Question about Canon imageCLASS D880 All-In-One Laser Printer

1 Answer

Erratic operation thru top copy/fax function

When you try to copy from the top copy/fax tray the machine wants to pull the paper tighter from one side than the other and it stops when pulling the first sheet or it could be the second or third sheet that it stops/jams ?? - not really sure what to call it. The paper does not get clogged in the machine only stops pulling the paper thru as if the tension has caused it to do this. It may have faxed or copied three or whatever sheets before it stops, gives out the warning sound and you have to fix it. You have to pull the last sheet out of the slot and then lift the lid and restart the action. It may do this 8 to 10 times in a row before it just works. ? ... No rhyme or reason when it is going to do this. I have tried cleaning the rollers and whatever is included in pulling the paper thru process and it has not helped. I have found that sometimes I can - and don't know why this works sometimes - turn my papers around and send the opposite end thru and it will work smooth as ever .... but that is not consistent either. I see no way to adjust the roller / belt - whatever, without taking it apart -- and really don't want to get into that without some assistance. The machine works so well otherwise -- I hate to send it out to pasture...! But it makes it a real problem when you want to fax something and it takes 10 min's to get it to go thru the machine.... and that's the only way the fax will work --- thru the top. PLease help, I need it to work correctly.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 77 Answers
Re: Erratic operation thru top copy/fax function

I don't really want to get into this, but you sound desparate. i don't work on your model very often, so bear with me. When a sheet jams, don't just pull it out. Open the document feeder as far as you can and note where it stopped (the side tha DID NOT feed). Look for a possible obstruction or even spot of something that looks dirty or sticky. If so, remove or clean it. Look at the leading edge of the jammed sheet, see if there are any indentations that could possibly line up with a sensor flag, roller edge, etc. Last suggestion. Press down of the side of the document feeder that DID NOT feed through. If this helps, then there is a problem with the latch that holds the document feeder closed. Without seeing the unit it is difficult to diagnose correctly. Let me know one way or the other. Any observations will be helpful. Ed One more thing! Make sure the leading edges of the pages you are sending are perfectly straight and smooth. Make sure that they HAVE NOT been stapled at one time (the indentation can cause a problem)

Posted on Jun 01, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Mp499 The paper tries to go thru but only one side pulls it and it goes sideways and gets jammed.

The feed wheels on the one side are either worn out or have some scrap paper stuck on them. Take a good look , after removing the paper tray, if it has one , inside the machine. It might be possible to turn the machine around and see into it from behind, if there is an access door on the back.

Aug 02, 2014 | Canon Printers & Copiers

1 Answer

Photocopy unable

Sir/ Madam

Hear Is The Soluction which Help You To Fix Your Brother MFC 210C Photo Copy Problem,

Description: Issues with the paper feed could include:
  • Feeding multiple pages.
  • Misfeeds the paper.
  • Printed pages are not stacked neatly.
  • "No Paper Fed" or "Paper Jam" messages appear on the LCD.

To prevent these issues, try the following recommendations:
  1. Verify the paper is loaded properly in the paper tray and the paper support flap is unfolded.
  1. Pull the paper tray out of the machine and remove the output paper tray.


  1. Remove the paper from the paper tray.
  2. Pull the paper support out and unfold the paper support flap.
  1. Fan the stack of paper well to avoid paper jams and misfeeds.

  1. Gently insert the paper into the paper tray print side face down and the leading edge (top of the paper) in first. The paper should be flat in the tray and below the maximum paper mark. Be sure you do not push the paper in too far as it may lift at the end of the tray and cause feed problems.

  1. Press and slide the paper guides on the sides of the paper to fit the paper width.

  1. Clean the paper pick-up roller

    NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
    1. Pull the paper tray completely out of the machine.
    2. Unplug the machine from the AC power outlet and remove the Jam Clear Cover (1).
    Note DO NOT place the jam clear cover face down as shown in the illustration. You may damage the cover and cause paper jam.

    1. Clean the Paper Pick-up Roller (1) with isopropyl alcohol on a cotton swab.


    2. Put the Jam Clear Cover back on. Make sure the cover is set properly.


    3. Put the paper tray firmly back in the machine.
    4. Re-connect the power cord.

  2. Verify there is only ONE type of paper loaded in the paper tray.
  3. Make sure that you use paper that meets our specifications.
    To see the detail of the specifications, refer to the User's Guide. The latest User's Guide is available in the Manuals section.
  4. Do not use paper that is damaged, curled, wrinkled, or irregularly shaped.
  5. We recommend using Brother paper to ensure the paper meets the proper specifications.

If your question was not answered, please Tell Us More Information About Your Brother MFC 210C Photo Copy Problem Issue And Errors




Jan 03, 2014 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Paper jams when I put it in the tray to fax (from the top tray)

your wheel on one side is impacted with small pieces of paper
this causes the paper flow to go unevenly you need to clean you wheels on both sides oil them and wipe dry with a paper towel
then do the paper feed jam clear and let a few pieces go thru to pick up any remiaining debris

Aug 22, 2012 | Brother MFC-7820N Printer

1 Answer

Cant send nor receive faxes

dear sir,kindly follow the below instructions
  1. Ensure that all cables are securely connected. First, make sure that the printer cable connecting your computer to your printer is connected securely. Then, make sure that the power cord is inserted into a wall outlet. Try your print job again after you have ensured that all cables are properly connected.

  2. Clear a paper jam if your printer is not responding or you are receiving a "Paper Jam" error message on your printer. To clear a jam, first open the rear output door by pushing down on the two levers on each side of the door. Opening the rear door simply makes it easier to clear a jam. Open the top cover on the front of the printer by pressing the release button on the right side of the printer. Locate the paper jam and use two hands to gently remove the paper jam. Try your print, scan, fax or copy job again.

  3. Clear stored or saved faxes if you are having trouble sending or receiving faxes. Old faxes may be stuck in the fax queue, which may be causing the printer to not respond. To remove stored faxes, press the "Menu" button on the printer and select "Fax Functions." Then select "Clear Saved Faxes." Wait for the queue to clear and try your fax job again.

  4. Remove paper from the automatic document feeder (ADF) input tray if your scan job is coming out crooked. The ADF input tray can only hold up to 50 sheets at a time. If there are more than 50 sheets in the input tray, the output may appear skewed. Try your scan job again after removing the paper.

  5. Adjust your computer monitor's display settings if your scanned image is not an accurate representation of the original image. This can be done in the "Control Panel" in Windows. Set the settings to the highest possible resolution and try your scan job again.

  6. Perform a power cycle on your printer if the previous steps were unsuccessful. To do this, turn off your printer, then unplug it from the wall. Wait a few minutes and plug the printer back in. Try your print, scan, fax or copy job again.

take care..thank you

Oct 04, 2010 | HP LaserJet 2840 Printer

1 Answer

Cannnot copy a double sided document to cardstock

This is normal. The cardstock is fed from the manual feed or bypass tray and when selected the duplex option goes away. Many manufacturers do this....meaning they do not allow duplexing from the bypass tray. For the same reason they do limit automatic duplexing to standard or near standard papers. Cardstock is specifically excluded from duplexing obviously due to it's thick nature and when duplexing the paper has to be turned over and go thru paper paths that are not suitable for thick paper. If you must make a 2 sided copy using cardstock you will have to run the sheet thru the machine 2 times, also known as manual duplex.
Hope this helps.

Apr 12, 2010 | Copystar - CS-3035 Printer

1 Answer

To fax do you send paper through it or scan it to an e-mail

Assuming you have it hooked up to a phone line that is capable of dialing the number you want to fax to, you put your paper in the top tray, dial the number and hit send. The machine will pull through the paper and deposit it under that top tray. You will want to make a copy first so you know you are putting in the paper facing the right direction (it should be face up.) Put a single sheet face up in the top tray and hit copy. If what comes out of the bottom-most tray underneath is an exact copy of your original, then you're fine, if it's blank, then flip the orginal over and try again.

Nov 10, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Double sided copying

here is the manual p4 and p16 discuss the topic:
Duplex printing 1
The supplied printer driver supports duplex printing.
Guidelines for printing on both sides of the paper 1
�� If the paper is thin, it may wrinkle.
�� If paper is curled, turn over the stack, straighten it and then put it back in the paper tray or the Manual Feed
�� If the paper is not feeding properly, it may be curled. Remove the paper, straighten it and turn over the
�� When you use the manual duplex function, it is possible that there may be paper jams or poor print quality.
If there is a paper jam, see Paper jams in the User’s Guide. If you have a print quality problem, see
Improving the print quality in the User’s Guide.
Manual duplex printing 1
The machine prints all the even-numbered pages on one side of the paper first. Then, the Windows® driver
instructs you (with a pop-up message) to reinsert the paper. Before reinserting the paper, straighten it well,
or you may get a paper jam. Very thin or thick paper is not recommended.
Simultaneous scanning, printing and faxing 1
Your machine can print from your computer while sending or receiving a fax in memory, or while scanning a
document into the computer. Fax sending will not be stopped during PC printing. However, when the machine
is copying or receiving a fax on paper, it pauses the PC printing operation, and then continues printing when
copying or fax receiving has finished.

�� Manual Duplex
Check Manual Duplex. In this mode, the machine prints all the even numbered pages first. Then the
printer driver stops and shows the instructions required to re-install the paper. When you click OK the odd
numbered pages are printed. There are six types of manual duplex binding directions available for each
�� Booklet Printing
When you want to print a booklet, use this function. To make the booklet, fold the printed pages down the
�� Binding Offset
If you check the Binding Offset option, you can also specify the offset for binding in inches or millimeters

May 14, 2009 | Brother MFC-7440N Laser Printer

1 Answer

HPS Copy Machine; paper size settings not adjusting correctly, malfunction, misfeed in copier, repeat, repeat, repeat

there are user mode settings and also some have settings on the actual trays the little windw that shows the paper size on the tray open tray ther is a slot that a cut out plate with the paper sizes make sure the correct size is showing thru the window if not reach in and pull out the cut out and put back in with the correct size displaying thru the window 81/2 x 11 and R if your copying the long way hope this helps

Apr 28, 2009 | Toshiba Estudio 200L Copier

1 Answer

Disabling the fax function

You can set the fax portion of the machine to manual receive like this:
"User tools"
"fax features" ok
"reception settings" ok
"switch reception mode" ok
"Manual reception" ok
"user tools" to exit
Thia will prevent the machine from picking uo any incoming faxes

....However, if the machine is jamming trying to print a 'fax' report, it will jam regardless of the feature you are using -they are unrelated. Depending on the cause of the jam, it could be a specific tray that is causing the problem, so you may want to remove the paper from that tray, and see how it works. The other reason, that is common for jams from one particular tray is that the size is set incorrectly. Check that the paper size dial on the tray is set for the appropriate size in the tray (including orientation).

If none of this helps, please describe the location of the jams, and I may be able to give further advice.

Apr 23, 2009 | Gestetner - DSm618d Digital Imaging System...

1 Answer

Paper Coming from wrong tray for incoming faxes

press setup on printer select preferences and select default tray as 2 and try making copy and also check while receiving fax and also follow this link

Oct 01, 2007 | HP Officejet Pro L7780 All-In-One InkJet...

Not finding what you are looking for?
Canon imageCLASS D880 All-In-One Laser Printer Logo

81 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Printers & Copiers Experts


Level 3 Expert

93861 Answers

old marine
old marine

Level 3 Expert

1298 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides