Question about Zanussi ZM24ST Microwave Oven

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E14 fault keeps happening on auto defrost programme

Zanussi ZMB 32 CT microwave when auto defrost programme is used it will occasionaly show E14 fault the only way to clear this is to turn off the supply. the fault will often return before the programme is completed, yet sometimes it will work fine for days before reappearing, any ideas please. Chris Edney

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Hi and welcome to FixYa,

Offhand, a Zanussi ZMB 32 CT microwave is a limited European version and service documentation is nil. On other comparable models, error code "E14" would indicate a door latch/lock problem. To verify if the same error code is applicable to your particular model, on the recurrence of the same, try pressing on the door handle. The idea is to jar the door tab and engage the door lock switch/sensor and observe if the error code would no longer display. In some instances it maybe necessary to Cancel/Reset. Should this be verified, then most likely cause is a door lock switch sensor that is slightly out of position/alignment or the door itself needing a bit of adjustment on the hinge. There is no defective component. The door (and therefore the door lock + switch/sensor) being as it is, would be the most physically used component and hence would be susceptible to faults.

Should the above not address your concern, pls consult with Zanussi Ltd. Customer Care at (01635) 521313 Hambridge Road Newbury Berkshire RG14 5EP.

Good luck and Thank you for using FixYa.

Posted on Jan 03, 2009

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This seems to be a bios chip error, if the unit is under warranty then get it replaced asap or else need to reprogram the bios by some coder.

Posted on Jan 03, 2009

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