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My new lap top will not connect to the internet, i have a zyxel p-330w router, my desk top & my other lap top will connect, just not my new e machine d620 lap top

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  • csharpe7 Jan 03, 2009

    what settings have to match

  • csharpe7 Jan 03, 2009

    press connect it then lists all connections, my connection at home is secured, , and i can't connect to any unsecured network either

  • csharpe7 Jan 03, 2009

    what setting have to match

  • csharpe7 Jan 03, 2009

    yes it is enabled and the led light is on

  • csharpe7 Jan 03, 2009

    my network connections for the local area connection and the wirless connections both have a red x

  • csharpe7 Jan 03, 2009

    one lap top is connected to the internet and one is not the connected lap top has only one monitor located at the bottom right side the computer that will not connect has 2 monitors at the bottom right, zyxel is closed for the weekend i have tried to call them for help

  • csharpe7 Jan 03, 2009

    no connection with a cable, does windows vista make any difference this is the first comp i have had with vista


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Please match the settings from a computer that works and make the same settings in the computer that is not working.

does the laptop detect the network? press connect? what happens?

Posted on Jan 03, 2009

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  • Ekse Jan 03, 2009

    Few things to check first

    -is there a switch on the laptop with a wireless icon? make sure the switch in turned to the on position, look on every side of the laptop front, sides and the back

    -What kind of security is enabled on the wireless router? MAC Filtering would filter out any computer that isn't registered to the list.

    -possibly reset the wireless router with the reset button, But since you can't connect to any wireless network I suspect theres a switch you need to flip to the on position and make sure the wireless is fully enabled. IS there a wireless icon on the laptop does it have a led light? is the light on?

  • Ekse Jan 03, 2009

    have you got my last message?

  • Ekse Jan 03, 2009

    Sorry for this delay, I will get back to you as soon as possible I have another client currently.

  • Ekse Jan 03, 2009

    the red x means there is no connection currently.
    are you able to get the computer that can't connect wirelessly. Online with a network cable?

    if you can get the laptop to the internet with a cable I could come over for a moment and have a look at the settings over remote support.

    If you can do so
    open this page on the laptop

    it will start the remote support session, if the session doesn't start up in a minute or two use the manually download software link.

  • Ekse Jan 03, 2009

    Well, can you try and reset the router? press the reset button in the back for 1 second for a normal restart.

    if you do a full restart can you get the router configured back as it was now? just thinking if the other computers have a problem connecting then.

    you can do a full reset on the router by holding down the reset button for 30
    seconds it should restore the factory defaults, the name of the network will change and you should be able to connect right away to it.


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