Question about Kodak Office Equipment & Supplies
Scanner function is not communicating with the computer and printer
Posted by Anonymous on
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Posted on Jan 02, 2017
Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.
Posted on May 21, 2008
Check the USB cable if connected properly from the backl of printer and from back of computer. check under device manager under universal serial bus controller connection problem.
Hope this helps
Posted on Nov 15, 2008
The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.
Over 21 years of PC and printer support/repair
Posted on Jun 18, 2009
I had this problem and it had to do with the scan bulb head not recognising the marker. My temporary fix until the bulb is replaced is to turn the printer off, open the top (ADF and all) with the gray button on the right so that it's slightly raised and then switch the printer on. When it comes up, just close and print/scan/copy as usual. Apparently the spring in the arm warped the interior surface where the head moves and it can't line up when it's closed. Hope this helps.
Posted on Sep 01, 2010
Tips for a great answer:
Feb 13, 2014 | Epson Artisan 835 Wireless All-in-One...
on Mar 31, 2010 | Kyocera Mita KM-3035 All-In-One Laser...
A quick fix for most communication errors can be achieved by
resetting the printer and/or rebooting the PC. Simply disconnect the printer
from your computer (if USB connected)> reboot your pc > unplug and
re-plug the printer into the power source to reset it. When the printer turns
on, reconnect it to your computer (if USB connected). Then try to print again
once the computer fully recognizes the USB connection or when the WiFi light on
the printer turns solid green (if WiFi connected.).
If that doesn't help, try the steps below:
Jan 05, 2012 | Lexmark X4550 Multifunction Wireless Color...
Jun 17, 2009 | HP Officejet Pro L7680 All-In-One Printer
Mar 16, 2009 | Pacific Image PrimeFilm 3600u Film Scanner
Sep 21, 2008 | HP ScanJet 3500C Flatbed Scanner
May 20, 2008 | Canon PIXMA MP160 All-In-One InkJet...
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