Question about Symantec WinFax Pro 10.0 for PC

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Receiving Fax Line always 'busy'

Hello We have recently set up Winfax Pro 10.0 on my computer here at work and everything seems to be set up fine, however, when we have tried to test the program by sending the fax to genuine fax numbers Faxpro says that the line is busy. I have gone through the instruction manual and even contacted Symantec to get some help - to be told they no longer have technical support for this product. If anyone can help that would be appreciated - this program is driving me mad. Thank you

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Re: Receiving Fax Line always 'busy'

Go to Tools, Program Setup, Dialing & Location.
Make sure ALL your info is added properly for WinFax to properly make an outgoing call. .Your area code, your prefix (if needed) and any other long distance/country codes. Make sure you also select the proper country. more info at forums area

Posted on Apr 24, 2008

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Re: Receiving Fax Line always 'busy'

Installing fax software can be tricky, particularly if you want to import phone-book listings from an existing database or PIM, such as Microsoft Outlook. But WinFax Pro proves easy to configure. A series of introductory screens walks you through installation; you just click Next to accept the default configuration. In our tests, WinFax Pro accurately detected our fax modem and seamlessly imported our contacts from Microsoft Outlook. By comparison, competing fax programs either don't import directly from Outlook or make the process trickier than it needs to be. you can try to look on website and there will explain to you.

Posted on May 30, 2007

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Do you have a fax modem? A "DSL" modem does not work.

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Problems receiving could be any number of problems. The first item I would check it to make sure no other devices are on the same line as the fax modem, such as a fax machine. This can cause a problem for a fax modem to receive faxes when another line is being picked up and listened to at the same time.

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WinFax will support two modems, but I believe only one ISDN device. So, you can't use both ISDN and analog fax modem at the same time.

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How I get the incoming faxes to stay in the computer(not printer)

Unplug your All-In-One Fax printer if it is connected in the same line as WinFax, or disconnect the telephone line. Otherwise, your All-In-One is receiving the fax , not WinFax.

Nov 13, 2008 | Symantec WinFax Pro 10.0 for PC

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I can't send to certain fax machines with WinFax Pro

Yes, some modems might have problems with Service Pack 3. You might need to update the Windows modem drivers.

Alternatively, there might be problems with the settings in WinFax for your specific modem.

You'll need to post more information on the fax modem you are using.

Jul 28, 2008 | Symantec WinFax Pro for PC

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Winfax 10.03 Instalation

Try installing winfax from safe mode. I was having the same problem and this worked for me. However, when you install from safe mode, you will get error messages staing that the printer driver can not be installed. Do not worry about this, as you can install the printer drivers manually. Now, when you do the install, halfway thru, you will need to restart your computer. If you restart and the install does not finish by itself, go to program files, look for the winfax folder, open it and you will see another winfax folder. Open that, and first click the file INSPRINT.exe. This will manually install the print drivers. Second, click WNTSETUP, this will continue the install process.

Dec 13, 2007 | Symantec WinFax Pro for PC

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Winfax pro suddenly faxing to wrong number

you have some options, so choose one.
  1. remove your fax
  2. configure your fax to answer later (maybe after ringing 10 times) and configure the winfax to answer before (something like ringing 5 times or less)
the problem here is that the fax answer and start receiving the fax and the winfax receive the fax signal at same time. check the winfax maybe you have the half part that the fax modem not has printed stored in winfax, maybe.

as I said, your better choice is removing the fax modem. even configuring like I said before, maybe the two continue to try to receive the fax at same time.

hope it helps.

Dec 13, 2007 | Symantec WinFax Pro for PC

3 Answers

Winfax pro problem

This is a solution that was suggested for an earlier edition of the Winfax Pro, but there is no reason why it shouldn?t work on this one as well: 1. Close Winfax and any other program that has anything to do with it, delete all the temp files that yo don?t need. 2. Run Scandisk and fix any problems that may come up. 3. Run delfix.exe which is located in the winfax folder in the status files. 4. Run delfix-rebuild and delfix-optimize and check if the problem is solved. If the problem reoccurs there is another possibility- to change the name of the WinFax\data folder and create a new one which you will transfer the address book file, status files etc. from the old folder. Note that there might be some information that wouldn?t go through.

Feb 22, 2006 | Symantec WinFax Pro for PC

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