I am trying to set up my new printer and have reached the print head alignment stage. Unfortunately I have flashing orange and green lights even before I start the alignment procedure a nd on clicking to align the print head I get the C000 Service error message. Please advise me.
This is simply a case of the ink tanks not being pressed in hard enough. They do click in, as the manual instructs but, unless they are fully pressed in top and bottom, this problem occurs. It's a shame that the Canon manuals and even the support centre do not mention this simple solution.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try reseating the printhead. Remove the ink cartridges, lift up the lock lever and then pull the printhead out at an angle (IIRC). Then reinsert the printhead and lower the lever. Then reinsert the ink tanks one by one; Press down until you hear the click. Close the scanning unit and hit Set to print the alignment page. Tell the printer which line in each column has the best print quality (most solid); this is the horizontal alignment. Then repeat for the vertical alignment.
Try resetting the printer (on/off cycling). If this doesn't work, you may need a new printhead. Unfortunately, this may not solve the problem and you may need to have the unit serviced. Printheads are not returnable once you install them (so if replacing it doesn't help, you are stuck with the spare.)
If ruled lines are misaligned or a printout is unsatisfactory,Print Head Alignment is required.
Steps for Aligning the Print Head.
1) Press [Menu] repeatedly until [Maintenance] appears.
2) Press [Maintenance] repeatedly until <P> appears.
3) Press [Black] or [Color].
The machine print the head alignment sheet.
4) Beginning from column A on the printout, enter checkmarks in the patterns that have the most solid image.
5) Load the checked sheet on the Platen Glass.
When loading the checked sheet, place the front side down, and align the upper left corner of the sheet with the alignment mark on the lower right corner of the Platen Glass.
6) Press [Maintenance] repeatedly until <U> appears,
7) Press [Black] or [Color].
The machine scans the pattern and aligns the Print Head automatically.
Note : If you select <L>in step 2, the machine prints the current Print Head Alignment setting.
Hello someone else here had this problem, this is what he posted:
"Same problem with a Canon MP540 fresh from the box. Turned out to be the print head unit was not returning fully to the home position ie extreme right. My Fix : When the scanning unit cover is raised the print head unit moves left for access, look in the vacated area to the right, in particular the small black sponge where the head normally parks. I found a small spring jammed in beside the sponge, removed it and all is well. Don't know what the spring was meant to do but everything is working fine without it.On the MP540 the head unit now glows red, presumably meaning all is well...
Unfortunately, one choice Canon made to keep the price low was to eliminate automatic alignment. That means you have to align the print heads manually—an unusual step for all but the least-expensive printers today. Manual alignment involves printing an alignment page, picking the best-looking choices for each of several alignment samples, and then entering the settings in the printer driver.
I would suggest removing the printhead, make sure there are no more dead roach's under the printhead, also make sure all lights on the ink tanks are lite up, the first error code you mentioned has to do with the ink tanks, the second one has to do with the printhead. I would suggest un-installing the printhead, then reinstalling it doing the alignment, and that should clear the error code.