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Check / replace the power supply. Also check your cable. If you have access to where the cable comes into your house, try connecting a brand new cable at the box and connecting to the modem. If that solves it, then you need to have the house cabling checked / replaced. If not, then there is most likely a fault with the modem. Do you have any friends with cable Internet you could check out the modem at their house? Maybe swap cable modems with them for a short time to see if the fault travels with the modem. If both work at your friends house and neither work at your house it is is a problem with charter and they need to come out and verify the signal strength if they have not done so. If the problem is intermittent, is it a particular time of day? Cable services theft is a big problem and somebody may be tapping in to the line causing signal loss.
If none of the above helps, post much more information and what you have done to solve the problem.
Do you have phone service with Charter as well? If so the modem you have been provided is made to run both the phone service and the internet. If you purchased your own modem from best buy the phone portion would not be present so that is why those connections are not on the new one.
To cut to the point the new modem will work just fine for you internet but bear in mind it will now require another splitter for the coax cable line and each time that you add a splitter you will loose a portion of the incoming signal and this may affect your services.
I would look around for a better deal anyway.
I dont know of any ISP that charges you for the rental of a modem.
I am in the UK, and every internet service provider gives you the modem (and usually a wireless router) free with the package
1. This may be the ISP ( internet service provider) or you will need to check the drop or line to your house. Sometime moisture, rodents, or the elements have damaged the cable or DSL line to you premise that causes slow speeds and intermittent connectivity. 2. Contact you service provider and ask for a line check. This will require a cable/DSL tech to come to you house to check the line. There will be a charge if nothing is found.
>> do i have to call my internet service provider to activate my modem?
Each modem has a unique "address", and your I.S.P. uses that address to authorize each DSL-modem that tries to connect to their network.
Or, if the two of you live in the same house/apartment, you should just buy a "router". Then, both computers can connect to the router, and the router connects to the DSL modem, and both of you can "share" the monthly fee for the _one_ Internet connection.
WHAT U WOULD DO:call comcast or any other company hucked up your comcast at 1800315 name of company or go press add under parenul controls and find ondamand hock up and select scan and i will no maybes or nots it will run ur ondamand baxk up im still tryin to unblock myspace on my computer cause im in cyber school and anyone who knows how to unblock it please have them leave me a message on here step by step instructions ok!!!!!!!!!!!!!!!!!!!Please and THANKYOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If all of the lights go out or the DSL light stars blinking with no other light on then that usually indicates the modem lost sync. That is usually caused by noise on the DSL line. If the DSL line and phone line are on the same cables then you should have filters that need to be installed on every device connected to the phone lines except for the DSL modem. If that has already been done then you would need to contact you service provider as the issue is most likely going to be a problem with the phone lines in your house or their lines outside your house. Your ISP will be able to test your DSL line to get an idea of where the problem is. It is also possible that this is an issue with your modem and it needs to be replaced. Ig you are leasing the modem then once again you will need to speak with your ISP about it. If you bought the modem then you would need to contact Seimens about it if the modem is the problem.