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Russell Hobbs heritage kettle red model 19140 won't boil.

Kettle purchased less than 4 months ago switches itself off before it reaches boiling point. I have descaled it but the problem remains. Any answers please.

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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SOURCE: Overheating kettle

this same thing happened to me

Posted on Sep 11, 2008

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  • 4 Answers

SOURCE: russell hobbs kettle model 3070

You'll need to replace the element.

Posted on Dec 12, 2008

  • 3 Answers

SOURCE: kettle shuts off before boiling?

I had a similar failure. Switch it on and the lights flicker and go out before it boils. Took it apart (Tamper Proof TORX, available from Snap-On, Canadian Tire, probably most auto parts places that also sell tools). The On-Off switch has a mechanical lock out for the lid being open and also for when it is not mounted on the base. The kettle also has three bi-metallic temperature switches. One shuts off the kettle after it has boiled long enough. The other two sit up against the element assembly adjacent to each end of the heating element.They protect against boiling an empty kettle by sensing the higher element temperture when there is no water to conduct away the heat. In the case where the lights flicker and go out, but the switch stays 'On' these are the likely culprit.
In my kettle the contacts did not line up correctly. Instead of making good contact they were only partially overlapping like a couple of the olympic rings or a couple of rings from the Audi logo. This resulted in a localized increased resistance and high heat in one of the contact holders which eventually melted the surrounding plastic. At that point the wires going to the element behaved a bit like springs which forced the contact holder further out of alignment until it all became hot enough to trigger the thermal switch.
I fixed it by bending the contact holder, which is fused into the now hardened plastic, to the optimal position and hopefully it will not generate enough heat to remelt the plastic or trip the thermal switch.
I have boiled a couple of kettlefuls; so far so good!

What ticks me off about this is that I don't mind getting 'Made In China' ****; everything comes from China anyway. But don't charge me a ridiculous amount of money and try to pretend that I am getting a superiour product. If I had paid twenty dollars or less for it I would just chuck it and get the same one again because it looks nice, pours well, doesn't burn the hands, worked OK for couple of years, etc. Instead I walk away from this feeling really ripped off. I have a house full of Braun products(shaver, kettle multiple tooth brushes) but now I won't buy any more.

Oh and if you take your kettle apart and your house burns down it is not my fault. There, now I feel better.

Posted on Apr 12, 2009

Mr_Wizardtex
  • 205 Answers

SOURCE: The kettle does not boil water

It appears from the discription the burner is open. Goodluck For service in North America or Worldwide for your Russell Hobbs product, please carefully package and ship your item to the following address: Russell Hobbs USA
90 Brookridge Lane
Guilford, CT 06437 » You will need to include $10.00 to cover the evaluation fee. » You will need to include your return shipping address and a daytime phone number where we can reach you with your repair estimate. » Allow approximately one week for your appliance to reach us and to be evaluated. » If you choose to have your repair completed, you can pay by either check or credit card. » Keep in mind that repairs paid by check may take up to 2 weeks to process. » Credit card repairs are generally completed and shipped the same day. » If repaired, your evaluation fee will be applied to the return shipping charges. Replacement parts are also available, but please be advised that there is no warranty on any parts not installed by authorized service. As always, if you have any questions, please feel free to contact us via e-mail to our service department or by calling 1-888-HOBBS-20 during our regular operating hours.

Posted on Jun 29, 2009

richroth
  • 9472 Answers

SOURCE: I have a Russel Hobbs

You will need to replace the heating element on the kettle. Here is a link to order the part.

Posted on Sep 20, 2011

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Hi Naomi,
please check the manual.and see if it is has a small hole or opening in kettle to go to outside of steam.
your one must be blocked .
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I want to buy a replacement KETTLE only, for my black, RH Quick 2 Boil Kettle, any suggestions. Nick


I would contact Russel Hobbs and see if they actually sell them separately. When you are online to them there should be available, a list of retailers that stock the item you want http://www.amazon.co.uk/Russell-Hobbs-15198-Quick-2-Boil-Kettle/dp/B003DNSQPC

I see what you mean, it is part of a set. I bought one, in dark grey, and I am sure they sold one in black, from Wilkinsons. It was Quick Boil Kettle only, on a standard connector stand. TJ Hughes also stock them!

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When filled with water & put on to boil it start's boiling as normal then after 10 or 20 secs.the lights inside flicker off and the kettle ceases to boil then the lights flicker back on and boiling...


I think you would only solve this problem by cleaning the thermostat contacts, or replacing the thermostat which wouldn't be worthwhile as it's likely to be cheaper to buy a new kettle.
Besides this , just getting into the kettle needs special 3 tongue screwdriver and then a certain technique to open it up without damaging the plastic parts. Im'e afraid its a throw-away world now and its not good .

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