanner, this comes directly from HP support, nor is there any plans to release any updated software, as u have found out windows 7 is not compatable with any other windows operating systems.

Oct 20, 2010 | HP Photosmart s20 Film Scanner

1 Answer

Have HP scanjet loaded software and driver but it just does not work checked electrical connection and usb ok thought it had gone wrong so bought new HP g2410 still cannot load checked hardware manager...


Having re-read your post it seems you have a visioneer scanner and installed HP scanjet drivers so this would definitely be an issue.

Ok, unplug usb lead between scanner and pc.
go into add/remove programs and remove any scanner software that may be showing.
load correct scanner driver (preferably the latest version from the manufacturers website).
plug in scanner usb lead when prompted and turn scanner power on.
It should then install correctly.

If usb stuff starts playing up it's usually easier to unplug it, uninstall it then re-install it using the latest drivers from the manufacturers' website. Don't just stick the disc in and re-install. Can save hours of messing about.

Apr 28, 2010 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Error while communicating with scanner message


Smile...well this is due to a default setting in windows which u need to change.
1. leave the device plugged to the USB & power it
2. Go to device manager \ expand (+) universal serial bus controllers
3. Right-click \ properties \ usb root hub \Power management tab \ uncheck box (allow the computer to switch off the device)

Restart! Don't forget to vote me dear!

Feb 07, 2010 | HP ScanJet 3500C Flatbed Scanner

2 Answers

How can I get a driver for hp scanjet G4010 for vindows 7


Try these, i find hp forum:
"
1st of all I installed Windows 7 and allowed Windows 7 to install the scanner drivers automatically before I attempted to install the HP software package.
- to do this, make sure the HP G4010 is powered on and the USB is connected to the PC
- Windows 7 will take over and install the drivers
- you can confirm installation by reviewing the "Imaging devices" section of Device Manager and you will see 'HP Scanjet G4010' and driver version 9.0.0.0 from Hewlett-Packard 4/10/2007, the device status should say 'The device is working properly.'
Very basic scanning should be possible even before the complete HP software package is loaded.
Next, retrieve the latest software from HP as below:
.... setup_full_G4000.exe (198,016 kb) ....
Save to your drive, then Right click, choose properties, click tab for 'Compatibility'

Click 'Change settings for all users'
Place checkmark in box next to 'Run this program in compatibility mode for:' and then from drop-down choose, Windows Vista (Service Pack 2), click 'Apply', then OK, OK to close all windows.

Now start the installation by "Double clicking" to run install, be patient, it may take a while to begin!
Also, watch the task bar as UAC message box mentioned above may appear behind the active window!
At the UAC message click 'Yes'

Follow on-screen instructions as usual. I used the default install except as noted below . . .
(Personally, I choose the advanced installation so I could uncheck the "HP Photosmart Essential 1.12" since I prefer to use alternate software for this purpose. It should not matter whether you choose to install or not.)
Once installed, open "HP Solution Center"; go to "Help" then click "Check for updates"

Mine prompted for "Latest Version of HP Update, Version 5.2" ... This update has opt-in/out feature for individual updates, Win 7 compatibility, and minor bug fixes.

Click next to download and install. When you get the 'Installation succeeded message, click Finish"

Jan 14, 2010 | HP Scanjet G4010 Flatbed Scanner

1 Answer

Is Software available for Vista?


According to HP, no. See link.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=&cc=us&product=59968&lang=&#

However, you might be able to install the Windows XP drivers and run the driver in 'Compatibility Mode' for XP SP2.

First, un-install any drivers you have installed for the scanner (if you have tried any).

Second, disconnect the scanner from your computer.

Download the driver and the software update from the provided link (above).

Once you have downloaded the driver (ps804en.exe) right click it, select the Properties/Compatibility Tab and check 'Use Compatibility Mode' and set it for Windows XP SP2, and also check 'Run as Administrator'
Then click ok.

Now run ps804en.exe and do not connect your scanner until the installation is finished (unless it specifically asks you to connect the scanner).

Now right click the updated software (ps803mu.exe),select the Properties/Compatibility Tab and check 'Use CompatibilityMode' and set it for Windows XP SP2, and also check 'Run asAdministrator'
Then click ok.

Now run ps803mu.exe


With any luck this might work.

Sep 25, 2009 | HP Photosmart s20 Film Scanner

1 Answer

Soft ware cd is not found give the soplution to operate the scannerjet 2400


If you have lost the disk you will need to download and install driver software from HP website.

Click on the link below and select your operative system, and follow the instructions to download the driver software.

Run the driver file with scanner USB not connected, after download is complete.

HP Scanjet 2400 digital Flatbed Scanner - Download drivers


Mar 04, 2009 | HP ScanJet 2400 Flatbed Scanner

1 Answer

HP Solutions Center can not communicate with HP 3500c Scanner


Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

Sep 21, 2008 | HP ScanJet 3500C Flatbed Scanner

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