Question about Janome Memory Craft 10000

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Clunking noise only in embroidery mode 11000

My machine has started making a clunking noise when in the embroidery mode only. Sounds like it's coming from the bobbin area. I've cleaned all the lint/threads..ck'd the bobbin area and can't detect a problem. Help please.
TIA
KJ

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  • bscrim Mar 29, 2009

    My machine makes a terrible crunching sound. I've had it in the dealer so many times I've quit counting. The last time two weeks ago they had to replace the sensor board and the bobbin case. Now, it's making the crunching sound even in normal sewing. The other issue I have is that the needle threader won't go back up after being threaded. If you're in the middle of a design you have to turn off the machine to get to go back up and then it doesn't go back to the same place on the design. I have ruined more than I've completed. So sorry I bought this machine.

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Unfortunately this isnt a solution just a suggestion, write a clear list of problems experienced, Also list all the attempts at repairs, embed scanned copies of reciepts for the repairs, give the name and location of the dealer/s used, Scan examples of work showing stitching problems and include them, don't use inflammatory language as that will weaken your case, just state matter of factly all the problems encountered, all the steps taken to try and resolve the issues.Write clearly what you would like done to resolve your machine problem, i,e, a proper diagnostic report and repairs or replacement of the machine.Save a copy to your computer, Print 4 hard copies, send one to the dealer explaining the steps you are taking to resolve your issue with the machine. Send one to the Janome headquarters in your country, addresses can be found on the web or at Janome Global, Send one to Janome Japan customer services, put the fourth on file. Give them 10 days to acknowledge reciept, then start making polite enquiries regarding your mail of , and insert the date sent.
If you are in America investigate if your state has the Lemon Laws, also investigate consumer protection rules. If you are in England use the consumer protection rules and advisory body. If you are in the EU there is legislation that covers goods that fail to meet the advertised perormance levels of the item.
I know this isnt a solution, but as long as you show you have taken steps to remedy the issue, you have case for obtaining a replacement that works.

Posted on May 18, 2009

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