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Acer Z5101 hanging, won't close down

Usually when I have a couple of programs running, the screen will suddenly freeze and nothing responds. Software Manager won't open, Alt F4 doesn't work. The only way to get out is to power down. I've tried all the defrag and optimising routines. Help! Save my thinning hair!

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  • joecoolvette
    joecoolvette Oct 30, 2012

    Sure sounds like that All-In-One desktop computer is dirty inside. Problem is Acer doesn't post squat for a Service Manual, and All-In-One's have VERY little service info posted. However if you wish Gerry between us we can get that all-on-one opened up for cleaning. May just have to post back, and forth a little. If this is what you wish to do, I need you to wear an ESD wrist strap, and connect it's alligator clip to a good ground source. All-In-One's are set up like a laptop. You CANNOT just touch any metal to relieve your body of Static electricity. Post back in a Comment. Cost of an ESD wrist strap averages around $3 to $6. One example of an ESD wrist strap,http://www.radioshack.com/product/index....

  • Gerry Lane Nov 01, 2012

    Thanks Joe. Working on your suggestion, a savvy friend has opened the PC and given it a thorough clean. It's now running on test.

  • Gerry Lane Nov 01, 2012

    I've passed your questions on to Pete, the savvy friend. As you surmised, I wasn't pesent during the operation. My know-how stops at the outer case. I'll pass on any infor I get.

  • joecoolvette
    joecoolvette Nov 01, 2012

    Thank you Gerry, Most Appreciated!

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  • Computers & ... Master
  • 5,660 Answers

While your savvy friend was in there Gerry, do you know if said friend replaced the Thermal Paste on the Processor? (And Graphics chipset)

Thermal Paste dries up due to age, and the repeated heating from Processor. (And Graphics chipset. Also known as G.P.U.,
Looses it's thermal conductivity.

See if BIOS Setup has a Hardware Monitor option, and watch the temperatures.

If you want to know more about the internal hardware inside you all-in-one, you can download the free CPU-Z from CPUID.com,

http://www.cpuid.com/softwares/cpu-z.html

7 tabs
CPU (Processor), Caches, (Processor), Mainboard, (Motherboard), Memory, (Ram Memory), SPD, (Serial Presence Detect - Ram Memory), Graphics, (Graphics chipset info), and About.

When CPU-Z opens it automatically opens to the CPU tab.

1.62 setup, english in purple > Download now! in purple > Click on Save File > Allow it to fully download > DOUBLE-click right on the file name.
(Microsoft 'squawk box' = Click on Run)

DOUBLE-click on CPU-Z desktop icon.

If I may ask;

1) How was the Back Stand removed?
A) Were there any hidden screw/s under labels/stickers?
B) Is there a tab to depress, or lift to release the Back Stand once the screw/s are removed?
C) How many screws?

2) Was the Back Cover removal next? Screws around the outside perimeter are normal design, and easily found; were there any hidden screw/s?

3) Back Cover 'pop off' like the Palm Rest Cover on a laptop does?
!O_O!
The Back Cover will have Tabs, that match Latches going around the computer Front Panel. They have to be pried on WITH finesse, and released.

I realize you may, or may not have been present during disassembly.
I would ask for any information relating to this, not only for myself, but for MANY people in the future who search for this on the internet.

Disassembly procedures that you/friend have done is enough to disassemble further, for deeper problems; or to access just replacing the LCD screen.

Most Display Bezel's have screws that are accessed ONLY from the INSIDE. Meaning the Back Cover has to be removed, in order to replace the LCD screen.

Regards,
joecoolvette

Posted on Nov 01, 2012

  • joecoolvette
    joecoolvette Nov 01, 2012

    The elusive 'R', "If you want to know more about the internal hardware inside you all-in-one, you .....should be, "If you want to know more about the internal hardware inside youR all-in-one, you

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