Question about Canon imageCLASS D880 All-In-One Laser Printer
When you try to copy from the top copy/fax tray the machine wants to pull the paper tighter from one side than the other and it stops when pulling the first sheet or it could be the second or third sheet that it stops/jams ?? - not really sure what to call it. The paper does not get clogged in the machine only stops pulling the paper thru as if the tension has caused it to do this. It may have faxed or copied three or whatever sheets before it stops, gives out the warning sound and you have to fix it. You have to pull the last sheet out of the slot and then lift the lid and restart the action. It may do this 8 to 10 times in a row before it just works. ? ... No rhyme or reason when it is going to do this. I have tried cleaning the rollers and whatever is included in pulling the paper thru process and it has not helped. I have found that sometimes I can - and don't know why this works sometimes - turn my papers around and send the opposite end thru and it will work smooth as ever .... but that is not consistent either. I see no way to adjust the roller / belt - whatever, without taking it apart -- and really don't want to get into that without some assistance. The machine works so well otherwise -- I hate to send it out to pasture...! But it makes it a real problem when you want to fax something and it takes 10 min's to get it to go thru the machine.... and that's the only way the fax will work --- thru the top. PLease help, I need it to work correctly.
I don't really want to get into this, but you sound desparate. i don't work on your model very often, so bear with me. When a sheet jams, don't just pull it out. Open the document feeder as far as you can and note where it stopped (the side tha DID NOT feed). Look for a possible obstruction or even spot of something that looks dirty or sticky. If so, remove or clean it. Look at the leading edge of the jammed sheet, see if there are any indentations that could possibly line up with a sensor flag, roller edge, etc. Last suggestion. Press down of the side of the document feeder that DID NOT feed through. If this helps, then there is a problem with the latch that holds the document feeder closed. Without seeing the unit it is difficult to diagnose correctly. Let me know one way or the other. Any observations will be helpful. Ed One more thing! Make sure the leading edges of the pages you are sending are perfectly straight and smooth. Make sure that they HAVE NOT been stapled at one time (the indentation can cause a problem)
Posted on Jun 01, 2007
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Ensure that all cables are securely connected. First, make sure that the printer cable connecting your computer to your printer is connected securely. Then, make sure that the power cord is inserted into a wall outlet. Try your print job again after you have ensured that all cables are properly connected.
Clear a paper jam if your printer is not responding or you are receiving a "Paper Jam" error message on your printer. To clear a jam, first open the rear output door by pushing down on the two levers on each side of the door. Opening the rear door simply makes it easier to clear a jam. Open the top cover on the front of the printer by pressing the release button on the right side of the printer. Locate the paper jam and use two hands to gently remove the paper jam. Try your print, scan, fax or copy job again.
Clear stored or saved faxes if you are having trouble sending or receiving faxes. Old faxes may be stuck in the fax queue, which may be causing the printer to not respond. To remove stored faxes, press the "Menu" button on the printer and select "Fax Functions." Then select "Clear Saved Faxes." Wait for the queue to clear and try your fax job again.
Remove paper from the automatic document feeder (ADF) input tray if your scan job is coming out crooked. The ADF input tray can only hold up to 50 sheets at a time. If there are more than 50 sheets in the input tray, the output may appear skewed. Try your scan job again after removing the paper.
Adjust your computer monitor's display settings if your scanned image is not an accurate representation of the original image. This can be done in the "Control Panel" in Windows. Set the settings to the highest possible resolution and try your scan job again.
Perform a power cycle on your printer if the previous steps were unsuccessful. To do this, turn off your printer, then unplug it from the wall. Wait a few minutes and plug the printer back in. Try your print, scan, fax or copy job again.
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