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Re: not turning on
Your player may be experiencing some temporary power problems which may be corrected using the following procedures:
(1) Remove the battery, then press and hold the "Menu" button for 30 seconds to drain the excess electrical charge off the player
(2) Insert an unused battery and try to turn it on again
(3) If this does not work, repeat the same process but this time, press and hold the "Menu" button longer (45 seconds to 1 minute). Insert an unused battery and try to turn it on again
Another way would be to format the player. But before formatting the player, switch the player to "MSC" mode (to allow the computer to recognize the player as a "Flash Drive") by enabling the "Hold" switch (slide the Hold switch to expose the "orange-colored surface")
(1) Plug the player to your computer
(2) In Windows Explorer, locate the player (it would be assigned a drive letter)
(3) Right-click on the drive letter corresponding to the M240, then select "Format"
(4) On the "Format" window, make sure you select "FAT" as its File System type
(5) CLick "Start"to begin the format process.
(6) Unplug the player, disable the Hold switch, then try to turn the player on.
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I think holding down menu and the record button at the same time should fix it. I read the best solution and it just turned on. I was having the same problem, mine would not turn on either but just try pressing and holding down the record and menu button for about 5 seconds.
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
1) Disconnect from computer, turn it off, hold in volume + button and reconnect it to your computer - continue holding volume + until the Found Hardware Wizard comes up.
REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your iLo player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "ILO 2GB" (wording may vary slightly), and then select "Format." - this should erase everything, and give you a fresh start.
Same thing happened to me... try this...
1) disconnect all cables
2) turn power on (hold menu button until screen lights up)
3) Press "menu"
4) scroll down to "settings"
5) scroll down to "USB"
6) select "MSC" (default is probably auto detect - which I think there's a conflict with)
7) turn power off (holding the menu button down)
8) connect USB to computer and hopefully start loading files
I bought 2 of the 512 models, one didn't work... so I took it back and had to buy a 2gig model... got home and it didn't work! I tried the above for the new one and at least the computer recognizes it! Everything seems to work fine...for now...
Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
Best of Luck.
I had the same problem. Reset the device, by pushing the reset button down (a small hole next to the usb connector). Then hold down the play button for a few seconds. That should work. If that doesn't work, after reseting, hold down the play button and A-B Button for a few seconds.