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If ur printer is an Ink Jet Printer then, the error ur printer displays is due to a hardware failure,
There might be a small sponge kinda thing, which went out of working condition. U've to change it..
I am not a tech geek so bear with me I am going to walk through it
on my computer and tell you how to in theory get where you want to
get. Hopefully it works, let me know either way. Unfortunately for
you, I locate files via the explore feature so that is the only way I
can find it again. Hopefully this works for you.
click on the Windows Icon in the bottom left hand corner of your computer
(same as the start button for other features with a left click)
-Click on Explore - Find and click on Program files - Find and click on HP folder or Hewlett Packard Folder
-Find and Click on Digital Imaging Folder -Double Click on BIN folder -Find the following file: hpqscnvw -Double click on that file (hpqscnvw)
Your HP scanning feature should open
am thinking I may just create a shortcut of this and launch from that
instead of HP solutions center if HP cannot fix this issue.
Hi flipflop8 intact it is the windows update which has messed up ... do one thing install the software completely and do not open HP director. then download the full feature software for a higher version photosmart printer .keep the printer connected and powered on start the installation for the higher version priner .. when it prompts for installation type chose advanced type then chose custom install. in the next window put a check in the drivers, solution center & photo and imaging device. click next ,it ll prompt u to connect the device . check the box which says connect later and complete the installation.. in this process HP director ll be over written with hp solution center open that from desktop shortcut and scan
if there is a message the one seds no connection that is because you are conected to the computer with the serial cable or usb cable but the settings on your computer is for the oposite this means you have to go to start ,printers ,where you can see the name of your printer do a right click with the mouse and click properties go to ports and look for the check mark on the port name on the left square box there is LPT, COM, USB port check on the one your printer is using and that all your computer will be have comunication with your printer
This sort of thing can be down to the fact the settings for communication to the printer is separate for printing/faxing/scanning. So you will need to find the scanning device (will usually be called HP3050 regardless, or something along the lines of that) and make sure it's set to communicate through USB and no other means.