2 issues, can't enter my fax #, Major black lines and poor image on copy. I just got this from a thrift store still in new packing and wrapped up, never touched or used.
I have everything. This was in the box, in the Styrofoam, each part in it's original wrapping untouched. I have used the manual to set up the fax, but according to the book I should get a "Own Number Set" display after a sequence of "function", 3,#, #. Instead I get "Security select" and punching additional # through the entry mode does not show the own number set. Believe me, I have gone through every setting I can find, but it isn't there. Could VOIP be an issue here? The second problem is when I copy it is horrible quality. Large vertical black bands and lines across the copy and the image is broken with washed out vertical lines. I haven't tried to send a fax yet as I'm afraid the scanning is messed up. When I do a machine print (report) the image is crisp, clear, and fine. I suspect the scanning part is messed up somehow, but everything is pristine new. Any ideas or experiences? I'm speculation DOA from sitting.
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Be sure to turn off the power and unplug the power cord before cleaning the machine.
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or unsent fax are stored in the machine's memory.Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
The machine cannot send or receive faxes when the power is turned off.
If you unplug the power cord, all the faxes stored in the machine's memory will be deleted.
Print the necessary faxes or save them to the memory card/USB flash drive before unplugging the power cord.
Open the Document Tray.
Open the Document Feeder Cover.
With a soft, clean, lint-free and dry cloth, wipe off any paper dust from the inside of the Document Feeder Cover (A).
After wiping, close the Document Feeder Cover by pushing it until it clicks into place.
One reason why you're having a black line on the copies you make and faxes that you send it's because the scanner glass inside the fax machine is dirty. Here's what you can do to resolve you're issue.
-Make sure the printer is off and unplugged from the power outlet for your safety.
-Open the control panel, Prepare a dry lint free cloth and isopropyl alcohol, dampen the cloth with a small amount of alcohol.
-Inside the fax machine look for a the long scanner glass clean it with the dampened cloth, using hand try to feel if there are debris or dirt and concentrate on cleaning that part.
-Directly above the glass you will see a white strip clean that also with the dampened cloth
Once you're done cleaning, close the cover and plug it back in. Try to copy a blank sheet of paper and if you can still see the same line clean it again for about 3-5 times, Make sure to make a copy everytime you clean the glass.
Hope this helps!
Make sure by making a copy that your scanner is OK, streaks or black bands won't send properly and you need a new scan assembly, Poor line condition is just that, you need a better line or cable, If you go to fax settings and turn off error correction mode it sometimes helps as well.
I will look it up in the morning, I don't have that information with me at the moment, But there is a scanner calibration you can do to correct it. You have to enter some codes and simply run white paper through the scanner to reset the values. But off hand I can't remember the exact numbers. I will get look them up and send it on here. It is not hard to do at all. Will take about 2 or 3 minutes.
Possibly a fuser issue. Check by sending a 1 pg document to printer and opening cover when paper picked from tray but before it enters fuser. if image good then problem caused by fuser and you will need to replace. If image bad then possible defect with drum.
Here is the scoop! There are two (2) components to the fax machine, one is the scanner portion which is located just past where the paper you are copying or faxing enters the machine, separate the two sides and access the imaging plate, clean this area with denatured alcohol. Step two is to clean the toner and drum unit, get the mirror at the back of the toner and under the toner. If after this you are still getting lines on the prints you will have to replace the drum unit KX FA-84 about $85. Happy faxing, Ken
If you can copy ok you have effectively ruled out your machine as you have used both the scanning and printing mechanism of the machine.
It will probably be the fax on the other end as if it sends a poor quality page that's all your machine can receive, a poor line can also cause problems if it is from multiple faxes. If so have your provider check the line (you probably hear static on the line).