Question about Samsung DVD-V3500 DVD Player/VCR

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Can not play BBC Video Planet Earth

Insert states the player may need an firmware or software update.

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Unfortunately, Samsung does not currently have a firmware update available for that model, but you can check the Samsung Download Center periodically to see if they eventually have one (I'm a little skeptical, b/c this is an analog player).

There are several possibilities:
1) You said it was a "BBC" movie - if the movie was designed for play in the UK, and you live in the US, then the disc might not be a Region 1 disc. If this is the case, you will not be able to play that particular disc in the player. To be sure, check the back of the DVD - it should have a globe that either says "ALL" or is numbered 1 through 6. Region 1 is United States.

2) Is this the only disc that is having the problem? If so, what type of disc is it? If it is a burned disc, try finalizing the disc. If the disc type is variable, then it won't work in that player.

3) Are there any scratches on the disc? If so, there is a product that is alternately called Disc Skip Fixer or Disk Scratch Fixer. They are easy to find in a video game shop, although many stores will have them. Very nifty.

Good luck!

-Tha Mp3 Doctor

Posted on Jan 03, 2009

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Hope this helps. If you need any assistance. Please get back to me. I will be more than happy to assist you. Thanks for understanding.

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