Question about Gateway 4540GZ Notebook

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The laptop screen has a crack in it. Is that covered under the warranty?

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  • 25 Answers

Maybe, it depends on your warranty. Lets just say be very very careful in how you phrase how the screen got broken. Sometimes IF it's covered at all its subject to interpretation.

i.e. saying, my kid hit it with a hammer is probably not your best answer. See if you can find what type of service contract. If your computer's under 30 days old, consider sending it back

Posted on Jan 03, 2009

3 Suggested Answers

Kwitch
  • 33 Answers

SOURCE: Laptop hinges

As far as the warranty coverage from Best Buy goes, it's a lot better than just what the manufacturer offers when you buy the unit. When you purchase the laptop, the sales associate is taught to offer you warranties of various dollar amounts depending on model. Some of these are standard PSP warranties (called PSP, or Performance Service Plan) and cover additional causes of damage such as heat, electicity, humidity, and dust. There is also a higher level warranty which Best Buy has offered for the past 2-3 years called an ADH warranty (or Accidental Handling) and it included the coverage of the PSP, as well as damage due to liquid spills (see: minor, not immersion) as well as damage caused by impacts.

This is where the job of a Geeksquad Technician can get complicated. We have to use our better judgment, experience of prior repairs, and best observational abilities to be able to help our customers with the correct response. If we just accept a laptop regardless of condition for repairs regardless of what type of warranty coverage exists, the Service Center has the ability to perform no repairs to the unit because warranty coverage does not apply to the nature of the damage. Then they will retroactively charge the customer a deposit fee, roughly between $24.95 and $112.95 depending on the unit...And this is just to be in receipt of their old unit, un-repaired. That is a situation we attempt to avoid at all costs to avoid causing grief and misery for waiting 2 weeks and have zero repair work performed for a customer.

So, now that I have explained their policies a bit better, let me help determine how you can have your laptop fixed.

Check your receipt carefully (Best Buy can reprint you a copy if yours is lost or hard to read). Search for the letters PSP on the bill of sale, and determine if the letters ADH are immediately next to them. This would offer you the maximum level of coverage for warranty repair.

If the Geeksquad technician viewed your lapotp's hinges and felt that it was damage caused by an impact or through normal wear and tear, it would not be covered by anything less than an ADH plan. I would suggest trying one of the following solutions:

1: Returning to the technician and asking him to send it to service as-is, with the intention of receiving an estimate from the vendor and pursing repair from a licensed repair technician.

2: Calling the manufacturer up directly, identifying the product and part, and inquiring as to the cost of a replacement plastic top lcd cover (you would be surprised at how expensive the manufacturer can quote these for). Then once you have ordered it from them you can return to Geeksquad iand have them install it for you (if you have previously determined they have a technician capable of performing that service and has adequate tools). Often times they will give you a discount on installation services due to the fact that you had purchased a warranty from them originally and they were unable to assist with the repairs prior.


3: Return to best Buy and have them pro-rate refund the extension of your PSP and use that amount to pay for shipping and deposit through the manufacturer, having them assist you with continued repairs.

Hope that helped.

Posted on May 01, 2008

benwabnick
  • 2404 Answers

SOURCE: acer extensa 5420 - crack on lid near both

Anything cosmetic is never covered under warrany unless there is a recall from the company and I don't remember hearing any recalls from Acer recently.

Only thing I can suggest is to get a hold of Acer and explain the situation and see if threre was or is a recall on your model.

My best solution, go to this page:
https://secure2.tx.acer.com/FixMyAcer3/FixMyAcer.aspx

Either fill out the form or call the number and see what they can do.

Let me know what they say and If they can't help at all then there is other routes we can try to take to keep costs down.


Posted on Jun 25, 2009

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

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You will just have to search for a new screen. They are not that difficult to change out. The people that said under warranty send it back. Well unless you purchased accident insurance on it, a cracked lcd is not covered. LCD just doesn’t crack from sitting and they will not cover them in most cases. It is considered miss-use or abuse. Replace the screen. If you are past your warranty, check eBay. Sometimes you can get a used screen for cheap. If you do that try to get it in the whole lid assembly, they are easier to replace that way. Check out the website for screens: http://www.screentekinc.com/

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1 Answer

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under warranty if it is a defect from manufacture or if you bought extended warranty from retailer, some policy's cover damage. Only covered if policy is still within time of purchase.

If it is not covered it will be cheaper to replace computer than repair.

You can search here for warranty from manufacture.
http://welcome.hp.com/country/us/en/support.html



Hope your covered. Please rate if this fixed you. Good luck!

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Cracked screens are never covered by a limited warranty. A limited warranty from a manuf. covers defects in product or workmanship at the factory. Screens can run 600-1200 bucks.

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Probably not as a cracked display usually results from dropping or sitting something heavy on the unit.

If it just cracked under normal use, then this would be a defect and it should be covered under your warranty. The only sure way to know is to take it in and try your best to convince them that this is covered under your warranty.

FYI, the warranty is probably from the manufacturer, unless you got some extended warranty through Best Buy? Otherwise the stores responsibility varies from state to state.

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