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Please provide the model number. Also, assuming you're talking about a CD stuck in the drive. There should be a tiny pin hole on the CD/DVD drive bezel. Unplug laptop and remove battery. Then stick a tiny pin in that hole -- should release the catch that keeps the optical drive bay closed. You can then open the drive and remove the disc.
Open the try slightly, shut down the machine, tilt the machine to the side of the DVD/CD drive a gently shake to loosen the tray or whatever is causing the problem, Is the disk off the spindle? Is the dvd/cd broken? Can you insert something to clear whatever is obstructing it? Have you tried to eject using the software, Go to computer, right click DVD/CD rom drive, click on eject? Has there been any damage to that area, bent..etc? You may have to force it open or remove the drive and try to open it.
Yes, usually the operating system is what corrupts and the data is typically intact. You will need the following.
Hiren Boot CD Here Download the ISO file and burn it to a CD from another computer
An External HDD
With your Hiren disc in the computer with a corrupt drive, boot to CD/DVD. You will get the Hiren Boot Menu, select boot to Mini XPThis will load a live Windows XP image. Plug in the external drive open up "My Computer" and navigate to your data on the C Drive. Copy it to the external drive.Now you can proceed to wipe out your corrupted install and copy your data back.
The small hole allows you to mechanically release the tray. Unfortunately, with the system still running, the drive will fight you. Shutdown the system and then try using the pin in the hole to release the CD. That should resolve the removal problem. As far as the CD drive goes, it may be attempting to read the disc and failing. Sometimes it just does not give up. You may need to have the disc lens cleaned or just replace the drive.
Hope this helps.