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Same thing happened a few weeks ago. My wife said " its not cooling". I read the manual and it says., Clean filters ...we did and hello. works fine. She was so frustrated she was going to take it back. These filters accummulate dust fast. So check there first. Hope this helps.
I would lkike to know where to get replacement filters or an extension exhaust duct.
Needed the manual to clarify a P1 error message. Figured how to fix the error P1 on my own. there are two drains on the unit, one is always open as an overflow drip, the other at bottom of unit has a plug. I opened the plug at the bottom of the unit, drained the water, and the P1 error code cleared.
I just purchased a 11,000 BTU Everstar from Home Depot. Not sure if it's the same model that you have. Maybe check there? I bet an employee would be willing to open one of the boxes to answer your question. Just tell them you bought it there. :) Or call Everstar, of course. Good luck!