Whenever i place paper on tray paper jam occurs

1. Unplug the power cord.
2. Check to see if the print carriage moves freely from one side of the printer to the other. ...
3. Remove the print cartridges. ...
4. Gently move the print cartridge to the far right of the printer.
5. Remove the paper from the paper In tray, but do not remove the drawer.
6. Step one: Clear the paper jam from the output tray
   
   1. Carefully remove any loose paper from the output tray.
   2. Check the rollers in the output tray for jammed paper.
   3. Use a flashlight to see the rollers in the printer.
      Figure : Use a flashlight
   4. Gently remove any jammed paper or bits of torn paper from the output tray rollers. Use both hands to pull out any whole sheets of paper to avoid tearing them.
   5. Remove any bits of paper or torn pieces of paper from the output tray rollers.
   Step two: Clear the jam from the input tray
   
   1. Press the Power button to turn off the printer.
   2. Disconnect the power cord from the rear of the printer.
   3. Remove all paper from the output tray.
   4. Raise the output tray.
      Figure : Raise the output tray
   5. Grasp any jammed paper in the input tray with both hands, and then pull the paper slowly but firmly toward you to remove it.
      

      CAUTION: Remove paper from the tray as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.

   6. Lower the output tray.
   7. Reconnect the power cord to the rear of the printer.
   8. Press the Power button to turn off the printer.
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Hello,Follow the steps below:
Step one: Remove any loose paperRemove any loose paper from the input tray.
CAUTION:Do not remove jammed paper at this stage.Step two: Clear the jam from the back of the printer

1. Press the Resume button ( ) on the front panel of the product. If the paper jam does not clear, then follow the remaining instructions.
2. Press the Power button ( ) to turn off the product.
3. Unplug the power cord from the back of the product.
4. Remove the rear access door.Press the handle to the right, and then pull out the door.Figure 1: Remove the rear access door
5. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when removing it from the rollers, then check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.

Step three: Clean the rollersWhile the rear door is removed from the product, clean the paper rollers.

1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water.Rotate the rollers with your fingers to clean all the way around.Figure 2: Cleaning the paper rollers
2. Allow the rollers to dry completely.
3. Replace the rear door.Gently push the door forward until it snaps into place.Figure 3: Replace the rear access door

Step four: Open the top cover and clear the jam

1. Raise the top cover of the product.Figure 4: Raise the top cover
2. Gently pull the paper out of the rollers.
3. Lower the top cover.Figure 5: Lower the top cover
4. Plug the power cord back into the product.
5. Press the Power button ( ) to turn the product on.

Step five: Reload paper and test the printerAfter removing any jammed paper, make sure the product is functioning correctly by reloading paper and testing the product.

1. Raise the output tray.Figure 6: Raise the output tray
2. Slide the input tray paper-width guide to the left and load a stack of plain white paper in the input tray.Figure 7: Adjust paper guide and load paper
3. Slide the paper-width guide to the right until it rests, snugly, against the stack of paper.
4. Lower the output tray and pull out the tray extension.Figure 8: Pull out the tray extension
5. Print a diagnostic page.
   1. Press and hold the Power button ( ).
   2. While holding the Power button ( ), press and hold the Cancel button ( ), and then release both buttons.
   3. The product prints a diagnostic page.
   • If the page prints successfully, the issue is resolved.
   • If the issue is not resolved and another jam occurs, continue to the next step.

Step six: Service the printerIf you have completed all the preceding steps and are still experiencing a problem, service the product.Thank You.

Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer. If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.

Step one: Check for and remove any paper stuck in the paper In tray

1. Remove all loose paper from the paper In tray.
2. Press the RESUME button.
   
   • If the paper jam is cleared, skip to Step Four
     
   • If the paper is still jammed, continue on to the next step below.

If more than one sheet is stuck in the printer, remove the paper, one sheet at a time by taking hold of a sheet in the middle of the stack and, with both hands and firm, even pressure, pull the sheet towards you. Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.

After removing the paper, check to make sure no scraps of paper are stuck in the printer.

• If the paper jam is cleared, skip to Step Four.
• If the paper is still jammed, continue on to the next section.
  
  

Step two: Clearing a paper jam from the back of the printer

If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer.

1. Unplug the HP All-in-One.
2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Figure 1: Removing the rear door
   
   

1. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all of the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
2. Replace the rear door. Gently push the door forward until it snaps into place.
3. Press Cancel to continue the current job.
   
   • If the paper jam is cleared, skip to Step Four
     
   • If the paper is still jammed, continue on to the next section.
     
     

Step three: Lift the front cover and slowly remove any jammed paper

1. Unplug the power cable.
2. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door
   
   

1. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
2. Close the print cartridge door.
   Figure 3: Closing the print cartridge door
   

1. Plug the power cable into the HP All-in-One.
2. Turn the power on.
3. Press Start Copy Black or Start Copy Color to continue the current job.

Step four: Verify the print cartridge carriage can move freely

1. Unplug the power cable.
2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step Five. Do not try to force it to move if it is hung up on something. [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/note.png" alt="">
   NOTE:Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
   
   • If the carriage does not move, continue with the next step below.

Remove the print cartridges.

Step five: Reload and test the printer

Once the jammed paper is removed, verify that the printer is still functioning properly.

1. Reload the printer with plain paper.
2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.

NOTE:Do not put more than 35 sheets of plain paper in the document feeder tray.

Gently move the print cartridge to the far right of the printer.

Remove the paper from the paper In tray, but do not remove the drawer.

Remove the rear access door.

With your fingers, rotate the rollers "up" three full rotations.

Push the rear access door back into the printer until it snaps firmly into place.

Replace the print cartridges.

Plug the power cable into the HP All-in-One.

Turn the power on.

Step six: Service the printer

Perform all the steps mentioned above. If the problem continues, service the printer.
Cause Paper jams can be caused by several factors. Follow these guidelines to prevent further paper jams.

• Insert paper into the paper tray only until it meets resistance. Do not push it farther in.
• Make sure that the paper is flat in the paper tray and that the guide is adjusted to the width of the paper.
• Do not add paper while the product is printing.
• Remove printed pages frequently.
• Do not use paper that is too thin, too slick, or that stretches.
• Do not use torn or creased paper. Used paper might cause jams.
• Make sure that the rear access door is securely fastened.

Fixing a printer paper jam
When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.

1. Turn off the printer.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issues and we suggest contacting the printer manufacturer for additional assistance and/or repair.

* To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.

Preventing a printer paper jam
As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer. However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring.

• If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled.
• Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.
• Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer.
• Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper.
• Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.

One of the more common problems with printers as it relates to paper jams, is that the paper stacked in the tray hasn't been fanned. What I mean is, it's like holding a paper-back book in your hand and skimming quickly through the pages with your thumb as your other hand holds it at the spine. Try this as a remedy if your printer jams often.

Hope this helps. :)

Hi,

When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.

1. Turn off the printer.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issues and we suggest contacting the printer manufacturer for additional assistance and/or repair.

* To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.
Preventing a printer paper jam
As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer. However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring.

• If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled.
• Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.
• Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer.
• Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper.
• Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.

Please post your feedback and Vote if the poblem resolved as per your satisfaction.

Hi,

When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.

1. Turn off the printer.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issues and we suggest contacting the printer manufacturer for additional assistance and/or repair.

* To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.
Preventing a printer paper jam
As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer. However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring.

• If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled.
• Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.
• Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer.
• Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper.
• Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.

Step one: Remove any loose paper

Remove all loose paper from the input and output trays.

1. Turn off the product.

2. Unplug the power cord from the back of the product.

3. Push the button on either side of the rear-access panel or the duplexer (two-sided printing accessory) and then remove the panel or duplexer.


4. Find any jammed paper inside the product, grasp it with both hands, and then pull it out of the product, toward you.


5. If the product has a duplexer, push the latch on the top of the duplexer and lower its cover.

6. Carefully remove any jammed paper.

7. Close the cover.

8. Reinsert the rear-access panel or the duplexer into the product.

9. Plug the power cord back into the product.

10. Turn on the product.

Step three: Open the top cover and clear the jam

1. Turn off the product.

2. Unplug the power cord from the back of the product.

3. Open the carriage access door. The carriage moves to the right side of the product.


4. Gently pull the paper out of the rollers.



5. After clearing the jam, close the carriage door.

6. Plug the power cord back into the product.

7. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, proceed to the next step.

Step four: Clear the jam from paper tray 1

1. Remove all paper from the output tray.

2. Turn off the product.

3. Unplug the power cord from the back of the product.

4. Lift the output tray and then check for jammed paper in input tray 1.

Use these steps to remove any jammed paper.

a. Raise the output tray.

b. Grasp the jammed paper and pull it out of the product, toward you.

c. Lower the output tray.

5. Plug the power cord back into the product.

6. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, and if paper tray 2 is not installed on the product, proceed to 'Step six: Clear the jam from the automatic document feeder (ADF).'

· If the issue continues, and if paper tray 2 is installed on the product, proceed to the next step.

Step five: Clear the jam from paper tray 2

1. Remove all paper from the output tray.

2. Turn off the product.

3. Unplug the power cord from the back of the product.

4. Lift the product off tray 2.

5. Remove the jammed paper from the bottom of the product or from tray 2.

6. Reposition the product on top of tray 2.

7. Plug the power cord back into the product.

8. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, proceed to the next step.

Step six: Clear the jam from the automatic document feeder

1. Turn off the product.

2. Unplug the power cord from the back of the product.

3. Remove the ADF input tray and open the ADF cover.

4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside.

5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open.

6. Check the ADF paper path for jammed paper.

7. Check for jammed paper where paper enters the ADF paper cleanout.

o If the paper comes out with gentle pulling, proceed to step 9.

o If the paper does not come out with gentle pulling, follow these instructions.

1. Open the ADF, and then use both hands to gently loosen the paper.

2. When the paper is free, gently pull it out.

3. Close the ADF.

8. Lower the green lever.

Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.


9. Replace the ADF input tray.

10. Check the following to make sure that the ADF frame and parts are secure and correctly set up.

o Make sure that the ADF frame is secure and attached correctly.

o Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.

o Make sure that the ADF pick mechanism is secure. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open.

Make sure that the two-catch is holding the roller mechanism securely in place and that the stack stopper is in the correct position.

1 - Stack stopper

2 - Two-catch

11. Plug the power cord back into the product.

12. Turn on the product.

13. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, proceed to the next step.

1. Before you do anything else, turn the printer off and on by following these steps:
   1. Turn off the printer by pressing the Power button.
   2. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.
   3. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.
   4. Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. Press OK to continue.
   If the error still occurs, go on to the next step.
2. If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
3. If the paper did not come part way through the front of the printer, try removing it from the back of the printer:
   1. Remove the paper from the In tray, then push in the catches to release the in tray. Figure 1: In tray catches
   2. Open the In tray to a horizontal position.
   3. Gently pull the jammed paper to remove it from the back of the printer.
   4. Before you lift the In tray to close it, make sure it is pushed all the way to the right on its hinges. Figure 2: Pushing the tray to the right before closing
   5. Lift the In tray up until it snaps back into paper-loading position.
4. Open and close the pen door on the front of the printer to make sure it is securely latched. Figure 3: Opening and closing the pen door

How to avoid paper jams

• Make sure that the cartridge door on the front of the printer is securely closed.
• If you experience paper jams while printing, try loading one sheet of photo paper at a time. Insert the paper as far as it will go into the In tray.
• Do not add paper while the unit is printing.
• Do not use paper that is too thin, too slick, or that stretches.
• Do not use torn or creased paper. Paper that has been printed previously may cause jams.

Open and clean your printer with some air compress can.
Check the cartridges, take out and put them on place again
Unplug the printer for a while and plug in again
Reset the printer to factory settings
If still not shut down, the printer need to be serviced

**********************************************************
Solution one: Clear the jam from the back of the All-in-One
Follow these steps to clear a paper jam from the back of the product.
CAUTION: Trying to clear a paper jam from the front of the product can damage the print mechanism. Gain access to and clear paper jams through the rear door whenever possible.
Step one: Remove any loose paper
Remove any loose paper from the input tray.
CAUTION: Do not remove jammed paper at this stage.
Step two: Clear the jam from the rear access door
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
Reinsert the rear door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Press OK to continue the current print job.
NOTE: Sometimes the print job cancels instead of continuing when you press OK . If this happens, restart the print job beginning with the page number when the jam occurred.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution two: Open the top cover and clear the jam
If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the top.
CAUTION: Remove the paper jam carefully, because it is possible to damage the product when removing paper from the top.
With the product still turned on, unplug the power cord from the product.
Raise the cartridge door.
Figure 2: Raise the cartridge door
Gently pull any jammed paper out of the rollers.
Close the cartridge door.
Figure 3: Close the cartridge door
Plug the power cord into the product again.
Wait until the product is idle and silent, and then try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution three: Clean the rollers
Follow these steps to clean the paper feed rollers and the pressure rollers to remove any debris, dirt, or paper scraps.
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 4: Remove the rear access door
Lightly moisten a lint-free cloth with distilled water, and then wipe the rollers inside the product with the cloth. Rotate the rollers upward with your fingers to clean the entire surface.
Wipe the pressure rollers on the inside the rear access door in the same manner as you did for the rollers inside the product.
Allow the rollers to dry completely.
Reinsert the rear access door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution four: Reload paper and check the print settings
Follow the steps to reload paper and check the print settings. The print settings must match the type of paper in the product.
Step one: Reload paper
Raise the output tray.
Slide the paper-width guide to its outermost position.
Figure 5: Slide paper-width guide outward
Fan a stack of paper to make sure the pages are not stuck together. Then tap the stack on a flat surface to align the edges.
Load the stack of paper in the main paper tray with the short edge forward and the print side down. Slide the stack forward until it stops.
Figure 6: Load paper in main paper tray
Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the main paper tray. Make sure the stack of paper fits within the main paper tray and is no higher than the top of the paper-width guide.
Figure 7: Slide paper-width guide inward
Lower the output tray, and then pull the output-tray extension toward you as far as it goes.
Step two: Check the print settings
Open the program that you were using to print when the paper jam occurred.
Click File , and then click Print . The Print dialog box opens.
Click Properties . The Document Properties dialog box opens.
Click the Paper/Quality tab.
Make sure the Paper size and Paper type settings match the paper loaded in the product.
NOTE: A paper jam might occur if the Document Properties dialog box lists photo paper, but plain paper is loaded in the product.
Click OK , and then click OK again to print the document.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution five: Reset the All-in-One
Press the Power button ( ) to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Step six: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.