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Answering Machine not working, recorded message dissappeared

My Philips Answerphone SE245 does not work, recording does not engage when the call is not answered even though the answerphone is switched on and the facility to re-record or play the personalised message has dissappeared from the menu on the handsets, and it will not play the personalised message previously recorded. All 3 handsets are working normally. Its only 12 months old. The Menu goes through Answ Machine,Answ Mode, Answ and Record, Personalised, then when Play is displayed the instructions say press Menu and current message is played back but it doesnt and function to record message does not come up, it just goes back to main menu on the handset. The memory isn't full, we have no messages in the memory and the battery is okay and the connections are all engaged.

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Hi and welcome to FixYa,

Initially, you may want to consider:

  • performing a system hard reset. This would require that the batteries underneath be removed, the unit unplug from the mains and the telephone line temporarily removed. Allow at least an hour to dissipate stored/capacitor power. Of course, this would delete/erase all user configuration, settings, memories, messages;
  • perform a soft reset of the SE245 to default settings. This is better explained in page 38 of the user's manual available here.
Good luck and Thank you for using FixYa.

Posted on Jan 03, 2009

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This system has a software fault and the only way of fixing this is to contact phillips im afraid

Posted on Jan 03, 2009

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