Question about Xerox DocuMate 152 Pass-Through Scanner
I can put the paper in and it seems to start the scan - but stops at 98% or 99% when taking the paper through. I have turned the scanner on and off and rebooted the computer. I have uninstalled and reinstalled. And the driver is up to date. I have Windows 7 and Office 2010. It worked OK before the hard drive was replaced recently. The computer is just over a year old. What to do now?
Hello. We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/
I am a Support Engineer with Xerox Scanners.
If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..
We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/
Posted on Oct 30, 2012
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Posted on Jan 02, 2017
You could reset the device, that usually resets everything - the downfall is that you will have to re-configure everything.
Posted on Mar 20, 2009
Okay, I brought on my feminine side and read the manual. I cleaned the rollers etc and located the extra 'pad assembly ' that came with the scanner. So I hope I am all set for awhile.
Posted on Jan 10, 2010
I would go to Xerox.com and look up their knowledge base. Here is a copy of data from their site related to this problem:
Symptom: Scanned images have poor image quality, are fuzzy, unclear, or hard to read.
Cause: There are several things that can lead to poor image quality including the scan settings, dirt on the scanner, and driver problems. Solution: Note: If you scan as a PDF file and your scans look fuzzy when viewed in PaperPort, try right clicking on the file and selecting "Open" to open them in Adobe Reader. If they display fine in Adobe Reader then there is nothing wrong with the scans, it is simply that they are not being displayed well in PaperPort.
The following solutions can help resolve poor scan quality.
Solution 1 - Adjust the scan settings
Try increasing the resolution of your scan. 300 dpi to 400 dpi should be clear for most images
Note: Calibration only applies to sheetfed scanners.
Use the link below for instructions on cleaning and calibrating (if applicable) your scanner:
Posted on Jan 10, 2010
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