Question about HP TouchSmart IQ504t PC with Intel Core 2 Duo Processor T5750 ; 4GB DDR2-667MHz sys... PC Desktop

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Random freezes I have had my HP Touchsmart IQ504 for a couple months now. And even before I added or upgraded anything it would randomly freeze up. nothing would work on it and I would have to push the power button to turn it off. Most of the time it will restart and work just fine, sometimes it freezes up again after just a few minutes. There doesn't seem to be any corellation as to what I am doing when it happens. Sometimes I have something downloading and am not even near the puter. I don't know if this is a problem with the computer or Vista, it is my first running Vista. Any thoughts or suggestions would be helpful

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  • kathyRN218 Jan 03, 2009

    how do I run msconfig?


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Make sure that your computer is malware/spyware and/or virus-free! =)

Also run ... msconfig (system configuration utility) then got to system tab > check hide all Microsoft Services > disable all

Go to Startup tab > click on disable all

Restart computer

If issue was solved, problem is software related (could be a program /virus /malware).

If the same issue occurs, run diagnostics since more likely than not , this could be a hardware issue. (You might want to send the pc to a service center)


Posted on Jan 03, 2009

  • Anna Marie Abueva Jan 03, 2009

    Run msconfig by... 1) Clicking on Start (lower left of your screen) 2) Click on Run 3) Type msconfig 4) Click OK 5) Go to Services tab 6) Check Hide all Microsoft Services 7) Click on Disable all 8) Then Click on Startup Tab 8) Click on Disable all 9) Restart Computer

    By doing so.. you had disabled most if not all the programs running on the background of your computer. This means that when you restart, the usual programs that starts up automatically will not come up anymore (Don't worry it's not lost or uninstalled) It just means to say that you just have to manually run them from the programs list whenever you need them.

    If this would still not work, we'll check your page file size which is the allocation of memory usage for all the small and bigger applications that you run on your computer.

    Thank you, =)


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