Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Broken scanner glass on HP All-in-one 7310 Printer

Does HP have a replacement part or do I just take measurements and see a glass doctor?

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See the doctor, not available.

Posted on Jan 03, 2009

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When scanning or copying from either the ADF or the flatbed, my 7310 puts a black line all the way down the right side of the page exactly 1 1/2 inches from the right edge. I have cleaned the glass (and...


You can check the white guide bar that sits above the glass, any marks on there will leave a streak because it is the white reference for the scanner. after that you will probably need a new scan assembly because sometimes single elements will burn out.

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Every time I turn on my officejet 7310 printer a warning comes up saying scanner failure. I cannot do anything with it. I uninstalled it & reinstalled it but with no luck getting it to work> ...


Sometimes you can clean the scanner optics and get a little more life from it, but it involves taking the glass off the top and cleaning the scan unit mirrors and lenses. When that doesn't work you need to locate a new scan assembly, last check, around $150.00

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Do these tests. Try coping form the glass and ADF tray. If it works from the glass and not the ADF tray then you have a bad scanner motor assembly.

Michael
Perfect Printer Parts

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HP Officejet 7310 - Scanner Failure - Can't Remove ADF


These printers are notorious for having bad scanners. The fix will not last long. Replace the printer.

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1 Answer

HP 7310 All-In-One giving a dark line one scans and copies


I had the same problem but figured it out. Both sections of the top of the printer open and under the left side there is a separate "scanner window" that you can't see unless you open that side. lift your regular scan tray and then pull the left side up (it opens out to the left) and then left the piece that is under it. You should be able to see the thin scanner window. You can clean it with rubbing alcohol or even windex.

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1 Answer

Broken Scanner glass on HP All-in-one Officejet 7310. Does HP carry replacement or do I see the glass doctor?


Try this site for a Glass Replacement Kit for your scanner.

http://www.everprint.com/online/SIMDetail.asp?partno=Q6500-67904

Jan 03, 2009 | Printers & Copiers

1 Answer

The glass for the scanner broke, i need another one


Eek, that's a tough call.

I think the cheapest would be to take the measurements and have a local glass company cut it to size.

I've never seen a manufacturer offer replacement glass tops for their scanners. The model isn't listed, but it's probably going to be cheaper to either buy a new one or buy a broken one off ebay and take the glass out of it to use in yours.

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try to claen the glass see is there any mark of dust or nay lines of colour just clean it and see

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1 Answer

Can not fas from officejet


Are you having a problem with the scanner portion of the machine? When you place the original to scan into the ADF or on the glass, do you get a scanner error message? These machines have a history of scanner motors going bad.

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HP Officejet 7310 All-in-One Scanner problem


If the HP service cant help, then try to get a exchange, the machine usually have a warranty.

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