Question about Janome Memory Craft 10000
My machine has started making a clunking noise when in the embroidery mode only. Sounds like it's coming from the bobbin area. I've cleaned all the lint/threads..ck'd the bobbin area and can't detect a problem. Help please.
Unfortunately this isnt a solution just a suggestion, write a clear list of problems experienced, Also list all the attempts at repairs, embed scanned copies of reciepts for the repairs, give the name and location of the dealer/s used, Scan examples of work showing stitching problems and include them, don't use inflammatory language as that will weaken your case, just state matter of factly all the problems encountered, all the steps taken to try and resolve the issues.Write clearly what you would like done to resolve your machine problem, i,e, a proper diagnostic report and repairs or replacement of the machine.Save a copy to your computer, Print 4 hard copies, send one to the dealer explaining the steps you are taking to resolve your issue with the machine. Send one to the Janome headquarters in your country, addresses can be found on the web or at Janome Global, Send one to Janome Japan customer services, put the fourth on file. Give them 10 days to acknowledge reciept, then start making polite enquiries regarding your mail of , and insert the date sent.
If you are in America investigate if your state has the Lemon Laws, also investigate consumer protection rules. If you are in England use the consumer protection rules and advisory body. If you are in the EU there is legislation that covers goods that fail to meet the advertised perormance levels of the item.
I know this isnt a solution, but as long as you show you have taken steps to remedy the issue, you have case for obtaining a replacement that works.
Posted on May 18, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Aug 19, 2016 | Sewing Machines
Feb 05, 2015 | Singer Sewing Machines
Oct 03, 2014 | Brother CS6000i Computerized Sewing...
Nov 29, 2013 | Sewing Machines
Jan 02, 2013 | Brother Sewing Machines
Dec 21, 2012 | Bernina Sewing Machines
Sep 11, 2012 | Brother CS6000i Computerized Sewing...
Mar 09, 2012 | Janome Sewist 500 Sewing Machine
May 12, 2016 | Janome Memory Craft 10000
216 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: