Question about Western Digital My Book Essential 500GB USB External Hard Drive

1 Answer

How to remove forgotten password on WD My Book Essential 500MB External

It has no reset pin hole or button. Only a power button, usb, adapter & Kensington slots. I want to preserve the existing data on the drive so a factory restore is not an option

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  • Brian Sullivan
    Brian Sullivan Oct 31, 2012

    You can reset the password on My Passport from within the application if need be.Click "Start" and select "Computer." Double-click the CD-ROM drive, then double click the "SmartWare" application; on a PC, the application is listed as "WD SmartWare.exe," and on a Mac it is listed as "WD SmartWare.app."Click the "Settings" tab. Click "Set Up Drive." Select "Install" and accept the "End User License Agreement" when prompted. Click "Continue Setup." Open the "Security" tab. Type your current password into the box labeled "Password." Enter a new password and a new password hint.Confirm by checking the "I Understand" box and clicking "Update Security Settings." and keep the password apart from your computer

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  • Western Digital Master
  • 27,725 Answers

Is it your primary drive with an operating system and which operating system ?
Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer

Windows Advanced Options Menu

Please select an option:

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode

Start Windows Normally
Reboot
Return to OS Choices Menu

Use the up and down arrow keys to move the highlight to your choice


select safe mode with command prompt


Click start run type cmd press Enter

black screen should open DOS mode

this will vary depending on your operating system


type in net user username

For eg. If you want to change administrator password , type net user Administrator


it will prompt you to enter the new password

enter the new password and the password is changed


if this fails you will need to


Select safe mode with networking to download

you could download all of these or just one save them to a usb drive for later use if one fails to remove the password


Windows Password Recovery Basic


http://majorgeeks.com/CmosPwd_d239.html

A CMOS BIOS password recovery tool

Editors note: This tool should only be used by experienced computer users. Please see the enclosed read me if you would like to run it from Windows. Failure to follow instructions (from Windows) will cause your anti-virus to flag this as a virus.



http://majorgeeks.com/Dr._Freeware_System_Utilities_d6416.html Dr.Freeware System Utilities which includes data recovery software, data backup, password reset tools for Windows helps you to maintain your system. Dr.Freeware is freeware, you can download and use it for free.


hope this helps

Posted on Oct 29, 2012

  • Concept Bahama
    Concept Bahama Oct 31, 2012

    This is an external drive so that solution does not help. It seems that my question was not fully read. I'm not having an error. The password was simply forgotten and I do NOT want to wipe the entire drive only remove the password.

  • Brian Sullivan
    Brian Sullivan Oct 31, 2012

    I think i did mention was it your primary drive and have you triedhttp://majorgeeks.com/Dr._Freeware_Syste... its free and has password reset tools

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bob_computer
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SOURCE: No power to my WD 1TB

If its under warranty then get it sent back.

If its not then almost any 3.5 " external sata enclosure will do so long as it has its own power supply. and if that supply is a wall-wart then should you pooch that, they are so easy to pick up and replace.

If you need quick access to the files remove the disk and fit it to a suitable computer.



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Posted on Aug 14, 2009

  • 108 Answers

SOURCE: how do you back up seagate external hard drive to

Plug both Drives into Computer USB ports. double click on my computer, double click on the drive that has the files, highlite the files you would like to move, right click within the highlited files, then select copy, go back to my computer, double click on the other drive, the one you would like to move the files to, right click and select paste. That`s it. After you verify that your files are on the Seagate drive, then you can delete the files on my book or whatever. Good luck

Posted on Dec 21, 2009

perpetually
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SOURCE: Can't turn off Hard Drive

The error means that you are using a file on the external hard drive and that it can not close that file when it is use. You have to close the program that is using the file first.

Example:
Lets go on the assumption that you have your music collection on the external. If you still have your music player running when you try to disconnect, you will be greeting with the same error message.

If the external contains any files that your Operating System uses, you will get this message anytime the computer is on. An example of this can be your "Page File".

Shutting the computer down correctly is your safest bet until you find exactly what file is being used and what program is using it. During shut down, the computer closes any running programs. With no programs running, it will safely disconnect from the external HD because there will be no files in use.

If you manually disconnect it while the file is in use, you could very easily corrupt the file and make it unusable. This is comparable to an Operating System getting corrupted from a computer not being shut down correctly (pulling the power from wall without doing a shut down).

Hope this helps.

Posted on May 02, 2010

  • 177 Answers

SOURCE: forgotten wd my book essential drive unlock

I believe this drive works with the Mionet program? If so, go to the Mionet website, and you should be able to get reminders, and/or reset the password.

Posted on Jul 17, 2010

mariolands
  • 2296 Answers

SOURCE: how to reset password for

Follow this link and download ATAPWD 1.2 to recover your password: http://win7dl.com/download/download+ATAPWD+1.2+Hard+Disk+Password+Utility.html

Posted on Nov 19, 2010

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Hi there,

I did a bit of research for you and came across an article which says this:

It's difficult when you forget a password, especially if the data on the password protected hard drive is of value. Unfortunately, I'm not sure there is much you can do. Try some of these steps to see if they can help you unlock your external device.



The only real solution or hope that you have is looking for a reset button on the external device. The reset button is on the back of the device and is most likely located where the power supply or USB connection hooks into.


If you do have one of these buttons, power off the device and unplug the device from all the power cords or connections running into the box and hold the reset button for at least 30 seconds. You may need to use a paper clip or another similar tool to press the button.

If this works, it should reset the device to the default user name and password which is usually blank.


If that doesn't work, the best thing I can suggest is taking it to a service technician.

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One of these components has failed.

Try a different USB cable.

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Try connecting to a USB port on a different computer.

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Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

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Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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* the USB cable

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