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I can send faxes from my HP J3640 but I can't receive them. The instructions mention turning on "auto-answer", but there is no button or nothing in the menu for "auto-answer". How do I turn on auto-answer?

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  • zulyahya Mar 31, 2009

    There's no solution 11th in this page. I just can read until solution 5th. Can u help me?

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  • 98 Answers

I can send faxes from - s.gif s.gif

Issue The product cannot receive a fax, but it sends faxes successfully. All other functions work correctly. Usethe following solutions in the order presented to resolve the issue.When one of the solutions resolves the issue, there is no need tocontinue troubleshooting. Solution one: Run a fax diagnostic test

  1. On the product control panel, press the Setup button (c01461502.gif).
  2. Press the Right Arrow I can send faxes from - c01185072.jpgsrc="http://i.fixya.net/uploads/images/c01185072.jpg" alt="c01185072.jpg" class="h_mi" />) to select Tools.
  3. I can send faxes from - c01185072.jpgight Arrow button (c01185072.jpg) to select Run Fax Test, and then press OK. The fax diagnostic test prints.
  4. Review the results of the test.
    • If the test lists faxing issues and solutions, the fax test failed. Follow the solutions on the printed report totroubleshoot the issue. This report is specific to your product andfaxing environment, so try the solutions on the report before tryingthe next solution in this document.
    • If the test does not show faxing issues and solutions, the fax test passed. Continue to the next solution.
Solution two: Test the receiving function Follow these steps to make sure the receiving function works correctly.
  1. Makesure the originator of the fax has the correct fax number for yourproduct, and then ask that person to send a test fax to your product.Watch the control panel display and listen to the sounds the productmakes.
  2. Review the results of the receiving function test:
    • If the product receives the fax correctly, you resolved the issue. You do not need to continue troubleshooting.
    • If the product does not ring or does not answer the call from the other fax machine, ask the originator of the fax to send the test fax again. If the second try fails, go to Solution eleven in this document.
    • If the message on the control panel reads ' Answering' and does not change to ' Connecting', the product is not detecting the other fax machine. Go to Solution eleven in this document.
    • If the product rings briefly, and then stops, another device answered the call. Continue to the next solution to continue troubleshooting.
Solution three: Check for conflicting telephone services Many telephone companies offer services that prevent unwanted calls. The following services might block incoming faxes:
  • Voice mail
  • Privacy block
  • Security screen
  • Anonymous call rejection
  • Privacy manager
  • Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to theproduct, contact the telephone service provider for its recommendedsolution. A distinctive ring service, if it is available from the telephone service provider, often resolves this issue. Solution four: Use an analog phone service HPdesigns Fax and All-in-One products to work with analog telephoneservices. These products might experience some difficulties whenconnected to phone lines with digital services. For best faxingresults, connect the product to an analog telephone service. To obtain digital services information or support, contact the telephone service provider or your system administrator. Solution five: Check the fax connections

Posted on Jan 03, 2009

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1 Answer

Hp officejet 6500 instructions for receiving a fax? Thanks


You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
This section contains the following topics:
• Receive a fax manually
• Set up backup fax reception
• Reprint received faxes from memory
• Poll to receive a fax
• Forward faxes to another number
• Set the paper size for received faxes
• Set automatic reduction for incoming faxes
• Block junk fax numbers
• Receive faxes to your computer (Fax to PC and Fax to Mac)
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the device (on the 2-EXT port)
• On the same phone line, but not directly connected to the device
NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes.
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
NOTE: The automatic document feeder must be empty to receive a fax. If there
are documents in the document feeder, then receiving the fax will be
unsuccessful.
3. Do one of the following to answer a fax manually:
• Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers.
• Turn off the Auto Answer setting so that the device does not automatically
answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press START FAX Black or START FAX Color on the device control panel.
b. When prompted, select Fax Receive.
NOTE: Depending on your country/region, the device might receive the fax
automatically when you hear fax tones from the sending fax machine.
6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Jan 30, 2011 | HP 1250 Plain Paper Thermal Inkjet Fax

1 Answer

How do I set up the fax feature?


Introduction The HP All-in-One can receive faxes automatically or manually depending on the Auto Answer setting. If the Auto Answer option is set to On (the default setting), the HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Refer to the given instructions to receive faxes automatically or manually. Receiving faxes The HP All-in-One can receive faxes automatically or manually. Receiving a fax automatically To receive faxes automatically, set the Auto Answer option to On (the default setting). The HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Receiving a fax manually If the HP All-in-One has been set up to receive faxes manually (the Auto Answer option is set to Off ), or you answer the phone and hear fax tones, use these instructions to receive faxes.
  1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray.
  2. Remove any originals from the document feeder tray.
  3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All-in-One answers. Or, turn off the Auto Answer setting so that the HP All-in-One does not automatically answer incoming calls.
  4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
  5. When you hear fax tones from a sending fax machine, do the following:
    1. Press Start Fax Black or Start Fax Color on the control panel of the HP All-in- One.
    2. When prompted, press the down arrow to highlight Receive Fax Manually , and then press OK .
  6. Press Start Fax Black again.
  7. After the HP All-in-One begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.


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Dec 11, 2010 | HP Photosmart C7280 Laser Printer

2 Answers

How do I set the date and time and my hp passed all the fax tests but I do not receive faxes.


Hi,

Follow the instructions below to set date and time on printer

Setting the date and time on an HP All-in-One Follow these steps to set the date and time from the control panel.
  1. Press Setup .
  2. Use the right arrow button (c00377082.gif ) to highlight Tools , and then press the OK button.
  3. Select Date and Time from the Tools menu and then press the OK button.
  4. Enter the month, day, and year by pressing the appropriate numbers on the keypad. After the date is entered, the Enter Time screen displays.
  5. Enter the hours and minutes by pressing the appropriate numbers on the keypad. After the time is entered, the Tools menu displays.
  6. Press the Back button to return to the main menu.
Follow the steps to solve "Unable to Recieve Fax" Issue
Basic requirement are..
1. Rings to answer should be 2 rings greater than your Answering machine rings or Voice mail ( set it to 6 instead )
2. Auto Answer should be on
3. Turn off ECM ( Error Correction Mode )

Use these steps to change the Rings to Answer setting.
  1. On the product control panel, press the setup button (c01661990.gif ).
  2. Use the right arrow key (c01661991.jpg ) to select Basic Fax Setup and then press the OK button (c01335940.jpg ).
  3. Use the right arrow key (c01661991.jpg ) to select Rings to Answer and then press the OK button (c01335940.jpg ).
  4. Use the right arrow key (c01661991.jpg ) to select the desired number of rings and then press the OK button (c01335940.jpg ).
Make sure that the Auto Answer feature is turned on When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls. To turn on the Auto Answer feature, follow these steps.
  1. Press Auto Answer on the product control panel. When the Auto Answer button is lit, the feature is turned on.
  2. Try to receive a fax.
Make sure that ECM is Turned Off ( Error Correction Mode )
  1. On the product control panel, press the setup button (c01661990.gif ).
  2. Use the right arrow key (c01661991.jpg ) to select Advanced Fax Setup , and then press the OK button (c01335940.jpg ).
  3. Use the right arrow key (c01661991.jpg ) to select ECM , and then press the OK button (c01335940.jpg ).
  4. Use the right arrow key (c01661991.jpg ) to select Off , and then press the OK button (c01335940.jpg ).
Try to Receive Fax Now.

These steps should resolve the issue and you should be able to receive fax

Thank you for contacting FixYa Team


* Please rate this solution with Thumbs up and comment to help us improve providing support

Nov 13, 2010 | HEWLETT-PACKARD HP 6500 All In One Printer...

1 Answer

Will not send or recive fax


To test the fax setup from the product control panel, follow these steps.
  1. Press the power button (c01658021.gif ) to turn off the HP fax product.
  2. Wait 20 seconds and then press the power button (c01658021.gif ) to turn on the HP fax product.
  3. Connect one end of a two-wire telephone cord to the telephone jack and connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product. Figure 1: Two-wire telephone cord c01501963.gif Figure 2: Connect the telephone cord to the 1-Line port c01664685.gif 1 - Telephone jack 2 - Two-wire telephone cord to 1-Line
  4. Make sure that there is plain white paper in the input tray.
  5. Press the Setup button (c01371950.gif ) on the product control panel.
  6. Press the down arrow (c01664686.gif ) to select Tools , and then press OK .
  7. On the Tools menu, press the down arrow (c01664686.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
  8. Review the report.
    • If the test lists faxing issues and solutions, the fax test failed. Follow the steps on the printout to troubleshoot the issue. This report is specific to your product and faxing environment, so use the solutions on the report to resolve the listed faxing issues. Repeat the fax test after fixing the listed faxing issues to make sure the test passes. If the HP fax product still cannot receive a fax, go to "Solution two: Make sure that the Auto Answer feature is turned on."
    • If the test does not show faxing issues and solutions, the fax test passed. Continue to the next solution.

NOTE: Click here (c00261105) (in English) for more information on interpreting the fax diagnostic test page. Solution two: Make sure that the Auto Answer feature is turned on The Auto Answer feature must be turned on for the HP fax product to receive faxes automatically. Turn on Auto Answer using these steps.
  1. Press the Setup button (c01371950.gif ) on the product control panel.
  2. Press the down arrow (c01664686.gif ) to select Basic Fax Setup , and then press OK .
  3. On the Basic Fax Setup menu, press the down arrow (c01664686.gif ) to select Auto Answer , and then press OK .
  4. Press the down arrow (c01664686.gif ) to select ON , and then press OK .
  5. Try to receive a fax.

Nov 02, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Will not receive incoming fax. Everything tests OK


First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

Press Setup button
Scroll till you find Fax Settings - Press OK
Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
Check for ECM - Error Correction Mode - Press OK
Turn it OFF - Press OK
Check for Auto Answer option - Turn it ON too.

Try to receive Fax.. it should come thru.

Jul 01, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Can not recieve fax. currently just hooked to phone line


Receive a fax
Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
need to receive faxes manually. If the Auto Answer option is set to On (the default
setting), your HP All-in-One will automatically answer incoming calls and receive faxes
after the number of rings specified by the Rings to Answer setting. (The default
Rings to Answer setting is five rings.)
Receive a fax manually
If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
set to Off) or you answer the phone and hear fax tones,
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input
tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
Start on their fax machine.
4. When you hear fax tones from a sending fax machine, do the following:
a. Press Fax on the control panel of your HP All-in-One.
b. When prompted, press 2 to select Receive fax.
c. After the HP All-in-One begins to receive the fax, you can hang up the phone.

Jan 14, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Fax machine


You need to set the machine up to AutoAnswer as follows per HP:

Receiving faxes automatically If the Auto Answer option is set to On , the unit automatically answers incoming calls and receives faxes after the number of rings specified by the Rings to Answer setting. Press Auto Answer to turn on the Auto Answer option. 1: Setting the Auto Answer option
  1. 1 - Auto Answer button
    NOTE: The Auto Answer button is lit when the Auto Answer option is turned on.
  2. Press Auto Answer again to turn off the Auto Answer option.


Dec 30, 2008 | HP Officejet 6310 All-In-One InkJet...

3 Answers

Fax Problem


turn the printer on ...
unplug the power cable without turning the printer off....
press and hold # & 3, keep them on hold ....
while holding these two buttons put the power cable back in ... and wait for a few the screen to come up ... the screen may go blank ... use the power button to turn the printer on ... try to receive the fax ...
if it will not work then try # & 6 .... remember take the backup of phone numbers if stored on the printer as it ll erase the memory of the printer ,,,

Apr 29, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

My fax sound but dont received any fax


hi,

check whether the auto answer is turned on...

either u have the button on the front panel of the printer itself "auto answer" or u will have it in the fax menu...

press the menu button and scroll down to fax setup or advanced fax setup, make sure the auto answer option is turned on....

thanks and regards
agnel

Mar 19, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

HP 5600 all in one


For this, you need to configure your HP All in One in "answer fax calls automatically" mode.

Follow the instructions as below :

Press Setup on the panel
Press 4 then press 2 ( This selects basic fax setup and then selects auto answer )
Press > to select ON
Press OK to accept the setting.

You may like to change number of rings before auto answering the fax. You can do this by :

Press Setup
Press 4 then press 3 ( This selects Basic Fax Setup and then selects rings to answer )
Enter appropriate nuber of rings by keypad or by < OR >
Press OK to accept the setting.

Best of Luck,
rajesh_im

Feb 13, 2008 | HP Officejet 5610 All-In-One InkJet...

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