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Faulty cartride or fuser causes ghoost image in print outs.Primary level:check with another cartridge. Secondry level: Remove fuser assm out, check teflon sleeve surface deposited with toner?. replace teflon sleeve if available if not replace fuser assm. In fuser modes we can increase/decrese the temparature of fuser. Note: only service engineer can replace the teflon sleeve.. user not advisable
Please print a configuration page from the control panel of the printer
- Menu > Information menu > print configuration.
- Check for paper handling details.
Following setting should reflect.
Tray 1: Any size / Any Type
Tray 2: A4 size / Plain Type
If the above settings are not reflecting in the configuration page, please change accordingly by browsing on the control panel of the printer to:
Paper Handling Menu >
Tray 1 Size: Any
Tray 1 Type: Any
Tray 2 Size: A4
Tray 2 Type: Plain
This issue can be due to fuser. I am sure you have changed the toner cartridge.
To confirm its a fuser issue, please perform the following:
1. Try printing a configuration page from tray 1, pull the top cover, as soon as the media is 60-70% inside the printer.
This would stop the paper before reaching the fusing assy.
2. Remove the paper and check if the line exist.
If exists, fuser is not faulty.
If it does not, then transfer roller, laser/scanner assy is faulty
- If fuser is faulty, perform the cleaning page as following
1. go to configure device > print quality > create/process cleaning page
perform cleaning page 5-6 times, however, if the line is due to fuser, then fuser needs to be changed.
Hi within the driver printing preferences you are able to change the graphic mode if you do this it may help. Without seeing what you are trying to print cannot give a accurate answer so try this and get back to me if this doesn't work