Question about Canon Office Equipment & Supplies
Open the document cover of the scanner decision, you should be able to slide the release lock switch towards the hinge side of the document cover. There is a padlock symbol on each side of the switch; the side closer to the hinge is an unlocked padlock. The other side has a locked padlock symbol. If the all-in-one was on, turn it off and wait 5 seconds before turning it back on after unlocking the unit.
If the switch is in the unlocked position and turning the printer off and then on again doesn't resolve the error, the unit needs service. Contact Canon if it is under warranty. (Otherwise, decide if the printer is worth the service call.)
I hope this helps.
Posted on Oct 31, 2012
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Posted on Jan 02, 2017
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