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Cannot escape command menu

Have rented the pt630 to do some large scale stock-taking after Christmas. Over-zealous colleague pressed something on scanner; now the only thing that comes up is a message saying:

PT360 BIOS V1.91
MEM 2560 KB
>_

Anything we enter comes up as a BAD COMMAND. We've been trying to reach the helpline number but no-one's picking up. As we only have the scanner for the weekend (and it's usually a fairly simple process), we were never sent out a manual.

Can anyone help?

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