Question about Dell 926 All-In-One InkJet Printer

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How to get the plastic strip back in my dell 926

Printer gave me a carrier jam message. I opened it and found a 14" plastic strip loose. I figured out the routing for it but am not sure which end is which, and can't seem to get it to stay on there.

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  • amanda4u Mar 17, 2009

    I have the same problem on my lexmark all in one my strip is not damaged though can anypne tell me how to reinstall it please



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  • 58 Answers

This is a "carriage timing belt" or in tech term's an "encoder strip". It reads the cartridge carriage when it moves left to right for positioning. Is either of the ends split or broken? If so, you are out of luck trying to reinstall it. I would recommend replacing your printer since this isn't a very expensive one. Just find a electronic waste disposal facility (or local E-waster drive at your nearest school, etc) or check with your city or state and find out where you can drop it off. Good luck.

Posted on Jan 03, 2009

  • katina Dec 31, 2011

    Huh? That is one lousy comment. Is there a "vote" down option you should get -10 for this comment. People don't like wasting money, if you have a solution, then add one. If not, vent on Facebook.



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I bought one black and one color cartridge for my dell aio 926 printer...and it says there is a carrier jam. a checked and there is nothing blocking the papers path through the printer. can you please...

Did you actually open the unit up and search the unit thoroughly? I also had a jam error and after an in-depth search I found a little piece of paper the size of a dime! Was not easy to find or remove... Good luck!

Jul 18, 2011 | Dell 926 All-In-One InkJet Printer

1 Answer


Follow the below instructions

  1. Lift the printer unit up. Position the scanner support beam between the tabs to hold the printer unit lid open. The ink cartridge carrier moves to the loading position in the center of the printer.

  2. Press down on the lever in front of the right and left ink cartridges lid. The lid opens and raises up.

  3. Remove the color and black ink cartridges from the carrier. Inspect the cartridges to ensure that it is compatible with the Dell 926 printer. The proper cartridge is called Dell 926 Standard Capacity Color Ink and Dell Standard Capacity Black Ink.

  4. Examine the cartridges for any tape over the ink nozzle. New cartridges have a strip of tape covering the bottom of the cartridge that must be removed before installing into the printer.

  5. Insert the cartridges into the carrier so the label is on top with the color logo side going in first. Press the lid down to snap it into place.

  6. Push the scanner support bar back to release it. Lower the printer unit until it is closed.

  7. Turn the printer off. Restart the computer. Turn the printer on. If the error message appears again, the cartridges may be defective and needs to be replaced.

I hope this clears up your problem.

Good Luck and Have a Nice Day!!

Jan 25, 2011 | Dell 926 All-In-One InkJet Printer

1 Answer

Error message clear carrier jam, when I opened the top of the Dell Photo 926 a long clear strip fell out, What do I do to fix this.

if you can do the fixing then just open the cover and fix the strip othewise it will not work.

Hope this helps. Please rate my response.
Have a good day.

Dec 24, 2010 | Office Equipment & Supplies

1 Answer

Error message clear carrier jam, when I opened the top of the Dell Photo 926 a long clear strip fell out, What do I do to fix this.

The long clear strip is the encoder strip that the cartridge carriage reads to know where it is in the printer. It should not have just fallen out. There should be a small hole at each end of the strip to attach it to points in the printer. If one of those holes is broken you might as well get a new printer. Paying someone to buy a new encoder strip and install it will most likely cost more than the machine itself.

Sep 28, 2010 | Dell 926 All-In-One InkJet Printer

1 Answer

Carier Jam

Sounds like the carrier sensing strip (It tells the printer the location of the carrier) most likely time to replace

Apr 19, 2010 | Dell 926 All-In-One InkJet Printer

1 Answer

Paper jam on Dell Photo 926

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 18, 2010 | Dell 926 All-In-One InkJet Printer

1 Answer

Carrier Jam

This is what my printer did when it kicked of the 14" plastic strip inside the printer(see posts referring to strip). Look inside for a loose, quarter inch wide and 14" long plastic strip with slots on the end. Let me know if you solve this.

Dec 15, 2008 | Dell 926 All-In-One InkJet Printer

1 Answer

Dell AIO 924 Carrier Jam Problem

To clean the encoder strip, perform the following steps:
  1. Power down the printer and unplug the power.

  2. Lift the cover on the printer.

  3. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer99d8177.jpg
Figure 1: The Encoder Strip to the right of the cartridge carrier. The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting.

  1. Plug in the printer and power it on.

  2. Open the cover to allow the cartridge carriage to center itself.

  3. Using a dry, lint free cloth, pinch the encoder strip on the left-hand side of the cartridge carriage and pull your fingers across it towards the left-hand side of the printer. 43e0b19.jpg
Figure 2: The encoder strip to the left of the cartridge carrier.

Nov 16, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Carrier jam

This fixed the problem for me : found it on the Dell support website:

Reposition the Encoder Strip

  1. Remove the power cord from the printer.

  2. Lift the scanner unit to expose the inside, where the printer cartridges are located.

  3. Gently slide the ink cartridge carrier to the middle of the printer.

  4. Gently move the top part of the printer belt to the right.

  5. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

    new_note.jpg Note: There is a small slot on the back of the ink cartridge carrier, into which the encoder strip fits.
  6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.

  7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.

  8. Once the encoder strip has been re-seated, close the scanner lid.

  9. Re-connect the power cord to the printer.

Jan 04, 2008 | Dell 924 All-in-One InkJet Printer

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