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Printer going offline

Moved printer to new location, re patched in Comms Room to the correct port, lights all flashing, printer says it is ready to print but it is still offline

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  • 241 Answers

I have written a series of troubleshooting guides for this very problem. The advice will vary depending upon your operating system but links to Windows XP, Vista and Windows 7 guides can be found here.

Hope this helps.

Posted on Oct 30, 2012

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Posted on Jan 02, 2017

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SOURCE: offline problem...won't print

Unplug it and then re plug it in; I suggest USB connection over anything else; don't worry about self install if you already have done so in the past. In the print > hit properties on the icon for bubblejet > go to the ports tab > scroll all thw way to the bottom and click the "USB" checkbox. and you should be good.

Posted on Aug 30, 2007

  • 68 Answers

SOURCE: printer shows offline

your next plan of action should be to let the printer reset its self. Unplug the printer for a few minutes then plug it back in. Turn printer on and try to print something. If this does not work then what i would do is use add remove programs and remove the software and drivers for the printer and re install them again. Read and use the manufactures recomended way of installing your new printer. Start off with printer unplugged and usb unplugged then begin as if you bought it brand new. I cant stress enough how important following the manufactures instructions are.

Posted on Sep 19, 2007

Ajkill
  • 2035 Answers

SOURCE: Printer stays offline on Vista

To help you resolve this problem, try the suggestions below.

The Basics:

1. Check your cables and their connections. Reconnect the parallel or USB cable to the computer and to the printer. Make sure there is a direct connection, with no scanners, switchboxes, or hubs inline. Other devices can sometimes cause communication problems between the computer and printer. For more information on this issue, see 'Scanners and Other Devices' below.
2. Remove the power supply cord and reattach it to the printer. The printer should make a noise soon after the power cord is reattached. Note: This is a general diagnostic that seems to fix minor communication issues.
3. If you are using a parallel port, verify that your computer is set up for bi-directional communications. If bi-directional communication is not enabled on your computer, the parallel port mode setting in the computer CMOS setup will need to be set to either bi-directional or ECP. Do the following:
1. Right click on My Computer and select Properties.
2. Click Device Manager. You should see a section called Ports (COM & LPT). There should be a (+) sign to the left of that section.
3. Click on it, and look for ECP Printer Port (LPT1). You may need to contact your PC manufacturer if any of the following are true at this point:
* It does NOT say ECP in the description.
* There is no listing for Printer Port or any variation of'LPT.
* There are question marks or exclamation points next to the LPT1 port listing.
Let your PC manufacturer know what you are trying to accomplish and what you have done up to this point.
4. Go to Start, Settings, Printers. Right click on the Lexmark object and select Properties.
5. Click the Details tab.
6. Under Print to the following port, it should say LPT1 for parallel cables and USB Lexmark or USB00x (<x> = 1-9) for USB cables. You can change these values by clicking on the arrow and selecting a new value from the list. Click Apply, and OK.
If you are using a USB cable and the USB value is not in the list, try uninstalling and reinstalling the driver as detailed in your manual.
If you are using a parallel cable and do not see LPT1, you will need to ask your PC manufacturer to walk you through the process of turning your parallel port on. You will also need to make sure the Lexmark printer is set as default. If not, right click on it and select the default option.
7. If the printer does not work when connected directly to the computer's port and you have complied with the steps above, there may be a hardware problem. In this case you should perform a self-test on the printer. (Click Start a New Search above this solution and enter self test in the search field.)

Scanners and Other Devices
Scanners or other sharing devices could cause communication problems.

* If you are using a parallel connection, please verify that your cables, scanner, or other sharing devices are IEEE-1284 compliant .
If you are using an USB connection, they need to be at least USB 1.0 compliant.
* If the printer prints normally without the scanner/sharing device and its cables, there might be a problem with the scanner/sharing device. Please contact the manufacturer for information on how to fix such issues.

Note: Although connecting devices through a scanner (or other sharing device) may work, we do not recommend or support the use of such devices as they can interfere with the signal strength that is sent to the printer. Please contact the manufacturer of the scanner/sharing device regarding communication issues for that specific device.

USB Issues:

1. Right click on My Computer and select Properties.
2. Click Device Manager. Click on the plus (+) sign next to Universal Serial Bus Controllers. The host controller listed here is the software that runs your USB ports. It is linked to a chipset on the motherboard that requires frequent updates to satisfy the needs of newer products such as your printer.
3. Look at the name of the host controller. Some of the more common names are Ali, Intel, AMD, Via, and SIS. You will need to contact your PC manufacturer to get help updating these specific controllers to the newest driver set.
If YOU are the PC manufacturer, check the manual for your motherboard to find out who makes the chipset for the motherboard. Again, Ali, Intel, AMD, Via, and SIS are some of the more common manufacturers of chipsets.
4. Look for either Lexmark USB Printer or Other Devices in the Device Manager.
5. If you see anything with Lexmark..., click on the plus (+) sign to its left and look for Inkjet Color Printer below it.
6. If it is present, double-click on it. Tje next screen should report that the device is working properly.
7. If you see any question or exclamation marks listed in the Device Manager (small yellow icons next to the listings), double-click on those items to obtain information on what's wrong with the items. This information is useful for troubleshooting the system.
8. If not or there is nothing present, you will need to uninstall and reinstall the printer driver software, or download a newer version from our web site. Click here and follow the link to our Drivers & Downloads center.

It is also recommended that you connect your printer to a USB port that is hardwired or "part" of the motherboard. USB ports that are located in the front of the PC and those that are located in the expansion card slots may cause communication issues if used for printing. You should always try to use the USB slot that is located near your peripheral slots, i.e., your mouse, keyboard, parallel and serial ports.

Multiple PCs:
The printer cannot be connected to multiple PCs at the same time. This includes, but is not limited to, using both the USB and parallel ports of the printer and the use of switchboxes. The system board on the printer will get confused at multiple requests for status, even if one computer is off and the other is on.

Docking Stations:
If you are using a docking station, try using the printer with a different, standard computer with parallel equipment as a test. You may want to contact the manufacturer of your other device for information on the correct functioning of a pass-through device. If the printer does not function correctly when directly hooked to a computer, the hardware may be at fault and the printer will need to be run through the self-test.

Converters/Adapters:
Lexmark printers do not support USB/parallel adapters and will probably not work. Nor will any USB/Parallel constructed cables. Our printers require either an IEEE 1284 bi-directional parallel cable, or a USB v.1.0 or 2.0 A/B style cable. Some printers can only use the parallel cable, some can use only the USB, and some can use either one. However, Lexmark cannot support printers hooked up to computers with a cable that attempts to cross between parallel and USB platforms, as this will cause communication issues.

Software Interference:
A piece of software may be interfering with the printer's communication ability, or your computer may be experiencing a system resource problem. We can try to alleviate these issues by putting your computer into Selective Startup mode. This will prevent any software applications other than Windows from loading when the system starts. To do this:

1. Click Start, Run.
2. Type MSCONFIG on the Open line, then click OK.
3. When the System Configuration Utility opens, place the marker dot beside Selective Startup. Below that, deselect Load Startup Group Items. Then click Apply and OK. You will be prompted to restart the system.
4. When your system restarts, only the Windows operating system should be running. You should not see any icons in the lower right-hand corner of the screen, beside the clock.
5. Try your action again. If it works, the source of the problem was one (or more) of the applications that were loaded into memory.
6. You can return your system to its original configuration by clicking Start, Run, typing MSCONFIG and clicking OK. This time, select Normal Startup, click Apply and OK, and restart the computer.

Posted on Mar 15, 2008

  • 1 Answer

SOURCE: Canon i860 "printer offline" but light is blinking

Move mouse pointer on to your printer icon in the Printer folder. Does a right click and click on the sixth line of the menu (“Use printer on line”). Then it will change as “Use printer offline”. Make sure the printer is set as default printer.

Posted on Mar 21, 2008

  • 1 Answer

SOURCE: Photosmart 2575 printer is offline - won't print

I have the same problem and i have no idea how to fix it please help!!!!!

Posted on Oct 12, 2008

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2 Answers

HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.


If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor
    •Open the HP Scan Doctor tool by double tapping the symbol.
    •Start- - >Select your printer- - > Fix Printing
    •Then the list of issues displayed on the screen as result.
    •If the tool shows the white checkmarks at that point there is no issue.
    •If the tool shows the white wrench then the issues are found and repaired
    •If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
    •If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues.
    Step 2:
      Set Your Printer as Default Printer
      •Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline

printer offline-5vig2z1inj4jln452vxo5zul-5-0.png
    •If you can capable print implies your printer is online.
    Officejet 4650 keeps going offline then proceeds with following step Step 3:
    Check Whether You Connect With Correct Port
      •Go to printer- - > Printer Properties - >Port
      •For USB association utilize USB or DOT4
      •For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
      •Update the printer firmware which may resolve your issues

      Step 5:
      •Manually connect the wired or wireless connection
      Step 6:
        •For network connection just you have to add the second printer to your Windows.
        •Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
        •Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987

Jan 08, 2016 | Office Equipment & Supplies

1 Answer

Trying to make a HP Deskjet 830 work on a brand new Win7 PC. I have an adapter (USB &gt; parallel), but it's not printing. I still need to verify that it's trying to use a USB port and NOT LPT1...


Hi and welcome rgmwilliams !
I think you are not using the appropriate driver for Windows 7 . If not , please read further on anyway , it might help .
Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=61011& and download the correct driver .
Delete the existing driver via the Device Manager and delete the sofware via Control Panel \ programs .
Disconnect your printer . Reboot . Install the downloaded software/driver . Connect the printer and wait for confirmation of successfull installation .
Your printer should now operate correctly .
Best regards ,
Fanaudi

Feb 16, 2011 | HP DeskJet 830c InkJet Printer

3 Answers

My Dell 1700n Printer keeps showing up as offline. I have a Dell Optiplex GX520 PC. My printer has been working fine, I moved the printer to a new PC temporarily and then moved it back to my PC and now...


hi

i suggest you reinstall the drivers on the computer(s) which will use the Dell 1700n printer.


let me know if this helps

if you need the drivers go to this link all you have to do is select the operating system (go to My Computer, right click and properties, will give you the OS)

http://support.dell.com/support/downloads/driverslist.aspx?c=ca&cs=cadhs1&l=en&s=dhs&ServiceTag=&SystemID=PRN_LSR_1700N&os=WW1&osl=en&catid=&impid=

Nov 03, 2010 | Dell 1700n Laser Printer

1 Answer

Printer showing Offline status


hi

  • Open the Start menu and click on the "Printers and Faxes" icon. This will open a window with a list of the printers currently set up on your computer.
  • Step 2 Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open.
  • Step 3 Go to Printer in the menu bar of the pop-up window and uncheck "Use Printer Offline." This action will change the printer from offline to online.
  • Jul 05, 2010 | HP DeskJet F380 All-In-One Printer

    1 Answer

    Yellow arrow light keeps flashing, and the printer


    That is a caution arrow, make sure you have paper loaded and that there is no paper jam.

    Oct 30, 2017 | HP Deskjet D4160 InkJet Photo Printer

    1 Answer

    We print to the printer through a windows driver but have to push go each time to print the page.


    not required to press the go button . if the printer is in of line at that time you give print means you have to press the go button... to know the printer status.... if the ready light is on .. printer is online ... ready light off the printer is offline....... use correct printer driver for avoid junk print.....

    Oct 15, 2009 | Kyocera Mita FS-1920 Laser Printer

    1 Answer

    HP Laserjet 5000 moved and now says offline


    Please verify the workstation (or server) is not set to "use printer offline", I also suggest trying to ping the ip address of the printer or trying to access the webinterface of the printer by going to printers ip address in a web browser.

    Please let me know if this fixes your problem or if I can be of further assistance. Thank you.

    Sep 18, 2009 | HP LaserJet 5000n Printer

    9 Answers

    Printer not working Error offline


    I recently resolved the same problem by going into the Printer and Faxes under Control Panel. Look for the printer icon that shows in offline status. Right click 'Properties' and go to the Ports tab folder. Select the Port IP address in question and click on 'Configure Port' button. Click on the check box next to SNMP [SNMP status enabled] to remove the check mark and to disable the option. Click OK on the Configure Port window. Click Close on the properties window. Hope this helps.

    Apr 17, 2008 | Office Equipment & Supplies

    1 Answer

    Problem with hp officejet4315v all in one


    Hi there check that the data cable hasn't fallen out if not change data cable. If still not working check that you are using the correct port within the driver .
    • Goto Printers and faxes
    • Make sure that the printer states Ready not offline
    • If states offline Right Hand click and select use printer Online
    • If not above right click and select properties
    • Once in properties select Ports from the Tab at the top of the window
    • Make sure that you are using the correct Port i.e. LPT1 or USB that the printer is connected to.
    • If you aren't change the port by clicking the appropriate one or add new port.
    • If you are on the right port try reinstalling the print drivers
    I hope this helps you
    Thanks J

    Jan 13, 2008 | HP OfficeJet 4315 All-In-One InkJet...

    5 Answers

    Canon i860 "printer offline" but light is blinking


    Move mouse pointer on to your printer icon in the Printer folder. Does a right click and click on the sixth line of the menu (“Use printer on line”). Then it will change as “Use printer offline”. Make sure the printer is set as default printer.

    Oct 17, 2006 | Canon i860 InkJet Photo Printer

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