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Hi, If you have tried plugging it in to a different power outlet or used a different power cable and the issue is still the same then it can be a major hardware issue. You can call Dell Technical Support so that they can just replace the printer if its still under warranty. Hope this helps Thanks Dennis
The easiest way to attempt to free a stuck carriage is to try to move it yourself. Open the printer's cover such that the carrier will attempt to move in a maintenance-friendly position, where you'd easily be able to get at the print cartridges. After opening the cover, unplug the printer's power. Now look for the little belt with gear teeth on it that moves the carrier back and forth. Give it a gentle tug and see if you can get the carrier to move. Even if the carrier doesn't move, or it moves into a strange position, plug the printer back in to power (after removing your hands and everything else from inside of course) and close the cover. Turn it on if necessary, and it might just take care of itself. Do note that you may get some ink on your hands when you reach inside the printer, and that you're working at your own risk.
you need to reinstall the printer driver follow this steps. Don’t connect the printer usb cable first 1st you install the driver disc which is come along with the printer and when the software prompt you to connect the cable then plug the usb cable and follow the instruction.