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Canon PC770 Paper Tray Does not Close Completely

Did you ever find a solution to your problem with the Canon PC770 paper drawer not closing the last 3 inches? I have the same problem - nothing stuck - There are two hooks at the end of the tray - perhaps they are supposed to hook into the back?

This is very frustrating.

Thanks for any help you can offer.

Posted by on

  • helenamorus Apr 13, 2009

    I posted this problem in January - no paper was stuck but my husband and I did see the spring on the right side back of the unit which appeared to be keeping the drawer from sliding in all the way. We were leery about removing it but after the above post we did indeed take out the spring and it did the trick! In the past, when I needed to reload the paper tray, the paper tray did not come out completely so I think this spring maybe kept the drawer attached to the unit. On the day when I encountered the drawer not closing problem the drawer did come all the way out and separate from the unit.

    Thanks again for your help.



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After numerous attempts, the drawer finally slid in and worked --- until today.

New problem - drawer wouldn't come out and indicator showed the paper was out when machine had paper.

Removed screws from bottom of copier - couldn't completely remove the metal plate, but was able to pull it out enough to allow the paper drawer to be removed. Only thing that could be seen as potential problem was a spring hanging down the back that did not seem to be attached to anything. (heavy duty, about 7" long and 1/2 inch diament)

Removed screw, replaced screws in bottom plate - drawer slid in fine - turned on and ran copies just fine. Don't know what the spring was for - but copier is working for the moment.

Posted on Apr 09, 2009

  • speedy25906 Apr 09, 2009

    last paragraph of my fix should read "Removed spring" (not screw) replaced screws in bottom plate etc


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Hello sir; Pull out the tray look back of the machine where these two hooks going to, may be have paper stuck inside, there have not thing to hook on the back.

Posted on Jan 06, 2009


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