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The reason is you need a four digit code in order to pair your Bluetooth to your phone. Also, your phone has to be 'Able to be found', ie, set your Bluetooth settings on your phone, so that the phone is in 'Discoverable Mode' and ensure the Bluetooth setting itself is also turned on.
Once your phone is Bluetooth discoverable, try and pair the devices again. Your phone will find your headset and ask if you would like to pair the two devices. Obviously, select Yes/Pair and it will then require a 4 digit code for authentication. With Jabra the code is always "0000" (4 zero's). Once you enter the 4 zero's, the two units will then pair successfully.
Bluetooth device A looks for other Bluetooth devices in the area
In order to find other Bluetooth devices, Bluetooth device A must be set to discoverable mode. When set to discoverable, Bluetooth device A will allow other Bluetooth devices to detect its presence and attempt to establish a connection.
You may set your discover setting off if you like (It is recommended that you turn it off when not using the Bluetooth). When the discover setting is off, no other Bluetooth device will be able to find it. Undiscoverable devices can still communicate with each other but they have to initiate communication themselves.
Bluetooth device A finds Bluetooth device B
Usually the discoverable device will indicate what type of device it is (Such as a printer, cell phone, headset, etc.) and its Bluetooth device name. The Bluetooth device name is the name that you give the Bluetooth device or the factory name that originally was programmed.
Bluetooth Device A prompts you to enter a password (PassKey)
With advanced devices (i.e. computers, smartphones), both users must agree on the Passkey and enter it into their device. The code can be anything you like as long as it is the same for both Bluetooth wireless devices.
On other devices, such as Bluetooth headsets, the Passkey stays the same. Refer to the product's manual for the default passkey. Most often, the default passkey is "0000".
Bluetooth device A sends the Passkey to Bluetooth device B
The Explorer 220 is not in discoverable mode until the light is flashing alternating between blue and red. This is done by holding the button as long as it takes.
So, the steps to pairing the phone should be as follows:
1 - Power on bluetooth on your phone. With most phones this is done by finding "Bluetooth" in the settings and tools menu and choosing the option for "on"
2 - Put the headseat in discoverable mode by holding the button for at least 30 seconds to a minute. The light should be flashing and alternately turning blue then red
3 - Then you may have to tell your phone to search for any discoverable bluetooth devices (warning if you have a computer or netbook with bluetooth capability your phone may find that too) be sure to wait until the phone shows "Plantronics" or "Headset" as an option
4 - Choose that option and click ok. Your phone will try to "auto pair". If that is unsuccessful it will ask for a code. That will typically be four zeroes (0000) for this particular headset.
The phone will tell you when pairing is successful.
open the boom (mic) right when it turns to solid blue!
within connections settings on your phone your jabra will always be discivered if you have set your bluetooth within phone to be on all the time, when you switch on head set it will be automatically picked up by your phone.hope this helps