Question about Apple iMac Computers & Internet

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Why can't I open email on my iMac but can open it with my Windows laptop?

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  • Michael Kuehl Nov 01, 2012

    I posted the question, but not all the details were recorded in the original message. I get the error message "There was a problem accessing the resource, please make sure you are logged in to the portal." I have done the usual reset, and I am able to open email from my Windows laptop.

  • Mark Peck Nov 02, 2012

    Are you using Mac Mail or using a web page for your email? I would try a different browser, or clear the cache and history settings in this browser.

  • jabberwoky Mar 04, 2015

    Are you able to surf normally with the mac? what defaults do you have set to handle email?

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  • Apple Master
  • 1,150 Answers

Hi Michael
Email on your iMac is accessed through Apple Mail application.
OR... Using a Browser to access the Email Server.
Try Opening
MAIL / Preferences / Accounts / Account Information.

There may be incorrect info in here.
Best to write the settings down on paper OR
CMD SHIFT 4 This takes a snapshot of a "cursor selected area" and saves it to the desktop. (Cmd Sh 3 does whole screen)
Check both Incoming & Outgoing Settings
If necessary (e.g. corrupt settings) you can Delete the email account & start clean
Add a New Account. A new Account will pre test the connection and put tick marks ? to indicate a good connection.
You can get the correct settings from your Win Laptop
Good Luck

Posted on Mar 06, 2015

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Posted on Jan 02, 2017

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