a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
It can't be done on any slot loading CD/DVD drive. It needs to be loaded into an old style tray loading drive. It sits in the indentation in the middle of the tray. These drives are available in external USB boxes or you could load the CD in an old PC and network it across to the Mac.
You're fortunate the disc ejects. Many slot-loading DVD drives will get these mini discs stuck in them. You either need an external tray type DVD drive (some are $50 or less) or borrow a computer a tray type DVD drive with either the possibility of copying the data to the hard drive and then to a full size DVD (or dual optical drives (only one needs to be a writer) to copy from one to another). Check the specs for mini-disc (8 cm) support.
/* Style Definitions */
mso-padding-alt:0in 5.4pt 0in 5.4pt;
font-family:"Times New Roman";
Here are some steps I recommend you try to resolve the issue
with the disc not ejecting properly. Now you mentioned that you used the drutil tray open command- if that is correct, then for your Mac Mini, that will not work, because that command is for drives with trays only.
In your case, you have slot drive in your Mac Mini so try the command line that I have provided below. It is just a slight modification from what you stated you tried. -EJECTING DISC USING TERMINAL- From your Desktop: •Click anywhere on a blank space on your desktop. Now you
should see Finder listed near the Apple menu icon. • From the Finder menu, click on Go, then Utilities
from the drop-down menu. This
will take you to your Utilities folder. • Locate and open the Terminal application. • At prompt, type: drutil ejectand press the Return key on your keyboard (NOTE:If you have a
CD/DVD drive with a tray, type:drutil
tray open press the Return key on your keyboard).
If that procedure with Terminal does not work, there are two applications that you can try: Disk Utility- You open the application, select the affected disc or the optical drive in the left sidebar window. Then select eject from the top of the Disk Utility menu. See if that work.
iTunes- Simply open the application, and select the eject icon at the bottom of the window.
Last but not least, I did notice you did not mention that you try this procedure:
Reboot your Mac Mini. As the Mac Mini boots up, hold down all mouse buttons and keep holding them down until (hopefully) the cd ejects. I am not sure if you have done all of these processes for ejecting your disc, but again these steps were not mentioned in your initial inquiry.
Let me know if these additional steps have helped or if they are in fact redundant.
if the iMac is one of the computers with the slot-load drive (you don't load the disc into a tray before it goes into the computer), then placing a disc smaller than a regular CD/DVD will damage the CD drive and will be very hard to remove.
you could buy an external CD/DVD drive and then use smaller discs with the iMac.
You will need to get back the cover off and the laser tray cover off the fix this.
When putting the CD tray back in, the white piece that raises and lowers the Disc/laser frame has a white peg sticking up. before putting the Cd tray back in, slide the white piece all the way to the right towards the reset/eject buttons. guide the cd tray so that the white pin guides into the slot on the bottom of the cd tray. You might want to look at the bottom of the CD tray to see the track. The white pin/peg has to travel in this slot.