A little over four years ago I purchased a Bose 3-2-1 (original model?)system from my local Sam's Club. Until recently,it has performed superbly.
About a month ago, I noticed that the unit seems to "lose power". The sound was only above a fairly loud conversation level at about 100 setting.
Last night, the sound suddenly ceased. I heard a clicking sound, but that may have been the unit shutting off.
I went to the website, downloaded my troubleshooting guide, and re connected all the wires and plugs. I then disconnected the Accoustimass power for a reset, to no avail. Nothing on the TV setting, FM or CD.
I saw no other fuses or rest buttons. Have I lost the amplifier or is this salvageable at reasonable cost (understanding that you cannot fully estimate cost without seeing the unit). Obviously I don't want to put a fortune into it. Although out of warranty , it is a Bose product, and I would suspect that catastrophic failures are rare, but maybe not.
Anyway, I would appreciate your thoughts on the possible sources of my problems along with your thoughts about potential resolutions and costs.
F. Michael Keefe
Do you have the reciept? Not sure if you've checked back with sams, but just recently I found out they back their tvs and sound systems. Take it back, they will give you a full credit for what you paid. A friend just recieved credit on a 1994 model tv he paid $2500 for with reciept. He recieved every dime! Of course it went to a new tv because his went bad. This is not getting over on sams, they will tell you the same thing, I've asked. You basically have a lifetime warrenty with certain types of electronics at sams. I suggest you take that one back, get the new 321 version they stock and you'll probably even recieve some cash back.
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1) Switch the unit off completely, using the powerswitch on the back of the bass box.
2) Switch the unit back on via de switch on the bass box.
3) The display should read BOSE 321 and than be dark.
4) Insert a CD and switch the unit on with the remote by selecting the CD/DVD mode.
5) When the sound is now OK, it means that you need to contact Bose to ask them for the latest software update for your unit. After updating your system. The problem will not reoccur.
6) in case the problem continues and at start-up using a CD, no improvement of sound is heard, the system should go into repair. Contact Bose in your country and ask for return instructions.
Here are 3 things to try and an if all else fails at the end.
1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.
2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.
3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.
If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.
Unfortunatley no, its not software that reads dual layer discs, its hardware. I sold Bose for 2 years and do not know of any Bose items that will read dual-alyer discs. Dr. Bose has a hard time keeping up with technology sometimes. Other than that, the 321 is a great system!
Hi, sounds like the centre front speaker is disconnected. Check the wiring on that, if all is good there then a fault most likely with the amp. To make sure try connecting a different speaker to the centre channel just for test purpose to eliminate a speaker/cable fault. Best of luck
Very simple. Red and White RCAs into any available input on the back of the 321. If the PS3 A/V cable can't separate the audio from the video (yellow RCA) by length of cable then get an RCA extension.
You can also connect this digitally with an optical cable (better sound) but you need to assign the optical cable to an input from your system menu. Your system menu can only be displayed on the TV from the video out of the 321. Go to "media center" and then down to "optical source"
Hey GEEK1, If you are having difficulty with your Bose 321 home theater system, there are a couple of options you can pursue at any given time. For a good majority of electronics, you may always contact the manufacturer directly for technical support and repairs. Most products will typically carry a one-year manufacturer's warranty, though some products have been known to carry up to three or five years of coverage. You can reach Bose by either visit their website at www.Bose.com, or by calling their toll-free hotline at 1-(800)-367-4008. Alternatively, you may always bring products that are in need of repairs to a Geek Squad ® agent at your local Best Buy™ store location. Best Buy™ technicians are able to perform repairs on most products we sell, and even on products sold through other retailers. Hope this helps you out. Sincerely, Aaron Go Ahead. Use Us.
I love my Bose 321 DVD system, but a few days ago, it started acting weird. I put in a DVD, and it reads - "No Disc".....and I'm not sure why. I cleaned the disc, and I also played a DVD/CD Maintenance kit - I'm not sure what is wrong. It seems like I have a problem within the system - what can I do?