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Lexmark 9500 accepts and prints incoming wont send faxes...help

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1 Answer

  • Official Brand Answer
  • 3,344 Answers

Check if you're using the correct dialing rules (if you need to dial 1 before the number). Also, try to decrease the transmission speed. To do that, on the control panel of your printer, press the down arrow until you reach Fax > Fax Setup > Dialing and Sending > Max Send Speed > set it to 19600.

Posted on Nov 02, 2012

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6ya6ya
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Posted on Jan 02, 2017

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Benimur
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SOURCE: lexmark 9500 fax trouble

Hi,

Pls try:

  • un-install the 9500;
  • reboot your PC with the Lexmark's USB connection;
  • preferably clean your registry;
  • reboot again;
  • temporarily disable your antivirus and firewall;
  • use the CD installer that came with the Lexmark 9500 and do a clean fresh install. Do not plug in the printer/fax until instructed to do so. Pls follow on screen instructions.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Aug 14, 2008

  • 1 Answer

SOURCE: Cannot Send or Receive Faxes

brother mfc 240c cannot receive fax. it can send fax only.

Posted on Sep 01, 2008

  • 1 Answer

SOURCE: Lexmark X342n MFC cannot print faxes

Contact Lexmark and get updated firmware - had this problem on an X342n unit yesterday and applying an update (now shows firmware LC.MD.P114 ), faxes started receiving properly.

Posted on Jan 09, 2009

  • 9 Answers

SOURCE: lexmark x5470 wont print fax in memory

Try this from Lexmark support site, it should fix the issue.

http://support.lexmark.com:80/perl/support/support.cgi?relevance=1&ccs=229:1:0:549:0:0&mode=DOCS&doctype=KB&term=fax&docid=ENUS26838

Posted on Feb 12, 2009

  • 199 Answers

SOURCE: Fax not receiving

if there are "empty toner"
the printer not print received fax until cartridge replacement.

Posted on May 22, 2009

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1 Answer

I have lexmark x7170 all in one printer and i can't receive faxes it says memory full but when i try clearing it it says no pending faxes so i cam't. What can i do?


This temporary storage of fax may happen when one of your cartridge is detected low ink level. Try to replace your low ink cartridge. Sadly, if you have navigated away from the fax menu after inserting a new cartridge or clearing the message, you may lose the fax. You can try to have the sender resend the message. When this problem happens again, just replace your cartridge without turning off your printer. Once inserted, accept the incoming fax message to print it.

Feb 16, 2011 | Lexmark X7170 All-In-One InkJet Printer

2 Answers

Incoming faxes are not received


1. Make sure you have paper in the feeder tray.2. Make sure that Fax Forwarding is not selected: Use the up/down arrow buttons to scroll through the menuoptions until you see the option required, and press the "check mark" button to select:
Select "Fax" on the device main menu. Select "Fax Setup" from the Fax submenu, Select "Ringing and Answering" from the Fax Setup submenu Now find the "Fax Forward" option. Once you see this option, press the left or right arrow buttons until you see "Off". Now press the "Enter" button to save.
Let me know if this doesn't solve your problem, and include further detail to the problem if available.

Jan 21, 2008 | Lexmark X9350 All-In-One InkJet Printer

1 Answer

Need help on lexmark x 4270


To whiom it may concern my printer wont allow me to fax or copy do to it saying paper jam,so I cleared the jam and made sure that nothing is in it but it keep saying paper jam and will not allow me to fax or copy. Can you kindly help me with this problem please.

Oct 28, 2008 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

I have a lexmark x4270. Having problem sending fax. Sending local number, it's OK, but sending a different area code, it uses the local area code then the first 7 number of that number. Because someone...


Hi zoaj,

More then likely you have the fax set up to USE A DIALING PREFIX.

Therefore it is automatically doing this, regardless of what you input.

Follow the proceedure below ( which comes directly from the users manual for your printer type ) to change this. Delete the " USE A DIALING PREFIX " information.

once that is done, it will no longer automatically add the prefix for you. :)

I have BOLDED the relevant information below that pertains to this.

Please take a moment to evaluate my solution. Your appropriate rating of my solution would be greatly appreciated.

Thank you,

Using the Fax Setup Utility Use this utility to adjust the fax send and receive settings. When you save these settings, they apply to every fax you send or receive. You can also use this utility to create and edit your speed dial list.
  • Click Start onestep.gif Programs onestep.gif Lexmark 4200 Series onestep.gif Fax Setup Utility.
  • From Lexmark All-In-One Center All-In-One Main Page, click Fax Setup Utility.
  • faxsetu.jpg
The following table describes the Fax Setup Utility tabs:
On this tab:
You can:
Send
  • Enter your name and fax number.
  • Select a maximum send speed and a print quality for outgoing faxes.
  • Choose whether to scan the entire document before dialing the number.
  • Choose whether to use error correction.
  • Select when to print a fax usage report.
  • Select when to print a fax activity report.
Receive
  • Choose whether you want to print a footer (date, time, and page number) on each page.
  • Automatically reduce an incoming fax to fit to the paper size loaded or print it on two sheets of paper.
  • Select whether you want to forward a fax or print it, and then forward it.
Connection/Dialing
  • Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try.
  • Select the phone line format you want to use (Pulse, Touch-tone, Behind a PBX).
  • Enter a dialing prefix.
  • Choose how (manually, if fax tones are detected, or after a certain amount of rings) you want to answer incoming calls.
  • Select a distinctive ring.
Speed Dial
Add to, create, or edit the speed dial list.
Group Speed Dial
Create a group number and name, and then add phone numbers to the group.

Oct 11, 2008 | Lexmark Office Equipment & Supplies

1 Answer

Lexmark 9500 fax trouble


Hi,

Pls try:
  • un-install the 9500;
  • reboot your PC with the Lexmark's USB connection;
  • preferably clean your registry;
  • reboot again;
  • temporarily disable your antivirus and firewall;
  • use the CD installer that came with the Lexmark 9500 and do a clean fresh install. Do not plug in the printer/fax until instructed to do so. Pls follow on screen instructions.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Aug 13, 2008 | Office Equipment & Supplies

1 Answer

Lexmark 5400 incoming fax job wont print


from the Lexmark website:

This issue occurs when the user sends a fax using the flatbed scanner. After the first page is scanned, a message is displayed asking if another page needs to be scanned. The user options are YES or NO.
  • If the user chooses YES or NO and the fax starts to dial, they can safely press CANCEL without inducing the problem.
  • If the user presses the CANCEL button instead of answering the question, all future received faxes will go to memory instead of printing out. NOTE: There is no direct means of recovering a lost fax, but unplugging the machine and reseating the power supply will restore normal operation. An error report will be printed and provide information about the lost fax, which may allow the user to contact the sender and request that the fax be sent again.

Jan 28, 2008 | HP PSC 2210 All-In-One InkJet Printer

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