Question about Canon Office Equipment & Supplies
Posted by Anonymous on
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Posted on Jan 02, 2017
Note that clearing the error may not necessarily fix the fault.
Press the * with a circle around it then press 2 and 8 at the same time.
Then press * again.
Press copier touch button / function / clear / error /ok button then switch off.
Switch the machine back on.
The error code indicates that the machine doesn't sense the temperature of the fuser getting hotter. Usually this calls for the fixing film unit to be replaced because the thermistor has gone bad.
Posted on Oct 13, 2009
SOURCE: CANON IR C6800
Hello Jc.Let me start by saying that despite the fact that you have properly been specific with the error code you have submitted, Canon is "fairly" specific in regards to the amount on detail in provides. I say fairly in really loose terms. The error 602 means that for any number of reasons when the copier went to boot" (begin to start up and read its directions as to what it is, who it is, and what it is capable of, it failed to get the instruction set (or failed to recognize the instructions) and therefore said "what"?!) as the copier sought to retrieve this info from the hard drive.That can mean that the partition of the hard drive that is was looking at contained corrupt information, or there was a communication interruption, or that the hard drive is going or gone bad. I know this sounds like a bunch of technical goblidy gook but you don't want to know what the 0101 means after the 602. It may not be too bad but brace yourself for the worst. That is that the hard drive may have went wheels up, or at a minimum all stored custom information is gone. The latter may be the best you can hope for. I am afraid that a "hail Mary" might be to power the copier of by way of the rear switch (or unplug if you are not familliar) and wait a few minutes.Restart and hope for he best. Otherwise you WILL need a technician to replace the hard drive and then they will have to reload the system software. I was reluctant to respond to your request for help as I cannot "fixya" and I will get a bad grade from the guys that run this site since I left ya hangin. But I could not resist trying to help you and to at least make sure you did not get raped by some "hungry for money" company. Please at least give a decent rating and I will keep my fingers crossed for you..................SPINAL
Posted on Jan 25, 2008
Try to enter service mode, and from function clear the error.
Switch off and on. If the problem persists you have a problem with your fixing unit...
Posted on Sep 03, 2009
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