Question about Xerox DocuMate 152 Pass-Through Scanner

1 Answer

Xerox documate 152 scanner - won't scan

I can put the paper in and it seems to start the scan - but stops at 98% or 99% when taking the paper through. I have turned the scanner on and off and rebooted the computer. I have uninstalled and reinstalled. And the driver is up to date. I have Windows 7 and Office 2010. It worked OK before the hard drive was replaced recently. The computer is just over a year old. What to do now?

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  • Laurie Bailey Oct 30, 2012

    It was plugged in but apparently not well enough. I tried two ports and they both work. SO glad it was an easy fix. Thank you very much.

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  • 34 Answers

Hello.

I am a Support Engineer with Xerox Scanners.

If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..


We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410xerox documate 152 scanner - won't scan - bsat4ube4gblqiaaaaasuvork5cyii=.

Regards,
Xerox Scanners Support

Posted on Oct 30, 2012

6 Suggested Answers

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Posted on Jan 02, 2017

jomabug76
  • 1148 Answers

SOURCE: The twain driver from xerox for documate 510

xerox website for support and driver downloads

Posted on Nov 03, 2010

  • 36 Answers

SOURCE: xerox ducuMate 152, password recently does not work

You could reset the device, that usually resets everything - the downfall is that you will have to re-configure everything.

  1. Right-click on the One Touch icon and choose Show Hardware from the pop-up menu.
  2. The Hardware Properties dialog box opens and shows information about your Xerox DocuMate 152 scanner.
  3. Click the Properties button.
  4. To return the scanner to its factory settings, click Reset Device.
  5. Click OK to save the changes and close the dialog box.
If this doesn't fix the problem please post a comment, I will do some more research into it.

Posted on Mar 20, 2009

candgbabu
  • 53 Answers

SOURCE: I have a new laptop now with windows 7. I

Using window 7 scanner driver and try again

Posted on Mar 23, 2011

  • 7 Answers

SOURCE: i have been using my Xerox 152 scanner for a year

Okay, I brought on my feminine side and read the manual. I cleaned the rollers etc and located the extra 'pad assembly ' that came with the scanner. So I hope I am all set for awhile.

Posted on Jan 10, 2010

  • 7 Answers

SOURCE: Xerox Documate 152 - Scan quality is now V.BAD!

I would go to Xerox.com and look up their knowledge base. Here is a copy of data from their site related to this problem:

Symptom: Scanned images have poor image quality, are fuzzy, unclear, or hard to read.
Cause: There are several things that can lead to poor image quality including the scan settings, dirt on the scanner, and driver problems. Solution: Note: If you scan as a PDF file and your scans look fuzzy when viewed in PaperPort, try right clicking on the file and selecting "Open" to open them in Adobe Reader. If they display fine in Adobe Reader then there is nothing wrong with the scans, it is simply that they are not being displayed well in PaperPort.

The following solutions can help resolve poor scan quality.

Solution 1 - Adjust the scan settings

Try increasing the resolution of your scan. 300 dpi to 400 dpi should be clear for most images

  • If you are scanning in Black and White, try Grayscale or Color. Some images will not display correctly in Black and White
  • You can also try adjusting the brightness and contrast
  • Note: For information on adjusting your scan settings, refer to the user guide for your scanner
Solution 2 - Clean and Calibrate the scanner

Note: Calibration only applies to sheetfed scanners.

Use the link below for instructions on cleaning and calibrating (if applicable) your scanner:
Solution 3 - Reinstall the scanner driver Select a link below for instructions on reinstalling your scanner driver:

Posted on Jan 10, 2010

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