Question about iRiver H10 MP3 Player

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Iriver my iriver when i turn it on dosnt work it says system files missing to restore plug into iriver plus but when i do the program dsnt do anything to it and i can do anything with it with that program when i just run it through the computer without iriver plus i cant acces it it either dosnt open or when i right click on it in my computer it freezes

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Re: iriver - iRiver H10 MP3 Player MP3 & Digital Media Players

Reacquire firmware from iRiver website

Posted on Jun 26, 2008

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I reformatted my iriver player, and now it shows system error. what should i do?

Sir/ madam
good day.
me i ask regarding my iriver H10
the problem is system files missing
how to restore the system files connect H10 to iriver plus?
thank u?

Feb 19, 2010 | iRiver H10 MP3 Player

1 Answer

IRIVER WONT WORK AAAAHHH HELP!!!!!? my iriver wont work when i try to turn it on it comes up and says system files missing to restore the system files, connect to iriver plus wat dose that mean i have...


When system files are missing on the player, you will need to reinstall the FIRMWARE.

When looking online for the connection type for the H10 / H10JR, I can see 2 CONNECTION TYPES for the H10 / H10JR:
1. MTP, when using Windows Media Player 11 ( WMP11 ), for the H10.
2. iRiver Plus, when using iRiver PLUS, for the H10JR.

The connection type determines what software on the computer will be used for transferring media.
Each software on the computer needs corresponding firmware on the player to be installed.
When the player itself comes up with the information to connect to iRiver PLUS, this is the correct software for this device probably. Then the device is a H10JR.

When not having the program iRiver PLUS, go to the iRiver support site, for the download:
In the left column click Plus3 and go for the download.
Run iriver plus 3 and then select [Tools > Portable Device > Firmware Upgrade] from the menu.

Need more help ? Just post a comment.
In case you have the other model player, the H10, let me know if you need assistance for its recovery.

Dec 15, 2009 | iRiver H10 MP3 Player

1 Answer

I have a problem whit my player

K, on day when i turned on my iriver, it says "system files missing, to restore the system files, connect H10 to iriver plus." so i connect it to iriver plus and the iriver says "USB connected" but iriver plus doesnt recognise t, like it is not connected, i have tried what other soloutions were given, but the iriver doesn't appear on my computer, but it does on safetly remove hardware, i have downloaded the newest version of iriver plus and it still doean't work. i cant get it to do anything now, not even turn off with =out takinging the battery out

Jan 29, 2009 | Samsung YP-S3JAB Digital Media Player

4 Answers

Iriver h 10 mp3

OK, one day i turned on mu iriver and it's say's "system file missing to restore the system files connect to H10 to iriver and i dont know how to connect it.The other proplem when playing the music it's like a scratch CD i dont know how to fix it.

Sep 25, 2008 | iRiver H10 MP3 Player

1 Answer

Iriver, H10 , system files missing

iRiver H10 - Missing System Files
You must be connected to the internet for this to work: 1.Download the MTP Firm Updater Utility from iriver website - (Audio Jukebox --> H10) 2. Unzip file, run .exe file, go thorugh wizard (if you are not in mass storage mode, it will give you instructions on the wizard on how to change this) 3. Select Recovery 4. Finish going through wizard 5. disconnect iRiver from computer, and wait for it to update - your player should be good.
If the problem happens again, then uninstall Windows Media Player 11 from your computer and rollback to Windows Media Player 10 (you will NOT lose any songs by doing so).
Good luck!
-Tha Mp3 Doctor

Sep 16, 2008 | iRiver H10 MP3 Player

1 Answer

IRiver H10 - System files missing

please, my new iriver h10 is not open. it will say "System files missing"

Aug 03, 2008 | iRiver H10 MP3 Player

1 Answer

IRiver H10

I can not do anything with my iRiver as it only says "System Files Missing" and "Connect to iRiver plus II" which I have done but nothing happens. I do not want to loose the songs on my iRiver.

Dec 17, 2007 | iRiver H10 MP3 Player

1 Answer

IRiver H10-

What you need to do is set it on "Disk Mode" and check the firmware. Most problems like this occur due to missing or added files on to your firmware files. This corrupts the entire system, causing it to have strange malfunctions like yours.

don't panic!


Dec 12, 2007 | iRiver H10 MP3 Player

17 Answers

Iriver H10 "System files missing".

Okay, my IRiver broke with the same kind of problems but I've managed to fix it!

First off i connected the IRiver to the pc, and whilst it was connecting, pressed the 'select' button (the one on the front with the circle on it) to force it to connect.

Next i right clicked on it and selected format to wipe everything off it (just to make sure it was blank).

Next, go to and on the left hand side click Support->Download and click on H10 in the product box. On that page should be a file to download called "[MTP]H10 5G/5G Pure/6G Firmware Upgrader/Recovery Tool(US & EU only)". The download icon is just underneath the title of it, so download, unpack using winrar ot winzip etc, then double click and follow the instructions.

It wiped the songs off, but i have an IRiver that works! Its an awful product in my opinion, but better to have it working than not. Can't guarentee that it'll work for everyone but it fixed mine first time.

Hope it helps!

Sep 22, 2007 | iRiver H10 MP3 Player

2 Answers

Iriver H10 saying system Files missing

Try doing a format via windows explorer. Right click on the drive and then format as fat32. Then unplug and open iriver plus. Reconnect. See if that works. Good luck!

Jun 29, 2007 | iRiver H10 MP3 Player

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